Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.1
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
85
4 Stars
23
3 Stars
11
2 Stars
6
1 Star
14
80%of customers recommend this product.
(
77 out of
96)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
5
Love it, easy transition from iPhone.
on September 17, 2024
Posted by: Jenh
from Austin
I had bought it after being an iPhone user my whole life. I love that I can still use apple music. The phone is so fun and customizable. Love love love it. The camera is insane ! I do occasionally get a full black screen on front and back but it seems only when the phone gets too hot.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 17, 2024
Hi Jenh, Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re loving your new phone. It’s great to know you’re enjoying the customizable features and the amazing camera! Regarding the occasional black screen concern you’re experiencing when the phone gets too hot, that’s definitely something we’d like to help with. Please check the email that we have sent you so we can further discuss this matter. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on September 15, 2024
Posted by: texas1040
from Michigan
The only thing I do not like is all the buttons on one side. When adj the volume you can hit the power button often.
Response from motorola.comBy Mitch, Motorola Customer Care, September 16, 2024
Thank you for your feedback, Texas1040.We understand how having all the buttons on one side can sometimes be inconvenient, especially when adjusting the volume. We appreciate your input and will pass it along to our team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone overall but...
on September 12, 2024
Posted by: No Headphones Randy
from Mi
I've had this phone since a week before it came out as I pre ordered, it's a great phone and does everything I need and I recommend it. My problem personally is that I pre ordered the phone and wasn't offered the earbuds but then a couple weeks later they come with the earbuds even though the pre orders should have as well at least. I also saw someone else mentioned this as well and it just kind of sucks because we pre orders and the overseas 50 ultra are a lot of the reason people are buying the phone because they can actually see it used and reviewed (also the overseas did come with earbuds a charger and case which the us version did not at all). But with that all being said I do recommend the phone overall I just think Moto owes pre orders a little more love than we were shown
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 12, 2024
Hi Randy, Thank you for sharing your feedback and for your support of our phone. We understand your frustration about the earbuds not being included with your pre-order, especially when they became available later. For further assistance, we have sent you an email with additional support options. Please check your inbox for further details, and don't hesitate to reach out if there’s anything else we can assist with. Thank you again for your feedback and for recommending the phone. We appreciate your support and patience.
Written by a customer while visiting motorola.com
Customer Rating
4
As good as you need,
on September 9, 2024
Posted by: Decent camera
Had a cracked screen and lost my trade in value, so I stepped down from a galaxy s24 ultra, and feel that I haven't given up anything
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 9, 2024
Thank you for sharing your feedback, Decent. We're sorry to hear about the concern with your cracked screen and the impact on your trade-in value. It’s great to know that you’re still satisfied with your current device and haven’t felt like you’ve compromised on quality. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great performance, amazing external screen!
on September 4, 2024
Posted by: ilya
from NJ
Extremely happy with everything. It's the right size for the pocket, it's fast, external screen usability on the go is amazing, pictures are great! Battery also very good! Quite happy that I got it.
It is a bit hard to get used to a fold mid screen though. It is not visible in most cases. But you can feel it under fingers. 😁
But frankly - pros really outweight this by far. And I'm sure - I'll get used to it in time. :)
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 5, 2024
Hi Ilya, We're delighted to hear that you’re enjoying the performance, external screen, and overall features of your device. It’s great to know that the size and battery life are hitting the mark for you. We appreciate your honest thoughts about the fold in the screen. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Cool features
on September 2, 2024
Posted by: Karlz94
from Georgia
I like my phone but there are some things I've noticed.
Sometimes when I open it the screen stays black. I have to close it and open it again for the screen to light up.
I also don't like how I have to use Google photos.
Sometimes when I open it the screen stays black. I have to close it and open it again for the screen to light up.
I also don't like how I have to use Google photos.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 2, 2024
Thank you for reaching out and sharing your experience, Karlz94. We're glad to hear that you like the phone overall! We're sorry to learn about the screen concern you’re encountering. We'd like this to be checked. Please check the email that we have sent you so we can further discuss this matter. Regarding Google Photos, we understand it might not be your preferred choice. Google Photos offers many features for photo management, but if you’re looking for alternative solutions, you can explore other apps available in the Google Play Store that might better suit your needs.
Written by a customer while visiting motorola.com
Customer Rating
4
An almost perfect phone
on August 30, 2024
Posted by: pickypenelope
from Boston, MA
When foladables first emerged a few years ago, the technology seemed impossible. I couldn't imagine that a foldable phone would ever be truly be usable as a daily driver for an average person. Last year, with the Razr+ 2023 model, Motorola had made enough progress to convince me to give it a try. I loved it. The Razr+ 2024 model was a modest upgrade, but I felt strongly enough about the phone to go for it. The 2024 version of the Razr+ may only be a modest upgrade, but it is much more "finished" feeling product. The hinge feels strong and smooth. The outside screen is bigger and even more useful than it was last year. I dropped my first Razr a couple times and I could never detect any damage; I'm assuming the 2024 Razr+ will be at least as hardy. All of the basic functions of the phone work as they should: call quality, bluetooth, wifi are all great. I love the phone and I'm very happy with my decision to make the upgrade from 2023 to 2024.
My one wish is for more storage. For a long time a must-have for me was expandable storage in my phone. I made the sacrifice with the Razr+2024 (and 2023), and I don't regret it, but I do miss the SD card slot. I know that the industry is moving away from that wonderful option. Maybe a model of the Razr+ with 1TB of internal storage would be an adequate solution. I'm hoping in the future Motorola will offer a version of the Razr either with more internal storage or a micro SD slot.
I would recommend this to a friend!
Response from motorola.comBy Mich, motorola Customer Care, August 30, 2024
Thank you so much for your thoughtful and detailed feedback, Pickypenelope. We're thrilled to hear that the Razr+ 2024 has been such a positive upgrade for you. It's fantastic to know that you’re enjoying the improved hinge, larger outside screen, and the overall durability of the device. We understand that expandable storage has been a valuable feature for many of our users, and we appreciate your perspective on this. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on August 26, 2024
Posted by: Hong
from TX
I upgraded from Moto 5g to razr+ 2024.Best flip phone I ever have.4" front screen is awesome.
Response from motorola.comBy Mitch, Motorola Customer Care, August 26, 2024
Thank you so much for your feedback, Hong. We're thrilled to hear that you're enjoying your new Razr+ 2024 and that the 4" front screen is working well for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com