Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Average customer rating
3.7
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
34
4 Stars
10
3 Stars
7
2 Stars
11
1 Star
10
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Silver
Customer Rating
1
Right ear bud died just after Warranty Period
on February 23, 2025
Posted by: k8will
from Lower Hutt, New Zealand
These were great earbuds, until 4 days after the 1 year Warranty period ended the right earbud stopped working. Took it to a repair shop and they said it looked like the battery had died. Unfixable.
Pretty disappointing. Lots of money to pay for a unit that only lasted 12 months. Would not recommend
Pretty disappointing. Lots of money to pay for a unit that only lasted 12 months. Would not recommend
Response from jbl.comBy Customer Support, February 25, 2025
We appreciate your feedback. We understand the issue you experienced with the right earbud particularly given that it occurred just after the warranty period. We are always striving to improve our product reliability. We're committed to offering excellent customer support. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Withstanding the heat
on April 23, 2025
Posted by: Crispy Bunny
from Fairbanks AK
I bought this a few months ago, but on the 19th of April our house burned down, and in the rubble of the house. These headphones SURVIVED standing tall like a beacon of hope. With just a little polishing they will be okay.
Written by a customer while visiting jbl.com
Customer Rating
5
Exception Ear Buds... JBL Live Pro 2 TWS
on June 10, 2022
Posted by: Mr James
from Seattle
[This review was collected as part of a promotion.] First word out of my mouth when I put these in my ears was "WOW"! Great fit and snug, hogh quality sound with great bass, noise cancelling is awesome, and the battery life is 40 hrs...holy cow, the best ear buds, hands down. The connection to my Samnsung phone was maybe 2 seconds..if that. From cycling to working out, these stayed in my ears and provided high quality sound. The charging case lid is held down with a magnet which i truly like over ones that pop open at anytine. Phone sound to and from someone is clear and understandable. I highly recommend these as I will be getting another pair for my wife....that's how much we like them. I can assure you these are in my ears everyday and are my go to ear buds!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Blown away by the improvements
on June 15, 2022
Posted by: ThatGuyYouKnow
from Spokane, WA
[This review was collected as part of a promotion.] So I have a pair of the JBL Live Pro + headphones. They have been my everyday earbuds since I got them and I was super happy with them minus a couple exceptions. When I saw the Live Pro 2, I knew I had to get a pair and try them out. I wanted to see what was changed. I loved the sound of the Pro + but the Pro 2 sound even better. Now switching between the two, I can hear much better mids and highs than the Pro+. Even the bass is better on the Pro2, which I honestly didn't expect since the Pro+ had very good bass. I was also pleasantly surprised how much better they fit in my ears. The Pro+ were fine and I didn't have any fit issues at all but the Pro2 seem to just stick in my ears. When I shake my head they don't move at all.
Another improvement that I noticed and really love is when using a gesture to switch between Active Noise Canceling, Ambient Aware, and TalkThru. The Pro+ would just beep and you would have to know which one you switched to. While this isn't a huge issue it made it sometimes difficult to tell. Now with the Pro2 you get voice feedback after switching between the different settings. The voice prompts can all be changed in the app to a handful of different languages or just off if you don't want it. The gestures also were slightly updated, where now I can have my favorite assistant as a hold and still be able to skip, play/pause songs. This wasn't possible with the Pro+ as using an assistant used up all the gestures on the ear bud for the assistant.
The JBL app also got a nice visual upgrade for these earbuds and some new features. There is now a VoiceAware slider so you can adjust the amount of your voice you hear on phone calls. There is also more settings to customize the ANC which is nice.
The only thing I was hesitant on was the color. I usually get black but this time I got the blue. I'm happy I did, they look really sharp.
Overall, I'm really happy with these. They fit great, have awesome sound and have an even longer battery life. I can finally use them for a full day of work. I tend to listen to music or I'm always in some meeting or call for work. So I tend to have these in for close to 8 hours on a work day. It's nice not having to charge them during my lunch break in order for them to last the rest of the day.
I can't recommend these enough, Great Product.
Another improvement that I noticed and really love is when using a gesture to switch between Active Noise Canceling, Ambient Aware, and TalkThru. The Pro+ would just beep and you would have to know which one you switched to. While this isn't a huge issue it made it sometimes difficult to tell. Now with the Pro2 you get voice feedback after switching between the different settings. The voice prompts can all be changed in the app to a handful of different languages or just off if you don't want it. The gestures also were slightly updated, where now I can have my favorite assistant as a hold and still be able to skip, play/pause songs. This wasn't possible with the Pro+ as using an assistant used up all the gestures on the ear bud for the assistant.
The JBL app also got a nice visual upgrade for these earbuds and some new features. There is now a VoiceAware slider so you can adjust the amount of your voice you hear on phone calls. There is also more settings to customize the ANC which is nice.
The only thing I was hesitant on was the color. I usually get black but this time I got the blue. I'm happy I did, they look really sharp.
