Customer reviews from jbl.com
JBL - Vibe Beam True Wireless Headphones - Mint
Average customer rating
3.5
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
41
4 Stars
20
3 Stars
19
2 Stars
8
1 Star
19
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Vibe Beam True Wireless Headphones - Mint
Customer Rating
4
Really good sound and base with a perfect fit
on February 9, 2023
Posted by: alarmatwork
from Estonia
[This review was collected as part of a promotion.] These are really good sounding little sound makers aka earbuds. They deliver clear highs and very good base sound as promised. And they sit very naturally and conformably in the ear. Even for me who has trouble with normal earbuds constantly falling out from the ear they fit really tightly. Only time they tend to fall of from the ear if you have to crouch to pick up something from the floor. Also they are not meant for sleeping, they are comfortable while putting your head on the pillow, but they tend to fall off from your ear easily.
I would use them while doing everyday tasks, office environment and maybe even with jogging, but not for any too active sport or activity.
I would use them while doing everyday tasks, office environment and maybe even with jogging, but not for any too active sport or activity.
Connecting to the phone went smoothly. If I could add one more thing for them, it would be NFC connecting, although for this price level is ok not to have this feature.
Build quality is solid.
Build quality is solid.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Groovy
on February 8, 2023
Posted by: Twigs
from North Carolina Coast
[This review was collected as part of a promotion.] I let these break in for a few days to let them grow into their full potential. Not sure what the actual battery life was, but during the break in period they only needed recharging once. Connection to my phone was instantaneous every time I pulled these gems out of the case. Same goes with the tap commands flawless and without any hint of hesitation. Comfort was O K and never found a fit that was comfortable over along period of time. Sound clarity was there without the bass overpowering the vocals. To summarize, I found that the price point commensurates with the sound quality. The packaging, charging simplicity, connection ease, tap commands, etc, brings super convenience with some caveats
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
A great well designed set of earbuds
on February 3, 2023
Posted by: Jwill_n
from Friendship, Arkansas
[This review was collected as part of a promotion.] Great design with a lot of features and outstanding sound quality. You can customize the sound in the app and get even more bass or more treble whatever you prefer and they have different modes like pass through and transparency mode. The design is super sleek with a premium feeling build quality, they also feature touch controls on the front of each bud to control playback and the voice prompts that play is a nice clear voice unlike other products I’ve used. Out of the box you get different size ear tips, a usb c charging cable, and your paperwork. When it comes to the case it’s a nice matte finish that feels very solid and is a good size for pockets the magnets on the case are strong and provide a satisfying closure and the lid doesn’t wobble it feels solid also. On the front of the case it features a clear led battery indicator that is nice and easy to see.
Overall if you want a great pair of true wireless earbuds I highly recommended you give these a try they don’t disappoint.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Meh
on January 10, 2024
Posted by: SlothTech
from Oklahoma City, OK
These headphones would be 5 ⭐ but they have 2 major issues, one is that radio waves from certain FM stations cause breaks in the connection, and 2 after a few months they stop making a solid connection. As far as the audio quality it's on par for the price range but the major bonus you get is the durability of the earbuds, I had a set where one of the earbuds fell into a deep fryer vat and after drying it continued to work for months. Unfortunately untill JBL is able to fix the connection issues I do not believe I will be buying any more.
Response from jbl.comBy Customer Support, Customer Support, January 12, 2024
We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue. First, make sure there is a clear line of sight between devices to avoid interference. Shut down unused Bluetooth devices that could cause interference. Avoid concrete/brick walls that interrupt the signal. Open spaces like parks can also cause issues with Bluetooth signals. Last is the reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than five seconds. If the issue remains, you may contact our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
3
Comfy but no bass
on October 13, 2023
Posted by: RicEvans
Zero bass response. Very comfortable. I like the app interface. But performance lacks.
By Customer Support, October 13, 2023
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the sound quality of our JBL Vibe Beam didn't meet your expectations. We recommend downloading the JBL Headphones App and customizing the EQ settings of the earbuds to your preference. Our goal is to constantly improve, and we will share your feedback with the appropriate team. If you have any additional questions or concerns, please don't hesitate to reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Not What I Expected
on March 8, 2024
Posted by: dopeydog
from Austin, Texas
Not thrilled with these earbuds. The sound quality is very tinny, and they have zero bass response. Not really as advertised. If you are looking fora rich sound with good bass, these are not the ones to buy.
Response from jbl.comBy Customer Support, Customer Support, March 8, 2024
Thanks for your feedback. We are here to help with your JBL Vibe Beam. This instance is sometimes caused by the quality of your source, depending on what you are listening to. You may also check the music player app to see if Equalizer is engaged. If engaged, turn off the Equalizer. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking. You can also try to use our JBL Headphones App to navigate or put the earbuds in your desired mode. If the issue persists, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
The earbuds work, but app doesn’t
on September 21, 2025
Posted by: Zhibishii
from Canada
Fix the app vibe beam earbuds will not be recognized by the app! I tried every possible way to remedy this! Why have an app that can’t even recognize its own products! Major fail? I will not be buying your products again and not recommend your company!
Response from jbl.comBy Customer Support, September 22, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue, and do the following in order. First, go into the app and clear the Cache, then uninstall the app from your device. Next, forget or unpair the JBL Vibe Beam from the Bluetooth list on your device, then reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone). Third, reset the earbuds. After that, pair them to your device. Play some music to ensure a good Bluetooth connection. Lastly, download and install the app, open the app, and allow all permissions (the app will not function without permissions). When the app opens, it should find your speaker and function properly. Please know that we can not guarantee the use of our app when using Beta versions of Operating Systems. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Won’t stay in my ears
on October 23, 2025
Posted by: Sparky756
Won’t stay in my ears at all! Just pop out. Wasted money
Response from jbl.comBy Customer Support, October 24, 2025
We appreciate you letting us know about the issue you're experiencing with your JBL Vibe Beam. To improve the fit, we recommend trying different sized ear tips. When inserting the earbuds, a slight downward angle and gentle twisting motion can help them conform to the shape of your ear canal. If you still have concerns, please don't hesitate to contact our customer support team: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com