Customer reviews from jbl.com
JBL - Vibe Beam True Wireless Headphones - Mint
Average customer rating
3.5
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
43
4 Stars
21
3 Stars
20
2 Stars
8
1 Star
20
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Vibe Beam True Wireless Headphones - Mint
Customer Rating
3
on July 1, 2024
Posted by: WcG93
The battery life is awesome the sound quality I'm also happy with but the Bluetooth don't reach very far I put my phone down on a wood pile and by the time I get to the other side to split only 30 feet away they cut out.
Response from jbl.comBy Customer Support, July 1, 2024
Thank you for taking the time to share your feedback about your experience with our JBL Vibe Beam. We're glad to hear that you're impressed with its battery life and sound quality. We also understand that you’re experiencing a connection issue with the unit. Bluetooth connectivity can be influenced by various factors, including obstacles and interference. Try to keep your phone in a higher location or closer to your line of sight while using the headphones. The earbud's Bluetooth range can go up to 10 meters. If you need more help, please contact us so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Buy
on July 6, 2024
Posted by: Sportyget24
Great Buy!!
The sound is nice for the money. I didn’t purchase the noise canceling ear phones but you may want to consider them for outside use.
Written by a customer while visiting jbl.com
Customer Rating
5
Buds
on July 10, 2024
Posted by: fine
I like the ear buds the sound is great.and are easy to use
Written by a customer while visiting jbl.com
Customer Rating
2
Do not buy
on July 10, 2024
Posted by: Will c
Gott them July 10 2024 and the left earbud does not play music even factory reset them and the left one still didn’t work if anyone can fix this let me know
Response from jbl.comBy Customer Support, July 12, 2024
Thanks for your inquiry. Both earbuds of our JBL Vibe Beam should automatically turn On once it's outside the charging case. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. Also, please make sure that the left/right balance control is set to default (centered). Check the balance control on your source device by going to the "Accessibility" settings, on your music player app. This is commonly found in the playback or EQ settings, and on our JBL Headphone App. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Good solid product
on August 7, 2024
Posted by: BZ1958
Bought my wife a pair of these ear buds after I purchased a set for myself. We both like them very much!
Written by a customer while visiting jbl.com
Customer Rating
3
Great Bass
on September 18, 2024
Posted by: AlleyAl
from South Carolina
It was great purchase. But it doesn’t fit my ears. Keep falling out. My ears are smaller for the fit! Great for somebody the medium or Large ears!
Response from jbl.comBy Customer Support, September 18, 2024
Thank you for your feedback. Our JBL Vibe Beam comes with S/M/L ear tips. Make sure to try all the available sizes that best fit your ears. You can try the "Check My Best Fit" banner in JBL Headphones App to walk you through getting the best fit and will let you know when you've accomplished it. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
They are great but......
on February 10, 2025
Posted by: TMFC
The sound is just fine, the look and feel is great. I find them very comfortable to use for extended periods of time. The only issue I have with the design is removing the buds from the case. They are extremely annoying to remove.
Written by a customer while visiting jbl.com
Customer Rating
3
Sounds great! Fits poorly
on February 25, 2025
Posted by: MickOK87
I wish these fit better. I've tried all the different fit adapters and the left ear keeps popping out. They sound great but with the left ear continuing to pop out the days coming where it will drop into a place I can't get them out of. An ear hook adapter would be handy.
Response from jbl.comBy Customer Support, February 28, 2025
Thanks for sending us your feedback. When wearing the headphones, you will need to gently twist the earbuds for a secure fit while wearing them. If you're looking for headphones with an ear hook design, you can check our JBL Endurance Peak 3.
Written by a customer while visiting jbl.com