Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.2
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
85
4 Stars
22
3 Stars
10
2 Stars
6
1 Star
13
80%of customers recommend this product.
(
76 out of
95)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
3
THIS IS THE 2024 MODEL--- BUYERs BEWARE!!
on August 24, 2025
Posted by: Frijol
from Arizona
As the top review stated, we also ordered this phone believing it to be the 2025 model as it's in between all the other 2025 models. They was it's presented and displayed online is very misleading and as a first time Motorola customer this is very infuriating! As this was brought up before I'm appalled that Motorola hadn't updated this on this website to show the distinction as to which model you are buying. Shame on you Motorola.
The only reason we really noticed is we bought a phone case for the phone and the phone kept falling out, so thanks Motorola for setting us up for failure. Also, I understand that we as a consumer should of double checked before purchasing and maybe might have noticed throughout the first month we have it, but you shouldn't be led ashtray anyway! Disappointed really.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 25, 2025
Hi Frijol, We’re sorry for the confusion and frustration this has caused. We understand how important it is to know exactly which model you’re purchasing. Based on the product listing, the device in question is the Moto Razr Plus 2024. We apologize if this wasn’t clear and for any inconvenience it caused, including problems with accessories. We’ve shared your feedback with our team so that future listings can be clearer for customers. Your input helps us improve the experience for everyone, and we truly appreciate you bringing this to our attention. Thank you for being a Motorola customer.
Written by a customer while visiting motorola.com
Customer Rating
1
Great features
on May 16, 2025
Posted by: Mavis
from Stlouis
I bought this phone thinking this phone will work for me. But when I've received it too small. Had to send cellphone back
Response from motorola.comBy Carlos, Motorola Customer Care, May 17, 2025
Thank you for sharing your experience with us. We’re truly sorry to hear that the phone didn’t meet your expectations in terms of size. We understand how important comfort and usability are when choosing a device, and we regret that this one wasn’t the right fit for your needs. We're glad to hear you were able to return it, and we hope the return process went smoothly. If you’re still in the market for a device that better suits your preferences, we’d be happy to help you explore other Motorola models that may offer a larger display or different form factor.
Thank you for considering Motorola, and we hope to better serve you in the future.
Thank you for considering Motorola, and we hope to better serve you in the future.
Written by a customer while visiting motorola.com
Customer Rating
3
The phone is okay
on October 26, 2024
Posted by: Rethink this
from Georgia
Just bought two a 23+ and a 24+ and would think motorola would give some kind of discount on ear buds, cases whatever, but not motorola
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 4, 2024
Thank you for sharing your thoughts, Rethink. We appreciate your recent purchase and we understand your expectation for discounts on accessories, and we'll pass your feedback along to our team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone
on October 16, 2025
Posted by: Jereyg
from Greensburg LA.
I love this phone it has photos and apps it has awesome AI app I'm learning how to use
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 17, 2025
Thank you for sharing your experience, Jereyg. We’re thrilled to hear that you’re enjoying your phone and exploring the AI features. Your enthusiasm for learning how to use the apps really makes our day. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr 2024+
on August 26, 2024
Posted by: Marc17
from California
. It's not fair I pre-order this razor. and now you guys have with the free headphones I was one of the first one to buy at least pre-order and now you guys giving a free headphones that's not fair
Response from motorola.comBy Mitch, Motorola Customer Care, August 26, 2024
Hi Marc17, We understand how you feel and we're sorry for any frustration this situation has caused. We genuinely appreciate your support and early commitment to the Moto Razr. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
3
Not as good
on November 14, 2024
Posted by: Rajesh
I purchased this replacing one plus. After 2 days switched back to one plus. I wanted to see some on outer screen. I couldnt do that even after reading your guide
Response from motorola.comBy Carlos, Motorola Customer Care, November 15, 2024
Thank you for your feedback, We understand that your preference did not meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write to us at supportforums@motorola.com. We'll be happy to help.
Written by a customer while visiting motorola.com
Customer Rating
1
Not user-friendly.
on March 22, 2025
Posted by: Lizl
from Texas
So, I bought my Razor plus about 2 months ago. I had one many years ago when they first came out and I remember loving it. I was hoping it would be the same with this one, however, I'm disappointed. It's not easy to use. Even saving a photo that fits the screen has been difficult. It won't crop it and cuts off the picture, even while scrolling. It's so annoying. I also hate how many times I accidentally change the exterior screen picture by accidently touching an exterior button. Overall the phone is trash, and once I'm finished paying it off, I'll be getting another Samsung and just sticking with them.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 24, 2025
Hi Lizl, We're sorry to hear that your experience hasn't met your expectations. We appreciate your loyalty and understand how frustrating it can be when a phone doesn’t work the way you hoped. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great comfort
on October 26, 2025
Posted by: Posicron
from Columbus Ohio
It's practical on the size and fits in almost every small pockets, very usefull with the front instant camera, fun to use, in handy. I now have more flexibility in my pocket during work. Last of all it's a game changer for the phone industry, innovation.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2025
Hi Posicron, We’re thrilled to hear that you’re enjoying the compact size, front camera, and overall convenience of your phone. We appreciate your support and are glad our innovation is making a difference in your everyday use. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com