Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.1
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
85
4 Stars
23
3 Stars
11
2 Stars
6
1 Star
14
80%of customers recommend this product.
(
77 out of
96)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
1
Don't buy it
on July 8, 2026
Posted by: Angela Stone
Horrible. In less than 1 month the screen broke where it folds and the top half the screen won't work at all. I use the phone to clock in and out on the phone but couldn't due to screen not functioning, which caused me a write up at work. Waste of several hundred dollars for a phone that is junk. I used to trust Motorola devices but no longer do.
Response from motorola.comBy Mitch, Motorola Customer Care, July 12, 2026
Hi Angela, We’re sorry to hear about your experience with your device, and we understand how frustrating it must have been, especially when it affected your ability to use your phone for work. We can see that you have already requested a repair for your device under RMA 260710-003687. Our repair team will evaluate the device and work toward resolving the concern as quickly as possible. We appreciate you sharing your feedback, and we’ll make sure your experience is taken into consideration as we continue improving our products and services.
Written by a customer while visiting motorola.com
Customer Rating
4
Could be better
on June 17, 2026
Posted by: Malamri
from Bullhead City, AZ
I've had this phone for about 2 months, still not able to connect with my car. I love the design of the phone and it's compactness however it sometimes displays in black and white instead of color. Many options in "settings" are unavailable and I am becoming a little frustrated with the lengthy instructions that don't fix the problems.
Response from motorola.comBy Mitch, Motorola Customer Care, June 17, 2026
Hi Malamri, Thank you for sharing this feedback, and we're sorry for the frustration you’ve been experiencing. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
Love but needs improvement
on March 18, 2026
Posted by: Nichelle07
from Augusta GA
I have had my Motorola Razr+ 2024 for a month exactly and it has it pros and cons. Firstly I previously was an iPhone user for the past 14 years so switching was quite the shock. The first couple weeks I was pretty overwhelmed. PROS: The phone is so stylish, the pink OG moto color really suits my vibe and gives a sense of nostalgia. I love the amount of customization you can do with literally everything. Your phone acts as a power bank to charge other phones which is so cool. The phone itself charges pretty quickly. I love the unplugged mode if you have a slight addiction to your phone and want to keep it simple with just text and calling for a good reset. There's other features with the camera that are pretty cool as well. The speakers are phenomenal!! I can say I'm not missing much switching from an iPhone! CONS: If you are not a fan of Google phones I wouldn't recommend this one since it runs on a Google operating system. I kind of wish I knew that Information prior, But ive grown to like it. The selfie camera is a total downgrade and I only had the iPhone 12. So selfies have to be taken when the phone is closed with the external display. Ive noticed sending videos especially to iPhone users or uploading them to social media they will become quite choppy. I really have an issue with that because I share a lot of media. I don't recommend this phone if you're a content creator and this will be your main phone. I still have my iPhone so I have to use that for content creating. Phone case options are EXTREMELY limited. The external display doesn't function as well with a protective case/screen protector on. I have to remind myself to keep the phone closed when talking on it because the screen is so exposed, I dropped it from a height of 2 feet and I have a black spot on the screen that's needs fixing. Unlike the iPhone 12 that I dropped a million times with a cheap screen protector that I had for 5 years and had no issues this really upset me. You cannot put a screen protector on the full screen per Motorolas instructions. But I wish I did. One thing I wish was different was when you're on an app and close the phone you can see where you left off on the external display instead of it locking and going to the home screen. This feature only works when you're on the external display and open the phone. Also because of the case there are times my fingerprint won't be scanned properly. The quick feature to access the camera doesn't work that well. I have to turn my wrist pretty vigorously which makes it uncomfortable to do. I'd rather double click the volume button to open the camera quickly. I started to hear a clicking sound as well when closing it which is quite concerning when it's only been a month.
Overall I would love to give this phone 5 stars based on creativeness, and style but functionally and durability matters to me most to me. I'm hoping to see some major updates in those areas.
