Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.1
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
85
4 Stars
23
3 Stars
11
2 Stars
6
1 Star
14
80%of customers recommend this product.
(
77 out of
96)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
5
Everything is just better !
on June 13, 2025
Posted by: MMarie
from Dallas Texas
Was unsure if if wanted to make the change from iPhone. So happy I Did 😊 it's so much better than apple even tries to be.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, June 14, 2025
That’s awesome to hear! We’re so glad you made the switch and are loving your Motorola device. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Fip it!
on June 6, 2025
Posted by: Billa
Surprised how much I have used the external display as you can do a lot. Speakers are great. Use my computer charger to charge it as quite fast.
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
It’s great to know that the external display has been more useful than expected. We designed it to help you get more done without always needing to open the phone. From messaging and widgets to quick access to apps, it’s all about convenience on the go.
We're also happy you're enjoying the speaker quality; clear, rich audio is something we focused on for a better media and call experience. And yes, using a compatible computer charger that supports USB-C Power Delivery is a great way to take advantage of the phone’s fast-charging capabilities. Thank you for sharing your experience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
We're also happy you're enjoying the speaker quality; clear, rich audio is something we focused on for a better media and call experience. And yes, using a compatible computer charger that supports USB-C Power Delivery is a great way to take advantage of the phone’s fast-charging capabilities. Thank you for sharing your experience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
on June 6, 2025
Posted by: Victorp
from Alaska Anchorage
I got it a week ago and still figuring out more great features
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
We're delighted that you're enjoying the experience so far and discovering more of what your device has to offer. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
1
Not for Everyone
on June 5, 2025
Posted by: A_Woods042
from Tucson, AZ
It has been exactly 2 weeks and I've already switched to something else. Bottom line is that you can't go from an iPhone 15 Pro to this phone. You will be gravely disappointed. I let the nostalgia of my original Razr take over and without thinking about the fact that the original phone WAS NOT a smartphone. So expecting Motorola to produce a top tier device was silly on my part. This was slow to load and laggy right out of the box.
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
Thank you for your honest feedback. We genuinely appreciate you taking the time to share your experience, even though it didn’t meet your expectations.
We understand how important it is for a new device, especially one coming from a phone like the iPhone 15 Pro, to deliver top-tier performance out of the box. We’re truly sorry to hear that your transition to the Razr didn’t live up to what you had hoped for, and we completely respect your decision to move on to a different device.
We understand how important it is for a new device, especially one coming from a phone like the iPhone 15 Pro, to deliver top-tier performance out of the box. We’re truly sorry to hear that your transition to the Razr didn’t live up to what you had hoped for, and we completely respect your decision to move on to a different device.
Written by a customer while visiting motorola.com
Customer Rating
2
Avoid if you care about music quality.
on June 4, 2025
Posted by: ACE7F22
Audio quality sucks, and is there no built in DAC?
Literally, my music sounds awful, unbalanced, the volume jumps over the middle section, being either too quiet, or too loud with Bluetooth, and I literally hear my music skipping like the processor just can't handle the stress of playing Spotify with an EQ. Coming from Samsung, an LG G8, and One Plus, I didn't even know a modern smartphone could handle music so horribly.
Response from motorola.comBy Carlos, Motorola Customer Care, June 5, 2025
Thank you for taking the time to share your experience. We’re sorry to hear you're not satisfied with the audio quality on your device. That’s certainly not the experience we want you to have, especially when it comes to something as important as enjoying your music.
While many modern smartphones rely on software-based audio processing and external DACs (via USB or Bluetooth accessories), we understand your frustration, especially coming from devices known for their high-quality audio components. Your feedback is extremely valuable, and we’ll be sure to share it with our product team to help guide future improvements in audio performance. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
While many modern smartphones rely on software-based audio processing and external DACs (via USB or Bluetooth accessories), we understand your frustration, especially coming from devices known for their high-quality audio components. Your feedback is extremely valuable, and we’ll be sure to share it with our product team to help guide future improvements in audio performance. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
4
Great device, terrible Android 15 update.
on May 28, 2025
Posted by: frank503
from Lantana, FL
After a year of having this device, I can honestly say it was flipping amazing (pun intended). I was using the Motorola One 5G UW prior to my Razr 50 and I immediately fell in love with this phone. From the huge upgrades in processing power, including the RAM Boost giving it a night-and-day experience from the previous model. The phone is significantly more reliable in comparison to the previous and have had minimal issues. The fingerprint scanner is significantly better and more reliable, plus multifunctional. The device has an almost limitless amount of customizable features. Battery is fantastic.
It used to be a 5star rating for me until the new Android 15 update really messed up my bluetooth connection. Now I have issues connecting to my bluetooth devices having to disconnect and reconnect multiple times for proper function. I hope this becomes patched because it really ruined the experience of a near perfect phone for me.
It used to be a 5star rating for me until the new Android 15 update really messed up my bluetooth connection. Now I have issues connecting to my bluetooth devices having to disconnect and reconnect multiple times for proper function. I hope this becomes patched because it really ruined the experience of a near perfect phone for me.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, May 31, 2025
Thank you so much for taking the time to share your experience with the Motorola Razr 50. We’re thrilled to hear that it made such a strong impression and delivered such a significant upgrade from your Motorola One 5G UW! It’s always exciting for us to hear that our customers are enjoying the improvements in performance, reliability, battery life, and customizability, and yes, we appreciated the pun too!
That said, we're truly sorry to hear about the Bluetooth connectivity issues you've encountered following the Android 15 update. We understand how frustrating it can be when a software update affects the day-to-day usability of your device, especially when it was previously running near perfectly. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
That said, we're truly sorry to hear about the Bluetooth connectivity issues you've encountered following the Android 15 update. We understand how frustrating it can be when a software update affects the day-to-day usability of your device, especially when it was previously running near perfectly. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Like everything about this phone.
on May 28, 2025
Posted by: Noodle
This was a replacement for my 2022 Razr, great phone.
Response from motorola.comBy Mitch, Motorola Customer Care, May 28, 2025
Hi Noodle, Thank you for your great feedback! We're delighted to hear that you're enjoying everything about your new phone and that it’s been a great replacement for your Razr 2022. We appreciate your continued support. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Music lover
on May 27, 2025
Posted by: JLS61
from Peoria, il
This is my basic music phone, and I am happy with it!! Paris inspired me !!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 28, 2025
Thank you for your wonderful feedback, JLS61. We're so glad to hear that your Motorola phone is hitting the right notes for your music needs. And how inspiring that Paris played a part in your experience. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com