Overall, I'm really happy with these. They fit great, have awesome sound and have an even longer battery life. I can finally use them for a full day of work. I tend to listen to music or I'm always in some meeting or call for work. So I tend to have these in for close to 8 hours on a work day. It's nice not having to charge them during my lunch break in order for them to last the rest of the day.
I can't recommend these enough, Great Product.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Outstanding All Around Product!
on June 14, 2022
Posted by: TDTechOfficial
from Parrish, FL
[This review was collected as part of a promotion.] Strait out of the box, the setup is very strait forward and easy. Downloading the app to adjust settings with ease and creating a custom equalizer to achieve a perfect sound is super easy to do. The JBL Live Pro 2 provide a great, clean and crisp sound. The signature JBL sound is very alive with these earbuds. The sound signature of these earbuds is very enjoyable. Good low notes with crisp highs and prominent mids.
Packaging is organized and give a great presentation.
Packaging is organized and give a great presentation.
Overall these are one of the best sounding and most portable high quality earbuds out there. I highly recommend these.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great Buds, Lots of Features, Subpar Mic
on June 10, 2022
Posted by: prjio307
from Atlanta, GA
[This review was collected as part of a promotion.] These headphones are wonderful if you are someone looking for high quality sound for music and movies/videos. For content consumption, these are some of the best sounding earbuds in this price point, and they honestly punch above their price point in terms of sound quality.
However, if you are someone looking for great call quality for business calls, these are not it. That’s not to say that the mic is terrible, because it’s not. It’s just not up to par when it comes to blocking our background noise.
Sound quality: excellent, 5/5 in my opinion here. Highly customizable with EQ and app features. You can really fine tune the EQ across a wide range of frequencies.
Comfort: again, excellent, 5/5. These are the most comfortable earbuds that I’ve worn in a long time. I forget they are in!
Noise cancellation: very good, 4/5. Excellent noise cancellation for this price point, but it’s not the best of the best. The noise cancellation is also customizable via the app and tunes itself to your surroundings and your ear shape. Cool stuff! I found that this did make a difference once I did this in the app.
Ambient mode: excellent, 5/5. Conversations sound natural, like you’re not wearing anything. This is also customizable in the app as far as how much ambient sound you want to let in. Good stuff.
Style: subjective. The buds speak for themselves but I find them to be very stylish! The color options are awesome and the blue color is stunning.
Charging case & Battery life: this little case is awesome. 5/5 It packs 30 total hours of charge and charges FAST. Both the earbuds and the case charge very fast and last a LONG time. Much longer than other earbuds I have used. I can get through a whole workday just fine, with room to breathe. 5/5 for battery life.
Features: oh boy - 5/5 for sure. Extensive EQ options, a video mode for lip syncing (not an issue for me, even in audio mode, but it’s nice to have!), talk through, customizable ambient mode, noise cancellation tuning, the list just goes on. These are very feature rich and customizable.
Connectivity: excellent 5/5. These paired up quickly and reconnect INSTANTLY when taking them out of the case. You can also use either earbuds independently of the other.
The app: 5/5, very easy to use! Straightforward and easy to jump in and start tweaking to your liking.
Call quality: here’s where we run into some not so great. 2/5 here in my opinion. To be fair, folks I tested calls with told me they could hear me loudly, however I sounded a bit muffled and they could hear EVERYTHING in the background. They said it sounded like I was on speakerphone and they could hear all of my surroundings. In a quiet environment, it was fine, but in even a lightly noisy environment, these did not perform well. These are fine for calls when you are in a pinch, but I wouldn’t buy them for this purpose.
Overall, these are an awesome set of earbuds. I’m very happy to see how far we have come in terms of truly wireless earbuds. The future is bright and I would recommend these buds to anyone looking for excellent sound quality, great noise cancellation, comfort, style, and features!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Live Pro 2
on June 10, 2022
Posted by: I love music
from New York city
[This review was collected as part of a promotion.] Jbl is on top of their game when it come to earbuds, but they did a great job with this one .The JBL Live Pro 2 are feature pack with all of the high end up to date technology packed into this little earbud they have wireless charging also adaptive noise canceling. They connect pretty fast ,as soon as I took them out of the case they popped up on my phone . Then I downloaded the JBL headphones app which you would need to get the best from these earbuds. They have decent sound,I just wish sometime the volume would go a little higher , but I guess that’s good to save my hearing.You can also use one earbud at a time the left and right earbud work independently, you can also connect to multiple devices.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Top quality earbuds
on June 13, 2022
Posted by: Drbll
from Two Rivers, Wisconsin
[This review was collected as part of a promotion.] Not sure how they did it, but these are the nicest earbuds I have had. Of course the JBL sound is amazing, that is a given. The ease of use and the app make these my favorites. Using the check my fit feature, I changed the rubbers to the large size and they fit securely and sound great with a good seal. The black chrome accents look good and match my car nicely. The case is smaller than most, which I hope I don't loose it, but the app has a finder feature.
I would recommend this to a friend!
Written by a customer while visiting jbl.com