Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.2
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
85
4 Stars
22
3 Stars
10
2 Stars
6
1 Star
13
80%of customers recommend this product.
(
76 out of
95)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
5
Fantastic phone
on May 5, 2025
Posted by: Nightwing
from Charlotte, NC
3 weeks in and I'm loving this phone! The title says it all. Once my moto care warranty is up, I do plan on getting a new Razr or any other Motorola phone
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 6, 2025
Hi Nightwing, We're thrilled to hear you're loving your new phone. It’s great to know it’s been such a positive experience just a few weeks in. If you're interested, we'd like to hear your story and share it with Moto Razr users here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome phone
on October 3, 2024
Posted by: Ronbo85
from Florida
Love it very fast high quality construction great screen resolution and battery life
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 4, 2024
Thank you for your positive feedback, Ronbo85. We’re thrilled to hear you love your Motorola phone's speed, quality, and battery life. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Not for Everyone
on June 5, 2025
Posted by: A_Woods042
from Tucson, AZ
It has been exactly 2 weeks and I've already switched to something else. Bottom line is that you can't go from an iPhone 15 Pro to this phone. You will be gravely disappointed. I let the nostalgia of my original Razr take over and without thinking about the fact that the original phone WAS NOT a smartphone. So expecting Motorola to produce a top tier device was silly on my part. This was slow to load and laggy right out of the box.
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
Thank you for your honest feedback. We genuinely appreciate you taking the time to share your experience, even though it didn’t meet your expectations.
We understand how important it is for a new device, especially one coming from a phone like the iPhone 15 Pro, to deliver top-tier performance out of the box. We’re truly sorry to hear that your transition to the Razr didn’t live up to what you had hoped for, and we completely respect your decision to move on to a different device.
We understand how important it is for a new device, especially one coming from a phone like the iPhone 15 Pro, to deliver top-tier performance out of the box. We’re truly sorry to hear that your transition to the Razr didn’t live up to what you had hoped for, and we completely respect your decision to move on to a different device.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the speakers.
on April 7, 2025
Posted by: Alexander T
from Texas, Tx
I bought this in Feb and I love it!!! Had it for a while now love the external display And the features on this phone omg good job Motorola!! Also love the speakers cause I listen to music a lot soon itsa plus!! Hahaha
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 9, 2025
Thank you so much for your amazing review, Alexander. We're thrilled to hear you love the speakers, the external display, and all the features your Motorola phone has to offer. It's great to know it's been such a perfect match, especially for your music sessions. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
This phone is cool to have
on May 13, 2025
Posted by: Lady t
This phone is so cute my friend loves the camcorder function and pictures function I love all of what this phone does I am glad I bought it thank you Motorola. I have the special edition dion sanders flip phone too.
Response from motorola.comBy Mitch, Motorola Customer Care, May 13, 2025
Hi Lady, Thank you for the amazing feedback! We're thrilled to hear you're loving your phone and that your friend is enjoying the camcorder and camera functions too! It’s especially exciting to hear you have the special edition Deion Sanders flip phone. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great device, terrible Android 15 update.
on May 28, 2025
Posted by: frank503
from Lantana, FL
After a year of having this device, I can honestly say it was flipping amazing (pun intended). I was using the Motorola One 5G UW prior to my Razr 50 and I immediately fell in love with this phone. From the huge upgrades in processing power, including the RAM Boost giving it a night-and-day experience from the previous model. The phone is significantly more reliable in comparison to the previous and have had minimal issues. The fingerprint scanner is significantly better and more reliable, plus multifunctional. The device has an almost limitless amount of customizable features. Battery is fantastic.
It used to be a 5star rating for me until the new Android 15 update really messed up my bluetooth connection. Now I have issues connecting to my bluetooth devices having to disconnect and reconnect multiple times for proper function. I hope this becomes patched because it really ruined the experience of a near perfect phone for me.
It used to be a 5star rating for me until the new Android 15 update really messed up my bluetooth connection. Now I have issues connecting to my bluetooth devices having to disconnect and reconnect multiple times for proper function. I hope this becomes patched because it really ruined the experience of a near perfect phone for me.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, May 31, 2025
Thank you so much for taking the time to share your experience with the Motorola Razr 50. We’re thrilled to hear that it made such a strong impression and delivered such a significant upgrade from your Motorola One 5G UW! It’s always exciting for us to hear that our customers are enjoying the improvements in performance, reliability, battery life, and customizability, and yes, we appreciated the pun too!
That said, we're truly sorry to hear about the Bluetooth connectivity issues you've encountered following the Android 15 update. We understand how frustrating it can be when a software update affects the day-to-day usability of your device, especially when it was previously running near perfectly. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
That said, we're truly sorry to hear about the Bluetooth connectivity issues you've encountered following the Android 15 update. We understand how frustrating it can be when a software update affects the day-to-day usability of your device, especially when it was previously running near perfectly. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Comes in handy to be able to fold your phone up
on July 6, 2025
Posted by: scr62
I bought the razor in May I love it that's exactly what I want it to do!
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Thank you for the love, Scr62. We’re so glad to hear you’re enjoying your Razr and that the foldable design is delivering exactly what you were looking for. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Avoid if you care about music quality.
on June 4, 2025
Posted by: ACE7F22
Audio quality sucks, and is there no built in DAC?
Literally, my music sounds awful, unbalanced, the volume jumps over the middle section, being either too quiet, or too loud with Bluetooth, and I literally hear my music skipping like the processor just can't handle the stress of playing Spotify with an EQ. Coming from Samsung, an LG G8, and One Plus, I didn't even know a modern smartphone could handle music so horribly.
Response from motorola.comBy Carlos, Motorola Customer Care, June 5, 2025
Thank you for taking the time to share your experience. We’re sorry to hear you're not satisfied with the audio quality on your device. That’s certainly not the experience we want you to have, especially when it comes to something as important as enjoying your music.
While many modern smartphones rely on software-based audio processing and external DACs (via USB or Bluetooth accessories), we understand your frustration, especially coming from devices known for their high-quality audio components. Your feedback is extremely valuable, and we’ll be sure to share it with our product team to help guide future improvements in audio performance. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
While many modern smartphones rely on software-based audio processing and external DACs (via USB or Bluetooth accessories), we understand your frustration, especially coming from devices known for their high-quality audio components. Your feedback is extremely valuable, and we’ll be sure to share it with our product team to help guide future improvements in audio performance. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com