Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
49
4 Stars
16
3 Stars
7
2 Stars
7
1 Star
7
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
2
Not noise canceling
on April 24, 2025
Posted by: JoeB87
from Byron, IL
They’re good headphones
My gripe is that I was looking for Bluetooth noise canceling headphones and when I searched the site for “Bluetooth” and “noise canceling” the 720BT came up, so I purchased them. The 720BT headphones are NOT noise canceling. I wouldn’t have bought them if I knew these weren’t NC.
My gripe is that I was looking for Bluetooth noise canceling headphones and when I searched the site for “Bluetooth” and “noise canceling” the 720BT came up, so I purchased them. The 720BT headphones are NOT noise canceling. I wouldn’t have bought them if I knew these weren’t NC.
Response from jbl.comBy Customer Support, April 26, 2025
Thank you for your feedback. Yes, our JBL Tune 720BT doesn't have a noise cancelling feature. You may want to check out our JBL Tune 760NC that has Active Noise Cancelling (ANC).
Written by a customer while visiting jbl.com
Customer Rating
5
on April 24, 2025
Posted by: Gabyhrnndz
from Conroe tx
I’ve had them for a few weeks now, and I love them they don’t hurt my ears sound is great I use them all the time while listening to my Audio books 📚
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound not a great fit
on April 20, 2025
Posted by: guineamom
The audio was spectacular but ultimately had to return as they weren’t comfortable. A little too snug and just didn’t fit right, could be my head but I had my husband try them on as well and he agreed. Still love other JBL products this one just wasn’t for me.
Response from jbl.comBy Customer Support, April 21, 2025
Thanks for the feedback on our JBL Tune 720BT. We're always looking for ways to improve. We'll make sure to pass this along to our development team.
Written by a customer while visiting jbl.com
Customer Rating
2
There is no warranty for plastic, it doesn't even
on April 16, 2025
Posted by: Beglec
from Bulgaria
Hello, I bought this item 7-8 months ago. They were used for no more than 2 months and the plastic broke where it connects to the headphone. The warranty does not cover such damage. Be careful when buying JBL headphones.
Response from jbl.comBy Customer Support, April 19, 2025
Thank you for bringing this to our attention. We'd like to work with you directly to address the issue with your headphones. If needed we'd like to get more information to check your options. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Good bass sound my setting is club music
on April 15, 2025
Posted by: Gracie Mae Mae
from Wilmington Delaware
I bought these a few weeks ago, very pleased, good sound, good bass and comfortable. I didn't but total noise cancelling. I also bought a hard case for them both in Blue 💙 great sale and I couldn't be more happy with my purchase
Written by a customer while visiting jbl.com
Customer Rating
1
on January 31, 2025
Posted by: Triage
Won't turn on from brand new from the box. Garbage
Response from jbl.comBy Customer Support, February 2, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune 720BT. First, while the unit is not plugged into a power source, power cycle by pressing and holding the power button for 30 seconds to see if the unit will unlock. Next, if the unit does not have a charge, try charging it for 2 hours. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Headphones
on January 15, 2025
Posted by: Martman
Very comfortable and excellent sound. The bass is great! I've had JBL products for decades and they've never let me down.
Written by a customer while visiting jbl.com
Customer Rating
2
Sound Quality diminishing
on January 5, 2025
Posted by: Yankho
from Lilongwe, MW
The sound quality has significantly reduced after doing a software upgrade on the JBL app. They no longer sound as loud and clear as before
Response from jbl.comBy Customer Support, January 7, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 720BT. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com