Customer reviews from jbl.com
JBL - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Pink
Average customer rating
3.9
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
36
4 Stars
15
3 Stars
13
2 Stars
9
1 Star
3
93%of customers recommend this product.
(
26 out of
28)
Customer Reviews for JBL - Vibe Beam 2 Noise Cancelling Earbuds - 2025 - Pink
Customer Rating
3
Not loud enough
on September 3, 2025
Posted by: Anonymous
from Milwaukee, WI
When I first started using the Vibe Beam 2 ear buds I thought something was wrong because they were so quiet. I made adjustments in the app and it got a bit louder but still not sufficient. I then tried the other size ear pieces and that helped, but I’m still disappointed at the overall volume. Even with the noise canceling turned on they just don’t get loud enough.
Response from jbl.comBy Customer Support, September 5, 2025
We appreciate your feedback on our JBL Vibe Beam 2 TWS. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. Also, please check if the balance control of your source device's sound settings is set to default (centered). We also recommend cleaning the earbuds with a cotton swab of alcohol. This will help remove dust or dirt that is blocking the ear tip causing low volume output. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Survived a Bus
on October 13, 2025
Posted by: pastelhoodie
from New York, NY
I bought this for my boyfriend and he is very clumsy. So when he opened the box, the case flew out into the new york busy street. A bus went on top of the case and the whole force of a bus ran over the case... and it still works. My boyfriend has been using it for three weeks and nothing is wrong with it. The build quality is so good.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound quality, poor features.
on January 29, 2026
Posted by: FBSA781
from Missouri
Bought these to replace the tws 200 and I’m not happy with them. For two reasons. When they connect there is a constant white noise in the background that is very distracting. Second the touch feature is very poor and I have to hit it several times to answer calls, stop music, or hang up. The sound quality for music is way better but the two drawbacks make it less desirable.
Response from jbl.comBy Customer Support, January 29, 2026
Thanks for your feedback. We understand that our JBL Vibe Beam 2 did not meet your expectations. For the white noise in the background and if you are using an Equalizer (EQ) , please try turning the EQ off. If you are still experiencing the same issue, you may try to connect the earbuds to a different source device. If the issue does not resolve after those steps, please try a reset by tapping the left or right earbud twice and holding the button on the third tap for more than 5 seconds with both earbuds on, and not charging. If the issue persists, please contact us directly for further assistance here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Great Features at a great price
on February 12, 2026
Posted by: Rick1220
These Earbuds are awesome I can’t believe all the great features including noise cancellation at an affordable price I would recommend them to anyone
Written by a customer while visiting jbl.com
Customer Rating
3
JBL Vibe Beam 2
on February 18, 2026
Posted by: Mariella00
from Finland
Sain nämä joululahjaksi ja ne ovat olleet käytössä noin 3 kuukautta.
Äänenlaatu on ollut hyvä, ne ovat helppokäyttöiset ja pysyvät hyvin korvissa, jos ei hikoile paljon. Plussaa myös siitä, että värejä on useita tarjolla.
Yksi kuuloke on kuitenkin tippunut pari kertaa, ja sen jälkeen se on alkanut katkaista ääntä. Joudun yhdistämään sen uudelleen useita kertoja. Välillä toimii, välillä ei ollenkaan.
Vika saattaa johtua pudotuksesta, mutta silti harmittaa, että pudotus vaikutti näin paljon toimintaan.
Äänenlaatu on ollut hyvä, ne ovat helppokäyttöiset ja pysyvät hyvin korvissa, jos ei hikoile paljon. Plussaa myös siitä, että värejä on useita tarjolla.
Yksi kuuloke on kuitenkin tippunut pari kertaa, ja sen jälkeen se on alkanut katkaista ääntä. Joudun yhdistämään sen uudelleen useita kertoja. Välillä toimii, välillä ei ollenkaan.
Vika saattaa johtua pudotuksesta, mutta silti harmittaa, että pudotus vaikutti näin paljon toimintaan.
Written by a customer while visiting jbl.com
Customer Rating
5
Big sound in a small package
on February 3, 2025
Posted by: Nofd27602760
from Elyria, Oh
[This review was collected as part of a promotion.] Just got to try my new JBL Vibe Beam 2 earbuds and I can say I definitely will use these more on my adventures. They are everything you’d expect and trust from JBL. JBL Vibe Beam 2 are comfortable for me to wear and were easy to setup. Sound quality is good for everyday use to listen to music and make calls. I like the ease of using the JBL app to control sounds and customize earbuds to your liking. I can’t wait to use on my upcoming air travel to see how they work in air with noise cancelling. They have great run time and charge quicker for ease of use on the go. JBL Vibe Beam 2 Will be my go to earbuds from now on.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great buds with extended play
on February 24, 2025
Posted by: Actionjackson
from Salt Lake City, Utah
[This review was collected as part of a promotion.] The biggest positive I noticed immediately is the extended battery life compared to other ear buds. In my case they lasted 3-4 hours longer and the case also charged them multiple times. Great sound quality, I think the noise cancelling was not quite as great as some others I have tried.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
on October 13, 2025
Posted by: Not happy with purchase
Used once on flight, worked great. Ready to use second time and left speaker no longer working. Tried to unpair and repair without success. Not very happy.... feeling like I have waisted money
Response from jbl.comBy Customer Support, October 13, 2025
Thanks for your feedback. If the left earbud has no light, please try cleaning the contact pins with a cotton swab and alcohol to ensure proper charging. If the left earbud is blinking blue, please reset them by tapping either earbud three times, holding the third tap for 5 seconds until the earbuds turn off. For further assistance, please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com