Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.1
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
85
4 Stars
23
3 Stars
11
2 Stars
6
1 Star
14
80%of customers recommend this product.
(
77 out of
96)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
1
Another new Razr, more screen problems
on December 11, 2024
Posted by: not again
from Northwestern Wisconsin
I placed my 2024+ into service because my 2023+ screen had failed for the 4th time in the year of warranty. The 2024+ screen failed in less than a month. I await its return to reinstall apps and start all over setting it up. Meanwhile my hopes of having my 2023+ be my backup, the screen repair seem too big of challenge to accomplish. This is my 6th Motorola and my last.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 16, 2024
Thank you for taking the time to share your experience. We understand how frustrating it must be to deal with recurring screen concerns and the inconvenience of setting up your phone multiple times. We want to ensure you have a reliable device and a positive experience with Motorola products. If the Moto Razr phone you’re awaiting repair continues to cause concern, please give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features and design
on December 8, 2024
Posted by: Briggitte
from Killeen, Texas
I was so scared because I was an apple user for about a decade but I am so happy I made the change and I love my phone and it's features. I have not had any issues so far
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 9, 2024
Thank you so much for sharing your experience, Briggitte. We’re thrilled to hear that you’re loving your new phone and its features. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Love but...
on November 22, 2024
Posted by: Kali
from Baltimore MD
Well I originally bought this phone for my birthday. It's a really great fall and I haven't had a new phone since 2019 so I'm still getting installed the features and everything on it I got a lot of compliments on his phone. I only critique about this phone is when I am sending a text message or answering my phone call where you literally just chilling my phone will randomly restart all on its own and I don't know if that's about. It's not like the phones overheating or anything hope your full battery and it just I don't know what we restart
No, I would not recommend this to a friend.
Response from motorola.comBy Aria, motorola Customer Care, November 23, 2024
Hello Kali, thank you for sharing your feedback regarding the Motorola Razr Plus (2024). We’re glad to hear you're enjoying your new device and appreciate the compliments on its design!
Regarding the problem of random restarts, we understand how frustrating that can be. Since the phone isn’t overheating and has a full battery, we'd like to help you on this matter. Write us an email at supportforums@motorola.com. We'll be happy to help.
Regarding the problem of random restarts, we understand how frustrating that can be. Since the phone isn’t overheating and has a full battery, we'd like to help you on this matter. Write us an email at supportforums@motorola.com. We'll be happy to help.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features and battery is good too
on November 19, 2024
Posted by: Albo
from Kampala
I bought this phone a month ago and I am so glad that I did. It's value for money, sleek and practical
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 19, 2024
Hi Albo, We’re so happy to hear that you're enjoying the features, battery life, and sleek design of your phone. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Not as good
on November 14, 2024
Posted by: Rajesh
I purchased this replacing one plus. After 2 days switched back to one plus. I wanted to see some on outer screen. I couldnt do that even after reading your guide
Response from motorola.comBy Carlos, Motorola Customer Care, November 15, 2024
Thank you for your feedback, We understand that your preference did not meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write to us at supportforums@motorola.com. We'll be happy to help.
Written by a customer while visiting motorola.com
Customer Rating
5
Worth the upgrad
on November 13, 2024
Posted by: Andie
from Colorado Springs
I traded my razr+ 2023 magenta for the Hot Pink razr+ 2024. The Hot Pink is more of the pink color I wanted in the phone. The magenta had a red tone to it. I love the bigger outside screen on the 2024. The functionality from opening or closing the phone and moving the allowed apps from one to the other works much better. The 2024 has not over heated on me yet while I feel the 2023 did almost immediately. I had to change the display to vivid to match my 2023 and once I did that I found the phone to be almost an exact replica of my old phone but with better functionality. The camera is much better on the 2024. Very happy I upgraded.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 13, 2024
Hi Andie, We’re so glad to hear that you’re enjoying the color choice and that the Hot Pink shade matches the look you were hoping for. The more vibrant, true-to-pink hue really stands out, and it’s great to know it aligns with your preferences. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Size
on November 11, 2024
Posted by: dpott
from AZ
This phone is built sound with solid materials. The size is perfect for my use, opened or closed. The soft wear was easy to learn and offers lots of features. I'm happy with this phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 11, 2024
Thank you for sharing your positive feedback, Dpott. We're thrilled to hear that you’re enjoying the size and build of your phone, as well as the ease of use with the software. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
3
The phone is okay
on October 26, 2024
Posted by: Rethink this
from Georgia
Just bought two a 23+ and a 24+ and would think motorola would give some kind of discount on ear buds, cases whatever, but not motorola
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 4, 2024
Thank you for sharing your thoughts, Rethink. We appreciate your recent purchase and we understand your expectation for discounts on accessories, and we'll pass your feedback along to our team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com