Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.1
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
85
4 Stars
23
3 Stars
11
2 Stars
6
1 Star
14
80%of customers recommend this product.
(
77 out of
96)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
5
I love all the new features, camera is the best!
on January 2, 2025
Posted by: Carol63
I just bought my phone a few weeks ago, it's fantastic.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, January 3, 2025
Thank you so much for sharing your excitement about your new phone, Carol63. We're thrilled to hear you're loving the features and especially the camera—it’s designed to capture all your best moments. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
There's One Big Issue
on January 2, 2025
Posted by: Motoman25
I bought my Razr+ 2024 back around July of 2024. I think the phone is a good product for the most part, but there's a big problem. Recently, when I've tried to turn my phone on, the display remains black. I know the phone does turn on because it does that little vibration, and small icons like the screen rotate and the green microphone circle stay on, but the background, apps, etc. remain black. Whether I press the power button, use finger scan, double-tap the screen, or flip it open, the screen stays black. The only way it turns on is when I activate Gemini. A software update recently dropped and it stopped the issue for a few days, but it recently started again. The phone is still useable, but this is a terrible bug to have, and it kinda makes me rethink my purchase decision. Maybe the tech isn't ready?
Is anyone else experiencing this issue? How does it affect you? Please drop a response.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, January 8, 2025
Thank you for reaching out and sharing your experience, Motoman25. We're sorry to hear about the concern you're facing with the display. We understand how frustrating this must be. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on December 31, 2024
Posted by: Phonegod85
from Italy,TX
As a person who owns multiple cell phones from all different manufacturers. I bought this phone because I bought one for my wife and wanted to give it a try. I have not been disappointed! It has been my daily driver for almost a month and impresses me everyday with how versatile it is especially on the outer display. The camera is on par with other mid to high end phones I have and the software is seamless. Overall a great experience and I look forward to the next razr model as I owned the 1st still have the 2019 reboot and and happy to say I have the 2024 + as well. Great job Lenovo and Motorola!!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 2, 2025
Thank you for your fantastic feedback, Phonegod85. We're so happy to hear that the Moto Razr 2024+ has impressed you with its versatility and seamless software. It’s great to know that the camera and outer display have lived up to your expectations, especially with your experience across multiple phones. We appreciate your loyalty, from the original Razr to the 2019 reboot, and now the 2024+. We're excited to have you as part of the Motorola family and can’t wait to bring you even more amazing innovations in the future. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone for all use
on December 27, 2024
Posted by: Sab29
from Kansas
I bought this a month ago and it's perfect all the experience
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 28, 2024
Thank you for sharing your feedback, Sab29. We're thrilled to hear you're enjoying your phone. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
I wish I could, but I do not recommend
on December 24, 2024
Posted by: Couberry
from WI
The pink color is pretty and the "crease" is less noticeable compared to the Z flip, but this one had too many flaws for me to keep it. Bought this in Aug. and switched back to my z flip 5 last week because of all the bugs. Please see list below. These are all deal breakers for me, so its very personal based judgement. This phone could be wonderful for those who are not bothered/care about these things:
1.) Camera picture editing is terrible. Tried numerous times with dozens of different photos and I could not get any to translate properly as a background.
2.) This phones internal antena does not play well with AT&Ts network. I have ok coverage, but this lost signal several times a day and caused countless texts to not send and calls dropped as well. If I didn't have a phone for work, I would have been even more upset sooner.
3.) The final straw was when it hit daily issues of failed app launches and over heating till I couldn't hold the phone anymore. I am not a person who plays hard core games on their phone. The most taxting effort I put it through was playing monster hunter now a few hours a day on the low frame rate settings and GPS with spotify for 5hrs on a car trip.
2.) This phones internal antena does not play well with AT&Ts network. I have ok coverage, but this lost signal several times a day and caused countless texts to not send and calls dropped as well. If I didn't have a phone for work, I would have been even more upset sooner.
3.) The final straw was when it hit daily issues of failed app launches and over heating till I couldn't hold the phone anymore. I am not a person who plays hard core games on their phone. The most taxting effort I put it through was playing monster hunter now a few hours a day on the low frame rate settings and GPS with spotify for 5hrs on a car trip.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 28, 2024
Thank you for sharing your detailed feedback regarding your experience with the phone, Couberry. We appreciate your honesty and insights. We’re sorry to hear that the phone didn’t meet your expectations and caused you frustration. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing phone
on December 20, 2024
Posted by: error1
from Idaho
I've had the phone for 5 months and I couldn't be happier! Beautiful design, amazing camera, amazing sound and display. It's packed with features and is easy to use. I swore off Android in 2016 and have been using iPhone up until now, the Razr+ 2024 makes me glad I made the switch back!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2024
Thank you for sharing your experience, Error1. We’re thrilled to hear how much you love the Razr+ 2024. From its beautiful design to the amazing camera, sound, and display, it’s great to know it’s exceeded your expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Didn't even last year! Screen went black at hinge
on December 18, 2024
Posted by: StephanieB
from Johnstown, PA
Loved the phone till the screen malfunctioned. At 1st you'll feel an indentation where it flips shut and then a black line will appear. Screen on top half quit working within hours of the line showing up. I had a warranty but they wanted me to send old phone in 1st which would mean losing every picture I took of my child in the past couple months and to get another flip motorola. Nope! I have someone going to manage getting my pictures off with half the screen not working therefore had to purchase a new phone. Do your research. This is a manufacturing issue and it's not if it will happen it's when and I personally know someone else that bought one weeks within getting mine and same exact thing happened to them!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2024
Thank you for sharing your experience with us, StephanieB. We're sorry to hear about the screen malfunction on your phone and the inconvenience it has caused, especially with your precious photos at risk. We understand how important your data is, and it's frustrating to face such concern. Your feedback about the screen and the warranty process is invaluable, and we will pass it along to our team to improve our products and services.
Written by a customer while visiting motorola.com
Customer Rating
4
It works fine and fits in my pocket
on December 13, 2024
Posted by: RobertY
from Birmingham, AL
I am happy with the purchase of the phone, but not overjoyed. It works fine, it fits better in my pocket and I avoided any increase in cost due to future tariffs. The cons would be that the screen is shiny, so trying to view it in outdoor light is impossible due to glare. Also, the sound quality and camera aren't as good as I was expecting.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 16, 2024
Hi RobertY, We’re glad to hear you’re happy with the portability and value of your phone. We understand how important it is to have a great viewing experience outdoors and exceptional sound and camera quality. We appreciate you taking the time to share your feedback with us, we'll relay the message to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com