Overall I would love to give this phone 5 stars based on creativeness, and style but functionally and durability matters to me most to me. I'm hoping to see some major updates in those areas.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 23, 2026
Hi Nichelle07, Thank you for sharing your detailed feedback and for choosing the Moto Razr+ 2024. We’re glad to hear that you enjoy the style, customization options, and the speakers, as well as features like Unplugged Mode and quick charging. Your insight about the transition is valuable, and we understand how adjusting to a new OS can take some time. We also want to apologize for the challenges you’ve experienced with the selfie camera, video quality, fingerprint scanning, quick camera launch, and external display functionality. We would like to check this. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
How to extend battery life??
on January 12, 2026
Posted by: SI NY
Like this flip phone. Still adjusting to see how to extend battery life, since the battery drains while I am sleeping. I never see this fast draining battery while the phone is not in use.
I enabled max battery saver, then I have to re activate each app when I want to use it, it's a bit cumbersome.
Still battery drains, when I have an alarm clock/phone/text...only a few apps are on standby during night.
I have a phone cover for protection, it is hard to type the edge of the screen on the external display with a cover on. Can I customize the screen size to keep the keyboards in a bit center?
I enabled max battery saver, then I have to re activate each app when I want to use it, it's a bit cumbersome.
Still battery drains, when I have an alarm clock/phone/text...only a few apps are on standby during night.
I have a phone cover for protection, it is hard to type the edge of the screen on the external display with a cover on. Can I customize the screen size to keep the keyboards in a bit center?
Response from motorola.comBy Mitch, Motorola Customer Care, January 13, 2026
Thank you for sharing your experience, and we’re sorry for the battery drain you’re noticing, especially overnight. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
Great pricing 👍
on December 27, 2025
Posted by: Nitsirk
Pricing was great. And the phone came with earbuds and a watch. I've had it less than 60 days and the watch already stopped charging 🤦.
Response from motorola.comBy Mitch, Motorola Customer Care, December 29, 2025
Hi Nitsirk, We’re glad to hear you’re happy with the pricing and the extras that came with your phone! We’re sorry the watch isn’t charging properly. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
5
Versatile Phone for a non-gamer like Me
on December 6, 2025
Posted by: Patrick in So Cal
from Monrovia, California
I've been very pleased with the 2024 Razr+. I have many Dockers trousers with the zipper pocket, so the phone fits better by not folding it. The screen is about as bright as my 2022 Moto Edge and call quality is good. I've used the built-in mic with an audio recorder app and the quality was very good; its ability to adjust the recording level accurately is impressive. Fingerprint reader is fast. I'm a fan of Moto gestures like twist for camera & 3 finger screen capture.
The rear (outward) facing camera is quite good for a phone & the 1X & 2X lenses are pretty sharp. There is a 4X feature that possibly uses a cropped section of the sensor & that works OK, all things considered— at least it has better quality than digital zoom. I've never been a fan of the "selfie," so I love the ability to put the folded camera on a flat surface & step away for a more natural looking self or group portrait while seeing the composition on the smaller back screen. I found the great camera self-timer feature by accident & had to read the review on CNet to understand the way it works! (Look at yourself on the rear screen, then show the palm of your hand to trigger the self timer countdown.) Motorola's online tutorials are not comprehensive, so a PDF owner guide would be very helpful.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 6, 2025
Hi Patrick, Thank you for sharing such a detailed look at your experience with the Moto Razr 2024+ phone. It’s great to hear that the design, screen brightness, call clarity, and helpful tools like gestures and the fingerprint reader are working well for you. We’re also glad the camera features, including the hands-free setup and timer activation, are adding flexibility to the way you take photos. Your thoughtful feedback means a lot, and we appreciate you being part of the Motorola community. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Just what the doctor ordered
on December 4, 2025
Posted by: Robby
I've been wanting a razer for a long time. It came on sale so I bought it. Folded it is easy to put in a pocket or clip on carrier. I can do most things without opening it up to the bigger screen. It's fast and has a great screen.
I would certainly buy it again.
I would certainly buy it again.
Response from motorola.comBy Carlos, Motorola Customer Care, December 5, 2025
Hi Robby, Thank you for sharing your experience! We're happy to hear that you’re enjoying your new Razr and that it fits comfortably into your daily routine. It’s great to know the compact design, performance, and display are meeting your expectations.To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Excelente
on December 1, 2025
Posted by: Ivettcast
Compré este teléfono hace un mes y estoy feliz con el.
Response from motorola.comBy Nate, Motorola Customer Care, December 1, 2025
Hi Ivettcast! We appreciate you posting this positive feedback with us. We're happy to hear how satisfied you were with your recent purchase. Feel free to contact us if you need any technical assistance.
Written by a customer while visiting motorola.com