Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Average customer rating
3.7
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
34
4 Stars
10
3 Stars
7
2 Stars
11
1 Star
10
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Customer Rating
1
They are not good enough
on April 22, 2023
Posted by: Landman3500
I got these about a year ago and don’t use them much and they stopped working.
By Customer Support, April 23, 2023
We're here to help with your JBL Live Pro 2 TWS. We recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue persists, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product
on May 3, 2023
Posted by: Draven air pods
from Middletown
I love these ear buds I absolutely love the noise canceling
Written by a customer while visiting jbl.com
Customer Rating
2
Great features
on May 5, 2023
Posted by: Anonymous
from Walker,La
Great sound, but the buds do not stay I'm my ear. I've tried all tips and they just fall out.
By Customer Support, May 6, 2023
We appreciate you for providing feedback on our JBL Live Pro 2 TWS. We understand that the fit of this product didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
Good headphones
on May 20, 2023
Posted by: Mike On a Bike
This product is great! I decided to splurge and not get the cheapest wireless headphones I could find. These are well worth the investment. No buttons to break or that require you to mash them into your ear to pause. The magnetic clasp feels sturdy and secure. They last almost a week on a full charge (using them for about an hour or two a day).
The only small thing is that occasionally the audio cuts out for a split second. I don't know if it's my phone or the headphones, but it happens rarely enough that I'm assuming the next software update will take care of it.
Written by a customer while visiting jbl.com
Customer Rating
3
Not 40 hours.
on June 24, 2023
Posted by: Lodogg23
These earbuds have a really great sound. But 40 hours? No! At best the earbuds will only last up to 6 hours between charging and that's straight out the box. Not after months of charging. Add to that, talk time really and drastically reduces battery life.
By Customer Support, July 1, 2023
Our JBL Live Pro 2 TWS has up to 10 hours of playtime in the earbuds and 30 in the case. This may vary depending on volume, music content, usage of ANC, and on phonecalls. If the speaker doesn't meet the advertised playtime hours even at low to mid-volume levels, there could be a problem with the battery of the unit. Please contact our Customer Support, so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on July 3, 2023
Posted by: Melissa B
from Georgia
The left ear bud will not charge at all. Super disappointing because these were a Fathers Day gift and now I have to return them and go somewhere else.
By Customer Support, July 3, 2023
We appreciate your time in providing feedback on our JBL Live Pro 2 TWS. We understand that it didn't meet your expectations. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Get these!
on July 10, 2023
Posted by: Manu730
Amazing earphones sound quality, comfort, and noise cancellation.
Written by a customer while visiting jbl.com
Customer Rating
3
it works only sometimes
on August 2, 2023
Posted by: getbeats3
from New York, NY
The things I was looking for when purchasing this was is it small enough? Is the sound quality good? can i workout with it? and when I make a phone call is the mic quality good?
I had read a few reviews saying that after a few months it just stopped working. i only bought it a few weeks ago and it already started not wokring only sometimes. i got so frustrated i got on a crowded train full of loud people and was hoping to use the noise cancelling feature and listen to some music. it wouldnt play. it would connect, i would have the music playing with full volume, but i would hear nothing. even restarted my phone. normally im not picky with earbuds but this was just extremely frustrating that it would only work sometimes. plus my boyfriend whom i facetime often also told me it's hard to hear when i speak through the mic. other than this, the noise cancelling was good, and the sound quality was good, but only when it would work.
By Customer Support, August 4, 2023
We're here to help with your JBL Live Pro 2 TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. We'd like to work with you directly to address the issues you're experiencing with your JBL Live Pro 2 TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com