Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
48
4 Stars
15
3 Stars
6
2 Stars
7
1 Star
6
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
5
Good bass sound my setting is club music
on April 15, 2025
Posted by: Gracie Mae Mae
from Wilmington Delaware
I bought these a few weeks ago, very pleased, good sound, good bass and comfortable. I didn't but total noise cancelling. I also bought a hard case for them both in Blue 💙 great sale and I couldn't be more happy with my purchase
Written by a customer while visiting jbl.com
Customer Rating
1
on January 31, 2025
Posted by: Triage
Won't turn on from brand new from the box. Garbage
Response from jbl.comBy Customer Support, February 2, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune 720BT. First, while the unit is not plugged into a power source, power cycle by pressing and holding the power button for 30 seconds to see if the unit will unlock. Next, if the unit does not have a charge, try charging it for 2 hours. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Headphones
on January 15, 2025
Posted by: Martman
Very comfortable and excellent sound. The bass is great! I've had JBL products for decades and they've never let me down.
Written by a customer while visiting jbl.com
Customer Rating
2
Sound Quality diminishing
on January 5, 2025
Posted by: Yankho
from Lilongwe, MW
The sound quality has significantly reduced after doing a software upgrade on the JBL app. They no longer sound as loud and clear as before
Response from jbl.comBy Customer Support, January 7, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 720BT. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
4
Good Sound Quality, Good Value
on December 15, 2024
Posted by: CPH70
from Greensboro, NC
I've been using the Tune 720BT headphones for a little over a month. The sound quality you get for the price of this model is quite good. Battery life is fantastic, and charging time is great as well. There's a one star deduction for so-so long term comfort and disappointing volume level. After a few hours of use, I have to adjust the position of the headphones every few minutes. Also, the volume isn't quite loud enough for my liking. Overall, these are good headphones for the money.
Written by a customer while visiting jbl.com
Customer Rating
3
Great over the ears
on November 19, 2024
Posted by: Anonymous
from Javkson Wyoming
Sounds good. Volume sucks, isn't loud. Caps off. These style headphones were better when the volume was separate from the phone or tv, could use about 5 more notches for high volume.. great over the ears part but I can still hear my tv with volume maxed
Response from jbl.comBy Customer Support, November 20, 2024
Thanks for your feedback. We're committed to providing the best possible audio experience for our customers. We'll share your feedback with our product development team. Source devices (e.g. phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. You may try to use an equalizer on your music application to adjust the volume to your preference. Download the free JBL Headphones app, and customize your sound through the EQ. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
game-changer
on September 13, 2024
Posted by: ArtSteve
When the phone jack for my over-priced headphones broke off inside my laptop at a crucial point in composing music, and the agjustable head strap on the cheap headphone with USB cord broke soon after purchase, I decided bluetooth would be the way to go.
I quickly found my JBL TUNE 720BT at a good price point. I should have Should have done this first. Thet are on my head sometimes literally all day. No cords to break, fast battery charge which has a long life seamless trustworthy performance. I'm free of sound issues on any of the platforms i am using.
I quickly found my JBL TUNE 720BT at a good price point. I should have Should have done this first. Thet are on my head sometimes literally all day. No cords to break, fast battery charge which has a long life seamless trustworthy performance. I'm free of sound issues on any of the platforms i am using.
Written by a customer while visiting jbl.com
Customer Rating
4
Everything I was looking for
on July 22, 2024
Posted by: mike d montana
So far, so good -- easy to operate, great sound and has easy-to-connect charger and wire-in listening. Seems like a really good product.
Written by a customer while visiting jbl.com