Customer reviews from jbl.com
JBL - Vibe Beam True Wireless Headphones - Mint
Average customer rating
3.5
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
41
4 Stars
20
3 Stars
19
2 Stars
8
1 Star
19
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Vibe Beam True Wireless Headphones - Mint
Customer Rating
1
Left Ear Dead
on July 5, 2025
Posted by: mrmerci
I have had these for a few months and though sound quality is okay the left earbud is dead and will not charge. Rather dissapointed on the quality but you get what you pay for. Do yourself a favor and spend a little more money on a higher quality pair of buds.
Response from jbl.comBy Customer Support, July 5, 2025
Thank you for bringing this to our attention. Please make sure to clean the contact points of your earbuds and the charging case. Usually, any charging issues with the earbuds will be resolved after cleaning. If you are still having the same issue, please contact us directly for further assistance. https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
1
Waste of money
on August 20, 2025
Posted by: EarWorm
from Nashville, TN
I bought these less than a month ago. The sound quality is TERRIBLE and trying to adjust the EQ or use any of the preset EQs within the app didn't help improve my experience. I spent several hours trying to fine tune the EQ while listening to podcasts, music, videos. I could only find a barely decent setting. Not worth the money for the trouble. Why not just sell product that has good EQ out of the box? Anyway, it gets one star because they play audio. They just do that poorly.
Response from jbl.comBy Customer Support, August 21, 2025
Thank you for your feedback. To isolate the issue with your JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit securely into the shapre of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
I hate this warranty replacement
on September 12, 2025
Posted by: durbs
got these as a replacement warranty. They have so many unnecessary features, like the audio switch with it really freaking annoying. the right side doesnt alway charge. they dont always find each other when they connect.
They took the tune235 platform which was incredible and completely trashed it.
They took the tune235 platform which was incredible and completely trashed it.
Response from jbl.comBy Customer Support, September 12, 2025
Thanks for your feedback. We recommend cleaning the contact pins on both the case and earbuds with a cotton swab dipped in alcohol. Please ensure the pins are completely dry before placing the earbuds back in the case and using them. If you need further assistance, please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Really good
on October 25, 2025
Posted by: Ben2
Really good audio and the battery is phenomenal. I use this for everything. It also manages to survive the washer, falling in a cup of water, and the sink two times. The person that says “the battery is low” is incredibly loud though.
Written by a customer while visiting jbl.com
Customer Rating
1
No way to find if they're in case and you place
on November 18, 2025
Posted by: Joel666
It's great if I don't have them in the case and I need to locate them and they're hooked up directly to my phone then I can find them but if they are not I am screwed like right now I have the right headphone but I don't know where the case or the left one is
Response from jbl.comBy Customer Support, November 18, 2025
We appreciate your feedback. We understand that you're having trouble finding the left earbud and the charging case. We want to let you know that the JBL Headphones app can help locate the left earbud, as long as it has enough battery charge. However, please note that the app does not have a feature to locate the charging case itself. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Poor fit
on November 20, 2025
Posted by: Roy Bateman
Would NOT stay in my ears, even when I was simply sitting in a chair and trying to talk on the phone; tried the various sizes but non fit snuggly!!!
Response from jbl.comBy Customer Support, November 21, 2025
We appreciate the feedback. To achieve the best seal and secure fit with your JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Great for on-the-go listening!
on February 23, 2023
Posted by: rlmoyer
from Chicago, IL
[This review was collected as part of a promotion.] Regarding sound and usability, these headphones are perfect for the casual listener; they’re a great value for the quality they supply. They have an even balance and a moderate soundstage. While they lack the really deep bass of higher-tier earbuds, I think that only improves their usability as on-the-go and background music headphones. Listening through these doesn’t feel obtrusive like other earbuds I’ve used, both in sound and the actual feel of them in your ear. The touch controls are responsive, but not overly so and I didn’t have issues accidentally pressing them. They also have a pretty solid noise-canceling effect (ear tips impact this heavily), so overall these are great on-the-go headphones!
And the look and feel? I find it to be quite nice. I love the matte black look and while the build is very plastic, they look classy. The shape of the case, being wider rather than taller, I find to be a benefit.
I would like to mention the way they sit in the case, which is a bit strange. It can be a bit cumbersome, especially if you have thicker fingers. I’m able to easily remove them from the case, but my boyfriend had a bit of trouble. Also, when you pull them out, they are facing backwards, so to put them in your ear you either have to finagle them around or use both hands to really get one out of the case and in your ear. The ear tips run a bit large on these, as well, so they had a tendency to slowly push back out of my ears as I wore them and moved around, even while using the smallest rubber tip. I have little ear canals and this happens with all ear buds I’ve tried with the rubber tips, but my boyfriend had the same issue. Will that stop me from using them? Definitely not!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Fitting
on February 8, 2023
Posted by: SandyD
from Virginia
[This review was collected as part of a promotion.] These fit nicely and comfortably in the ear. I wear them about an hour every morning at the gym. The sound quality is awesome as with all my JBL products. The bass is just right and treble is spot on! The only thing I dislike is getting them out of case, it’s a bit cumbersome. Comes with 3 size ear pieces. The case is sleek In design and fit comfortably in pocket. The buds stay in place the whole time without discomfort. After about 6 hrs of use battery life is still good. Very easy to connect to phone and touch button on side of ear bud is easy to use and understand. Would highly recommend. Great noise cancellation as well. Love Em!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com