Customer reviews from jbl.com
JBL - Vibe Beam True Wireless Headphones - Mint
Average customer rating
3.5
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
41
4 Stars
21
3 Stars
19
2 Stars
8
1 Star
19
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Vibe Beam True Wireless Headphones - Mint
Customer Rating
1
The earbuds work, but app doesn’t
on September 21, 2025
Posted by: Zhibishii
from Canada
Fix the app vibe beam earbuds will not be recognized by the app! I tried every possible way to remedy this! Why have an app that can’t even recognize its own products! Major fail? I will not be buying your products again and not recommend your company!
Response from jbl.comBy Customer Support, September 22, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue, and do the following in order. First, go into the app and clear the Cache, then uninstall the app from your device. Next, forget or unpair the JBL Vibe Beam from the Bluetooth list on your device, then reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone). Third, reset the earbuds. After that, pair them to your device. Play some music to ensure a good Bluetooth connection. Lastly, download and install the app, open the app, and allow all permissions (the app will not function without permissions). When the app opens, it should find your speaker and function properly. Please know that we can not guarantee the use of our app when using Beta versions of Operating Systems. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
easily droppable
on July 3, 2023
Posted by: Xx420ThugGangsterxX
I drop these, every time I take them out and put them inside the case. you have to be so careful not to drop these and look like a mess in public. I urge the team to look into this problem because it's pretty ridiculous this made it to the final product. Please note, I have skinny fingers and it's usually easy to handle smaller sized objects like my old air pods.
it doesn't deserve a 1 star, great quality, great sound, but doesn't work in the apple ecosystem. i would give them a solid 3.5 if it weren't for the ergonomics. I gave a 1 star hoping other impatient people reading reviews would read mine. I'm disappointed that they're so annoying and slippery to handle/remove from their case.
By Customer Support, July 4, 2023
Thank you for sharing your thoughts with us. We appreciate your feedback and value your input. As a company, we are dedicated to consistently improving our product and providing an exceptional user experience. Your comments will be taken into careful consideration as we continue to enhance our offerings.
Written by a customer while visiting jbl.com
Customer Rating
2
Can't Bluetooth to two devices at once.
on April 3, 2023
Posted by: Mat The W
from Flagstaff
A solid set of earphones. with some good customization. however, It doesn't seem to be able to support 2 devices at once. which is a big drawback for me, I love to connect with my partner's phone or laptop and be able to play music on either and not have to repair or switch earphones
By Customer Support, April 3, 2023
Thank you for your feedback on our JBL Vibe Beam. You may want to check our JBL Live Free 2 TWS as this has the Multi-Point Connection feature where you can quickly switch your headphone input from one Bluetooth device to another.
Written by a customer while visiting jbl.com
Customer Rating
4
Too good of a price
on August 19, 2024
Posted by: GyatDestroyer
from Sofia
It was sold out :(
Though it did look really cool on the picture
Though it did look really cool on the picture
Written by a customer while visiting jbl.com
Customer Rating
5
^5
on December 22, 2023
Posted by: Jobob
from Tennessee
This customer did not provide a text review.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on December 9, 2024
Posted by: sim_j36
Easily one of the worst pair of earbuds I've ever owned. I got them less than a year ago and it has been non-stop issues with them.
First: I couldn't get the gel tip off to put one of the other sizes on so I just got used to the discomfort.
Second: The sound kept getting quieter and quieter. Now, I have to turn them all the way up just to hear my music at all.
Third: The charging on the case is spotty at best. The earbuds will be in the case and disconnected from the case charger. This will have my phone disconnect from my car bluetooth or automatically connect to the earbuds when I'm trying to listen to music out loud. When I try to reconnect my phone to whatever device I was listening to, the earbuds will just override that again when they disconnect from the charger. This makes me have to go into my phone's settings just to unpair the earbuds from my phone for a couple of hours. Additionally, due to the spotty charging, they're rarely fully charged and I have to blow in the charging hole every five minutes to get them to connect to the charger for any period of time. They're never immediately available when I would like to use them.
Second: The sound kept getting quieter and quieter. Now, I have to turn them all the way up just to hear my music at all.
Third: The charging on the case is spotty at best. The earbuds will be in the case and disconnected from the case charger. This will have my phone disconnect from my car bluetooth or automatically connect to the earbuds when I'm trying to listen to music out loud. When I try to reconnect my phone to whatever device I was listening to, the earbuds will just override that again when they disconnect from the charger. This makes me have to go into my phone's settings just to unpair the earbuds from my phone for a couple of hours. Additionally, due to the spotty charging, they're rarely fully charged and I have to blow in the charging hole every five minutes to get them to connect to the charger for any period of time. They're never immediately available when I would like to use them.
I really never leave bad reviews and have loved all other JBL products I've ever owned, but dealing with these issues over the past 11 months finally got to me.
Response from jbl.comBy Customer Support, December 11, 2024
Thanks for your feedback. We're here to help with your JBL Vibe Beam. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back in the case. To remove the ear tips, please try twisting it. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Highly recommends!
on August 14, 2025
Posted by: PoopyPants420
Best headphones I’ve came across. Broke my first pair after 2 and a half years. I pop them in at 7AM when i hit the road and I don’t take them off till about 5-6ish when I’m off. Only have to charge them once a day. I highly recommend. 10/10
Written by a customer while visiting jbl.com
Customer Rating
5
Love these earbuds!
on February 2, 2023
Posted by: Chucklez
from Chandler, AZ
[This review was collected as part of a promotion.] Easiest set up ever! Sound is awesome and very clear. Love that app you can download customize the experience. My wife uses these all the time for phone calls and the battery lasts forever. Would highly recommend
I would recommend this to a friend!
Written by a customer while visiting jbl.com