Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.2
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
85
4 Stars
22
3 Stars
10
2 Stars
6
1 Star
13
80%of customers recommend this product.
(
76 out of
95)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
5
Coming from a Samsung
on August 15, 2024
Posted by: Marcfll
from Fort Lauderdale, FL
After coming from Samsung, there were high expectations on what the phone could do and coming from one ui there were big differences. They were so welcoming. How great. So fun to use, the battery lasts forever and it's definitely an eye catcher. So glad that I made the switch. Only downfall is that it doesn't work with digital key 2 due to security and my Samsung watch works somewhat with the phone but does not link alarms and sound profiles. Camera is adequate as compared to other higher end phones
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 15, 2024
Thank you so much for sharing your experience with us, Marcfll. We're thrilled to hear that you’re enjoying your new Motorola phone and that it has met your expectations in terms of performance, battery life, and design. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Broken within a month
on July 20, 2025
Posted by: Alexthanimeking
I bought this a month ago and the screen is already broke and I don't know why or how, I'm having a hard time figuring out how to get it fixed and or how to look at where I need to go to get it fixed
Response from motorola.comBy Mitch, Motorola Customer Care, July 20, 2025
Hi Alexthanimeking, We’re sorry to hear about the problem with your screen. We understand how frustrating that can be. The device can still be sent in for repair with a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
2
Didn't even last year! Screen went black at hinge
on December 18, 2024
Posted by: StephanieB
from Johnstown, PA
Loved the phone till the screen malfunctioned. At 1st you'll feel an indentation where it flips shut and then a black line will appear. Screen on top half quit working within hours of the line showing up. I had a warranty but they wanted me to send old phone in 1st which would mean losing every picture I took of my child in the past couple months and to get another flip motorola. Nope! I have someone going to manage getting my pictures off with half the screen not working therefore had to purchase a new phone. Do your research. This is a manufacturing issue and it's not if it will happen it's when and I personally know someone else that bought one weeks within getting mine and same exact thing happened to them!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2024
Thank you for sharing your experience with us, StephanieB. We're sorry to hear about the screen malfunction on your phone and the inconvenience it has caused, especially with your precious photos at risk. We understand how important your data is, and it's frustrating to face such concern. Your feedback about the screen and the warranty process is invaluable, and we will pass it along to our team to improve our products and services.
Written by a customer while visiting motorola.com
Customer Rating
1
I wish I could, but I do not recommend
on December 24, 2024
Posted by: Couberry
from WI
The pink color is pretty and the "crease" is less noticeable compared to the Z flip, but this one had too many flaws for me to keep it. Bought this in Aug. and switched back to my z flip 5 last week because of all the bugs. Please see list below. These are all deal breakers for me, so its very personal based judgement. This phone could be wonderful for those who are not bothered/care about these things:
1.) Camera picture editing is terrible. Tried numerous times with dozens of different photos and I could not get any to translate properly as a background.
2.) This phones internal antena does not play well with AT&Ts network. I have ok coverage, but this lost signal several times a day and caused countless texts to not send and calls dropped as well. If I didn't have a phone for work, I would have been even more upset sooner.
3.) The final straw was when it hit daily issues of failed app launches and over heating till I couldn't hold the phone anymore. I am not a person who plays hard core games on their phone. The most taxting effort I put it through was playing monster hunter now a few hours a day on the low frame rate settings and GPS with spotify for 5hrs on a car trip.
2.) This phones internal antena does not play well with AT&Ts network. I have ok coverage, but this lost signal several times a day and caused countless texts to not send and calls dropped as well. If I didn't have a phone for work, I would have been even more upset sooner.
