Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Average customer rating
3.7
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
34
4 Stars
10
3 Stars
7
2 Stars
11
1 Star
10
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Customer Rating
3
Horrible
on July 14, 2025
Posted by: NA NA
The ear buds are good for music, not good at all for phone calls despite what they tell you in the description. VERY DISAPPOINTED ESPECIALLY CONSIDERING THE PRICE
Response from jbl.comBy Customer Support, July 15, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com
Customer Rating
3
Excellent quality earbuds with 2 flaws
on June 10, 2022
Posted by: sonofdavid
from New cane, tx
I just received these today and the audio is wonderful but I wish there was a 3d audio option like the lg fp8 has. Anc is good and transparency is good as well. The 2 flaws are that the app sometimes will not respond to my taps to enter the earbud option/adjustment screen so I'm stuck tapping on the screen until it finally opens up the options screen. Second flaw is a deal breaker for me (jbl correct me if I'm mistaken) and it is that I cannot turn the Anc on and off with earbud gestures while on a phone call! I have to open up the app and do it there on my phone. I really love the look of these and their quality audio but unless these things change I will be sending them back and keeping the Lg fp8s.
By Customer Support, June 11, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Live Pro 2 TWS didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns about your device, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Outer space tank
on November 15, 2022
Posted by: Jeremy22
from Michigan
I’ve had these earbuds for about a year now and I think they deserve a review. I lost my left earbud for a month one time and had no idea where it went. Turns out I dropped it outside to my surprise I plug it back in and it works perfectly! With me mowing over it, rain and cold temps it kept all its high tech features. This is as about 3 months ago and it still works… Just an amazing product!
Written by a customer while visiting jbl.com
Customer Rating
3
Amazing product, control issues.
on May 25, 2025
Posted by: apstaple
from Windham, New Hampshire
It was great! Battery life is good, sound quality is amazing. The noise cancelling, ambient sound is great. Only reason it's not a five is because the controls aren't very good for customization.
I'm not able to control playback, ambient sound levels and volume at the same time like I can with other earbuds. Also, for some reason even though there is no connection issue, it randomly will stop playing the audio for like a half of a second every 3 minutes or so and then it will start playing again. Sort of interiors the vibe., and for the price I bought them for I feel like these shouldn't have to be problems.
I'm not able to control playback, ambient sound levels and volume at the same time like I can with other earbuds. Also, for some reason even though there is no connection issue, it randomly will stop playing the audio for like a half of a second every 3 minutes or so and then it will start playing again. Sort of interiors the vibe., and for the price I bought them for I feel like these shouldn't have to be problems.
Written by a customer while visiting jbl.com
Customer Rating
4
Great vocals and sound clarity
on November 20, 2022
Posted by: brandon687
from Colorado Springs
[This review was collected as part of a promotion.] Overall I would recommend these headphones to anyone that goes to the gym or is busy and on the go they are easy to use and the connectivity is some of the best I have seen and used. The sound quality is crystal clear and it’s easy to hear and understand things or the vocals coming from the artist. The only reason I did not rate this as 5 stars is because the bass is lacking and I feel like the drivers could be bigger.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Disconnect seriously when using outdoor
on August 23, 2023
Posted by: Felix Cherry
I bought this earphone this August on the 19th, sound quality is nice noise cancellation does it work indoor. However, when using outdoor it continues to disconnect and disconnect seriously, call me this situation be resolved is a critical. it will be kind enough of you to let me have a solution to avoid outdoor disconnection.
By Customer Support, August 23, 2023
We're here to help with your JBL Live Pro 2 TWS. Try to restart your Bluetooth connection and make sure that your source device and JBL Live Pro 2 TWS are within the Bluetooth range of 10M. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Couldn’t be better!
on April 30, 2024
Posted by: JHammer
from US
These Jbl earbuds are one of the best that I have ever encountered. One thing I like about them best is the 15min=4hr charging function. The bass is phenomenal. I highly recommend you get this product. Once you get it, you’ll see what I’m talking about. 😎
Written by a customer while visiting jbl.com
Customer Rating
1
on October 31, 2024
Posted by: waiting213
bought these hear buds a few days ago and i can say that im disappointed. the left ear bud wont charge in its port rendering the unit as a whole, useless.
Response from jbl.comBy Customer Support, October 31, 2024
Thanks for your feedback. To establish a connection between the contact points of your JBL Live Pro 2 TWS, ensure the earbuds are properly seated in the case. If the issue remains, the pogo pins may be damaged. Please contact us for further assistance. Alternatively, you may file a warranty claim here https://support.jbl.com/us/en/customer-service/warranty-request.html?
Written by a customer while visiting jbl.com