Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Average customer rating
3.7
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
34
4 Stars
10
3 Stars
7
2 Stars
11
1 Star
10
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Customer Rating
2
Favorite earbuds, but flawed.
on April 3, 2024
Posted by: Bob Oso Arms
from Tx
The battery lasts just about all day while being comfortable enough to listen to all day and the sound is crisp, clear and a joy listening to. These mostly run podcasts but it plays music quite well out the box, but the app's eq is as potent as the noise canceling.
I've been through 2 of these now and they both suffer from the similar problems of dropping out
and randomly loses connection. My first pair had one ear bud shake the driver to death and I'm getting the feeling this newest pair might do the same.
and randomly loses connection. My first pair had one ear bud shake the driver to death and I'm getting the feeling this newest pair might do the same.
They sound soo... good and satisfying that I still run them daily. Jbl really has something if they put some more money into the build quality this can be a serious rival to the ipods pro.
Written by a customer while visiting jbl.com
Customer Rating
1
Quiet noise
on April 10, 2024
Posted by: NewUnknown
from Ukraine
When playing sound and watching movies, you hear a quiet noise that is annoying!!!!.this is ANC, Ambient Aware, Talk Thru disabled. When watching videos or typing, the noise appears.
By Customer Support, April 12, 2024
We're here to help with your JBL Live Pro 2 TWS. Please try connecting the unit to a different device and see if the issue remains. We also recommend doing a factory reset. To do this, remove or forget the earbuds from the list of paired Bluetooth devices. Then, tap one of the earbuds twice and hold it for 5 seconds on the third tap. Put the earbuds back in the case to complete the reset. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Good, but issues with connecting and disconnecting
on April 14, 2024
Posted by: JBL Earbuds User
I've had this product for about 2 years and recently, I've been getting some issues with connecting and disconnecting the earbuds. If my earbuds aren't connected, then they try to get connected to a different device. Other than that then they were fine with the noise canceling and the audio quality. That one problem ruined it for me.
By Customer Support, April 23, 2024
Thank you for reaching out. Normally, if your JBL Live Pro 2 is paired with another device it will connect to it automatically, you need to forget that pairing or turn off the Bluetooth on that other device to prevent it from connecting automatically. If you need more assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Headphones
on July 17, 2024
Posted by: LSim
Two-3 months ago and I have put it aside. We'll, I don't intend to
Written by a customer while visiting jbl.com
Customer Rating
3
Troubleshooting needed
on August 3, 2024
Posted by: TerryM353
Had to download the JBL headphone app to make these headphones work properly. Took some trial and error to lift the left headphone in and out from the pocket to get the app to detect it. But now so far so good. Good sound cancellation effect. Works well but troubleshooting was required, didn’t work out of the box
Response from jbl.comBy Customer Support, August 5, 2024
Thanks for your feedback. Our JBL Live Pro 2 TWS includes a quick start guide to assist you in setting up and using your headphones. If you need assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Easy to use, comfortable
on September 13, 2024
Posted by: reese222
I bought these about a month ago after really liking my first pair! My only complaint is that while they connect to my laptop, they are not recognized as a sound device. I keep having to "forget" the connection and reconnect in order to get them to work as an option for sound input or output. I have resolved to just use them with my phone, but it is a bummer as this worked well with my first pair. Otherwise, I think these are some of the best wireless headphones on the market!
Written by a customer while visiting jbl.com
Customer Rating
5
on January 27, 2025
Posted by: luisj48
Excellent product. I like and after search various.
Written by a customer while visiting jbl.com
Customer Rating
2
False Expectations
on February 18, 2025
Posted by: COGuy
I bought this as an upgrade from the Tune Beam model and the battery life isn't there. The buds will last maybe 2.5 hours before I get the low battery warning. Plus, these aren't as comfortable as the Tunes. They look nice with the silver finish but kind of disappointing that these cost more than the Tune but don't perform as well.
Response from jbl.comBy Customer Support, February 20, 2025
We appreciate you taking the time to share your feedback. The JBL Live Pro 2, under ideal conditions (Bluetooth enabled, ANC off), is designed to offer up to 10 hours of music playback. We're concerned that you may be experiencing a battery-related issue. To address these issues, we can help you file a warranty claim for the battery. If you're within the return period, we encourage you to return the product to the point of sale and select a more suitable model, such as the JBL Live Free 2, which offers a different design for optimal comfort. Please reach out to us directly; we're committed to your satisfaction and ready to offer dedicated support.
Written by a customer while visiting jbl.com