Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.2
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
85
4 Stars
22
3 Stars
10
2 Stars
6
1 Star
13
80%of customers recommend this product.
(
76 out of
95)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
5
The 2024 Razr+ is fantastic !
on January 13, 2025
Posted by: BayRay
from CA
There is no better phone for it flip compactness, great screen , super camera ,solid construction and excellent battery life . The wireless charging feature is nice minimizing cords in both cars and home! I upgraded from 23 Razr+ to get the better camera and the trade in deal was easy. It's well constructed unlike some other flip phones and it fits in my pocket so I never misplaced it!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 13, 2025
Thank you for your fantastic feedback, Bayray. We’re thrilled to hear you’re enjoying your phone and that it’s meeting your expectations for flip compactness, display quality, camera performance, and battery life. We’re especially glad that the wireless charging feature has been convenient for you, helping minimize cords around the house and in your car! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
It works fine and fits in my pocket
on December 13, 2024
Posted by: RobertY
from Birmingham, AL
I am happy with the purchase of the phone, but not overjoyed. It works fine, it fits better in my pocket and I avoided any increase in cost due to future tariffs. The cons would be that the screen is shiny, so trying to view it in outdoor light is impossible due to glare. Also, the sound quality and camera aren't as good as I was expecting.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 16, 2024
Hi RobertY, We’re glad to hear you’re happy with the portability and value of your phone. We understand how important it is to have a great viewing experience outdoors and exceptional sound and camera quality. We appreciate you taking the time to share your feedback with us, we'll relay the message to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
My opinion
on August 13, 2024
Posted by: Claudia16
from McAllen tx
I really love the design of my phone, just sometimes on Google maps when you have finished your route it doesn't let you like press anything to finish route you have to close the whole page for it to close also the camera quality is not that good.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2024
Thank you for sharing your thoughts with us, Claudia16. We’re delighted to hear you love the design of your phone. We understand the concern you're experiencing with Google Maps and the camera quality, and we want to help you get everything running smoothly. As we stand by our phones, we’ve sent you an email to gather more details about the concerns you're encountering. Please reply to that email so we can provide you with any possible assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
Awesome phone but low on memory in USA, returned i
on August 18, 2024
Posted by: Run26_2
from San Francisco, CA
Was excited with the new features that Motorola had to boast about but disappointed to learn that they only have no 512gb version in USA. still went ahead and got the phone, but after transferring of data, 256gb was left with 23gb available. So had to return it.. wish Motorola brings higher memory version to USA as well
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 19, 2024
Thank you for sharing your feedback, Run26_2. We’re glad to hear you were excited about the new features of our phone, but we’re sorry to learn that the memory capacity did not meet your expectations. We understand how important ample storage is, and we’re disappointed that you had to return the phone due to this concern. Your feedback is invaluable and has been noted. If you have any other questions or need further assistance, please don't hesitate to reach out. We appreciate your support and hope to serve you better in the future.
Written by a customer while visiting motorola.com
Customer Rating
5
Love it, easy transition from iPhone.
on September 17, 2024
Posted by: Jenh
from Austin
I had bought it after being an iPhone user my whole life. I love that I can still use apple music. The phone is so fun and customizable. Love love love it. The camera is insane ! I do occasionally get a full black screen on front and back but it seems only when the phone gets too hot.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 17, 2024
Hi Jenh, Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re loving your new phone. It’s great to know you’re enjoying the customizable features and the amazing camera! Regarding the occasional black screen concern you’re experiencing when the phone gets too hot, that’s definitely something we’d like to help with. Please check the email that we have sent you so we can further discuss this matter. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
4
There's One Big Issue
on January 2, 2025
Posted by: Motoman25
I bought my Razr+ 2024 back around July of 2024. I think the phone is a good product for the most part, but there's a big problem. Recently, when I've tried to turn my phone on, the display remains black. I know the phone does turn on because it does that little vibration, and small icons like the screen rotate and the green microphone circle stay on, but the background, apps, etc. remain black. Whether I press the power button, use finger scan, double-tap the screen, or flip it open, the screen stays black. The only way it turns on is when I activate Gemini. A software update recently dropped and it stopped the issue for a few days, but it recently started again. The phone is still useable, but this is a terrible bug to have, and it kinda makes me rethink my purchase decision. Maybe the tech isn't ready?
Is anyone else experiencing this issue? How does it affect you? Please drop a response.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, January 8, 2025
Thank you for reaching out and sharing your experience, Motoman25. We're sorry to hear about the concern you're facing with the display. We understand how frustrating this must be. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Another new Razr, more screen problems
on December 11, 2024
Posted by: not again
from Northwestern Wisconsin
I placed my 2024+ into service because my 2023+ screen had failed for the 4th time in the year of warranty. The 2024+ screen failed in less than a month. I await its return to reinstall apps and start all over setting it up. Meanwhile my hopes of having my 2023+ be my backup, the screen repair seem too big of challenge to accomplish. This is my 6th Motorola and my last.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, December 16, 2024
Thank you for taking the time to share your experience. We understand how frustrating it must be to deal with recurring screen concerns and the inconvenience of setting up your phone multiple times. We want to ensure you have a reliable device and a positive experience with Motorola products. If the Moto Razr phone you’re awaiting repair continues to cause concern, please give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Phone failure
on January 12, 2025
Posted by: KnightRyda
from Atlanta,Ga
At the moment I'm not happy with my razi , simply put it just shut down and now it doesn't power up. I've had the phone for 8 months now , never experienced a complete shut down from my flip. Before the phone shut off , it had 59 % charged battery and as I've mentioned previously it won't even power on
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 13, 2025
Hi KnightRyda, Thank you for sharing your experience. We're sorry that your phone has unexpectedly shut down and is not powered on. We understand how frustrating this must be. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com