3.) The final straw was when it hit daily issues of failed app launches and over heating till I couldn't hold the phone anymore. I am not a person who plays hard core games on their phone. The most taxting effort I put it through was playing monster hunter now a few hours a day on the low frame rate settings and GPS with spotify for 5hrs on a car trip.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 28, 2024
Thank you for sharing your detailed feedback regarding your experience with the phone, Couberry. We appreciate your honesty and insights. We’re sorry to hear that the phone didn’t meet your expectations and caused you frustration. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone overall but...
on September 12, 2024
Posted by: No Headphones Randy
from Mi
I've had this phone since a week before it came out as I pre ordered, it's a great phone and does everything I need and I recommend it. My problem personally is that I pre ordered the phone and wasn't offered the earbuds but then a couple weeks later they come with the earbuds even though the pre orders should have as well at least. I also saw someone else mentioned this as well and it just kind of sucks because we pre orders and the overseas 50 ultra are a lot of the reason people are buying the phone because they can actually see it used and reviewed (also the overseas did come with earbuds a charger and case which the us version did not at all). But with that all being said I do recommend the phone overall I just think Moto owes pre orders a little more love than we were shown
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 12, 2024
Hi Randy, Thank you for sharing your feedback and for your support of our phone. We understand your frustration about the earbuds not being included with your pre-order, especially when they became available later. For further assistance, we have sent you an email with additional support options. Please check your inbox for further details, and don't hesitate to reach out if there’s anything else we can assist with. Thank you again for your feedback and for recommending the phone. We appreciate your support and patience.
Written by a customer while visiting motorola.com
Customer Rating
1
Misleading, 2024 model.
on August 20, 2025
Posted by: AnonymousReviewer
This is not the Razr+ 2025. It is incredibly misleading that the year is not mentioned on the site anywhere, it only pops up if you leave a review, or until you receive the phone itself (it's on the box). It's not even stated on my order receipt.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi AnonymousReviewer, Thank you for your feedback. We’re sorry for any confusion caused by the lack of a clear year designation on our site and order materials. We understand how important clear product information is and will share your comments with our team to improve transparency. For assistance regarding your order, we have sent you an email. We'll be waiting for your response.
Written by a customer while visiting motorola.com
Customer Rating
5
Much Improved over the 2023 RAZR+
on October 4, 2024
Posted by: JohnnyRIde
from Ocean Isle Beach, NC
My 2023 RAZR+ screen went bad after 6 months. I was gonna give up and go to a Motorola Edge+ and give up on the folding idea. Glad I didn't as Motorola does make awesome products for decades! This 2024 RAZR+ has much more functionality over the 2023. Now, with the phone folded, you can speak to Google (Gemini) and ask him to do virtually anything - with the phone closed!!! I have a bunch of apps on the folded screen now, Pandora, Messages, Phone, Calculator, Waze, Shazam, etc.! Love that I can use Google Maps with the phone closed and see a 1/2 size map with directions like when I needed walking directions for NYC. It's so much less distracting than looking at a full size screen. And speaking of screens, it goes from edge to edge! Also, the camera functionalities have grown! It now has a 1x to 30x zoom in a calibrated semi circle gauge. Also, too many new camera features to mention here. Lastly, I love the VEGAN leather so you won't lose your grip on this phone. I'm using it without a case!!! BUY THIS THING - YOU WON'T BE SORRY!!! YOU'LL BE AMAZED!!!!!!!!!
I would recommend this to a friend!
Response from motorola.comBy Aria, motorola Customer Care, October 5, 2024
Hi there! JohnnyRIde. It’s awesome to hear how much you're loving the 2024 RAZR+! Motorola stepped up with all those improvements, especially the functionality of the external screen and the enhanced camera features. Being able to use apps and even Google Maps with the phone closed sounds super convenient, especially when you’re on the go. And I agree—the edge-to-edge display is impressive, and the vegan leather is such a nice touch for grip. Thanks for sharing your experience! If you have any questions or need help with your new phone, feel free to reach out at https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
I love all the new features, camera is the best!
on January 2, 2025
Posted by: Carol63
I just bought my phone a few weeks ago, it's fantastic.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, January 3, 2025
Thank you so much for sharing your excitement about your new phone, Carol63. We're thrilled to hear you're loving the features and especially the camera—it’s designed to capture all your best moments. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com