Customer reviews from jbl.com
JBL - Vibe Beam True Wireless Headphones - Mint
Average customer rating
3.5
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
41
4 Stars
20
3 Stars
19
2 Stars
8
1 Star
19
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Vibe Beam True Wireless Headphones - Mint
Customer Rating
3
Not small enough
on April 15, 2025
Posted by: Vailskibum7
I have small ears and it keeps falling out! I put the smallest ear cap on! I wish they would’ve worked out!
Response from jbl.comBy Customer Support, April 17, 2025
Thank you for your feedback about our JBL Vibe Beam. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need further assistance, please contact our customer support directly: https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
3
Better fit needed
on April 17, 2025
Posted by: SL9876
I have had these ear pods for about a week. Per previous reviews they are difficult to remove from the charging case and they are very loose in the ear. I have used all three earbuds provided and all three still very easily slip out of my ears. I would never use these while being out of my home, as I am certain I would lose them! The sound is great and since I intended to only use them while at home, I am pleased with the sound quality.
Written by a customer while visiting jbl.com
Customer Rating
1
Bad features
on April 28, 2025
Posted by: JBLIto
It's expensive and the base is awful. It looks fancy but it isn't.
Written by a customer while visiting jbl.com
Customer Rating
3
Meh
on May 4, 2025
Posted by: pastrydrew
I bought this a couple weeks ago and I'm not really sure if it's living up to the hype of earbud headphones. The sound is ok, sometimes sounds like a tin can and they fall out all the time. At this point, it seems as well that the battery runs through quickly. I work a six hour shift per se and the battery is down to about 30%. Charged daily. I own the JBL Charge 5 portable speaker and LOVE IT! But I need headphones at work.
Response from jbl.comBy Customer Support, May 5, 2025
Thanks for your feedback. For your JBL Vibe Beam to give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. It is best to try this with all of the provided eartip sizes until you find the one that accomplishes this most easily. As for the battery issue. It is possible that it is losing its capacity. However, it is also possible that the battery is working correctly but depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product, very happy...
on May 15, 2025
Posted by: Mr j raygoza
I use them daily, very impressed with the quality.. sound is great, charging time is excellent would recommend!
Written by a customer while visiting jbl.com
Customer Rating
3
Too large for people with small ears
on May 30, 2025
Posted by: Debbiedoo02
The ear buds work great and pairing was easy. I did have to return them because they were too big for my small ears and would fall out. They did have spare tips that were supposed to be in different sizes but we're not.
Written by a customer while visiting jbl.com
Customer Rating
3
So so sound
on May 30, 2025
Posted by: JBL Vibes
They are ok sounds not that clean wouldn’t be a rebuy in the future
Response from jbl.comBy Customer Support, May 31, 2025
Thank for your feedback. Our JBL Vibe Beam comes with 3 sizes of sealing eartips. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit.
Written by a customer while visiting jbl.com
Customer Rating
2
Volume
on June 5, 2025
Posted by: Jmoz
Sound clear but not loud at all, even with the app.
Response from jbl.comBy Customer Support, June 5, 2025
Thanks for your feedback regarding our JBL Vibe Beam. To enjoy the best audio experience, you can use our JBL Fit Checker tools with the "check my best fit" option to see if it helps. If you need more assistance, please reach out to us.
Written by a customer while visiting jbl.com