Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.1
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
85
4 Stars
23
3 Stars
11
2 Stars
6
1 Star
14
80%of customers recommend this product.
(
77 out of
96)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
3
9
on August 15, 2025
Posted by: Tesh67
I brought the first flip fold and it did not last long
Response from motorola.comBy Carlos, Motorola Customer Care, August 15, 2025
Hi Tesh67, Thank you for reaching out and sharing your experience — we're genuinely sorry to hear that your Razr+ 2024 didn’t meet expectations in terms of durability.
That’s definitely not the experience we want for our customers, especially with a flagship device like the Razr+. We understand how disappointing it can be when a premium phone doesn’t hold up over time. We'd like to help you with this, and we have sent an email to better assist you. We'll be expecting your response.
That’s definitely not the experience we want for our customers, especially with a flagship device like the Razr+. We understand how disappointing it can be when a premium phone doesn’t hold up over time. We'd like to help you with this, and we have sent an email to better assist you. We'll be expecting your response.
Written by a customer while visiting motorola.com
Customer Rating
2
The frame breaks easy
on July 28, 2025
Posted by: Flip phone lover
from MO
I had a non Motorola flip phone for 2+ years with no issues. I've now on my 3rd Razr+. My last one had a Motorola branded case. Both times I dropped the phone while it was closed and somehow the phone frame breaks and goes through the screen. It's super frustrating. I got insurance on the 2nd phone but I wish I switched brands.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 28, 2025
We're sorry to hear about your experience. We understand how frustrating and disappointing it must be, especially after taking precautions like using a Motorola-branded case and insurance. We'll relay your feedback to the team. If there’s anything we can do to assist with your current device, please don’t hesitate to let us know. We're here to help in any way we can.
Written by a customer while visiting motorola.com
Customer Rating
1
No thanks
on July 20, 2025
Posted by: Finnegan
I returned it after 2 days. I kept getting a notification that said, "phone service has been temporarily turned off by carrier.". Then, it froze when I tried to open settings. That was enough for me.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2025
Hi Finnegan, We're sorry to hear that you had to return your phone and that your experience did not meet expectations. The notification you received about phone service being temporarily turned off typically relates to a carrier-side concern, and the freezing behavior is definitely not what we want for any of our users. We appreciate your feedback, and we truly regret that this was your experience. If you ever decide to give Motorola another try in the future, we’d love the opportunity to provide you with a better experience. Please don’t hesitate to reach out if you have any questions or need support with any future Motorola products.
Written by a customer while visiting motorola.com
Customer Rating
1
Broken within a month
on July 20, 2025
Posted by: Alexthanimeking
I bought this a month ago and the screen is already broke and I don't know why or how, I'm having a hard time figuring out how to get it fixed and or how to look at where I need to go to get it fixed
Response from motorola.comBy Mitch, Motorola Customer Care, July 20, 2025
Hi Alexthanimeking, We’re sorry to hear about the problem with your screen. We understand how frustrating that can be. The device can still be sent in for repair with a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair.
Written by a customer while visiting motorola.com
Customer Rating
5
Comes in handy to be able to fold your phone up
on July 6, 2025
Posted by: scr62
I bought the razor in May I love it that's exactly what I want it to do!
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Thank you for the love, Scr62. We’re so glad to hear you’re enjoying your Razr and that the foldable design is delivering exactly what you were looking for. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
on July 1, 2025
Posted by: Anonymous
from Columbia City, Indiana
Very nice and lightweight!! The durability is great and I don't have to open the phone up to see the apps that I use e!!
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 2, 2025
We're so glad to hear you're enjoying your device, especially the lightweight feel, durability, and the convenience of using your apps without opening the phone! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Does have Great Features.
on June 30, 2025
Posted by: Moto 2025
from Colorado
So Far ! My RAZOR FLIP Is EVERYTHING and MORE ! . . .
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 1, 2025
We're absolutely thrilled to hear that you're loving your RAZOR FLIP! It means a lot to know it's living up to (and exceeding!) your expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
4
Nice compact smartphone, easy to carry.
on June 23, 2025
Posted by: BrianInReno
Compact and light weight compared to other non-folding smart phones of similar capabilities. Comes with plastic film screen protector already installed - no less thing to buy. Onboard eSIM makes transfer of cell service easy. Camera works well and is of excellent resolution. Comes with Android 14 but updated to Android 15. Configured with 256GB storage and 12GB +4GB (RAM Boost) of RAM. No slot for microSD but can off load files via USB-C port to other storage devices. External display (when folded) allows most functions without opening to the main display. Opted for the extended service plan and the crossbody case. The case provides some protection from physical hazards and is a convenient way to carry the phone without relying on a belt clip case. When folded the phone easily fits into any pocket. Phone works well, no issues after a month of daily use. Service provider is Visible.
Response from motorola.comBy Mitch, Motorola Customer Care, June 23, 2025
Thank you for your detailed and thoughtful review, BrianInReno. We're thrilled to hear you're enjoying the compact design, performance, and smart features of your Motorola phone. It’s great to know that the eSIM functionality, camera quality, RAM Boost, and external display are meeting your expectations. We’re also glad the Android update and accessories like the crossbody case are adding to your convenience. Your feedback truly means a lot to us. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com