Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
46
4 Stars
14
3 Stars
6
2 Stars
7
1 Star
6
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
5
Comfortable and Durable
on May 5, 2026
Posted by: Lidby5
Got this as a gift for Christmas, still works amazing and I regularly use it on calls and to listen to music when I'm bored or working. It fits very comfortably on my ears and I've never had a problem with them fuzzing out or breaking in any way. I'd recommend this to many people
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable!
on January 27, 2024
Posted by: loon1961
from Canton, Mi
[This review was collected as part of a promotion.] These headphones are very comfortable. I often find the over the ear headphones to be uncomfortable but these have a lot of cushion around the ears. I had my son try them and he said the same thing. These aren't noise canceling headphones but if you have them on you can't really hear the person next you talking even without anything playing on the headphones.
I had someone call me and I could hear them perfectly and they said they could hear me. My only issue was trying to find the button to switch to the phone call. I kept hitting the volume buttons.
These were very easy to connect to my phone and to the app.
The sound is great. You can use the JBL headphone app to use the equalizer which has some preset buttons or you can customize.
I love using these headphones for those times i don't want to use ear buds.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Punchy Bass, Great Value Headphones
on February 14, 2024
Posted by: SPMTybee
from Tybee Island, GA
[This review was collected as part of a promotion.] Here's my bottom line: JBL's Tune 720BT headphones are an excellent option for anyone looking for moderately priced, powerful sounding, reliable wireless headphones. Sound quality is very good, with deep, punchy bass and crisp highs - classic JBL sound. The headphones are comfortable, with soft, well-padded earcups, though those with larger heads might find the clamping force a little tiring after long listening sessions.
One of the standout features of the JBL Tune 720BT headphones is their long battery life. We're talking seriously long! I was able to get four days of use after a single full charge (not continuous, but a lot of listening), which is impressive. JBL also implemented a quick charging feature, which provides an additional three hours of playback time after being plugged in for 5 minutes. Bluetooth 5.3 connectivity is as reliable as expected, allowing easy pairing with multiple devices. One other thing I'd like to mention is that JBL included a detachable audio cable with these headphones. I know a lot of people are going to use these with the really good Bluetooth connection but I like the ability to plug in. Using an external DAC for the connection, I found sound wasn't terribly different but it did make a slight improvement with lossless recordings. Again, it's probably something a lot of folks won't use but I'm glad JBL provided the option. Features get two thumbs up!
The headphones are over-ear, primarily matte plastic with faux-leather earcups. They’re extremely lightweight (it seems JBL's headphones just keep getting lighter) but they don't feel cheap. Earcup padding is plush, but the clamping force is pretty high so those with large heads will be feeling it after a long listening session. Those with normal-sized heads might be okay. Build quality gets a thumbs up.
In temrms of sound quality, JBL's Pure Bass signature sound delivers deep, punchy bass while not sacrificing the mids and highs. Whether I was listening to music, podcasts, or watching movies, the audio experience ticked the right boxes for me. I'd recommend these for rock/pop/rap listeners, maybe not so much for classical. As with many other JBL headphones, sound preferences can be fine tuned using the JBL Headphones App. This is a feature that I really find valuable. While it's not a 12-band EQ, it provides enough customization to satisfy most people. Thumbs up on the sound!
Restating, I think these provide great sound for the price. The battery lasts FOREVER and the sound is classic JBL. If you're a fan or rock or pop, these are going to provide you with all the JBL punch you're looking for. There's no ANC but the over-ear design provides for some isolation. Just make sure you don't have a giant head.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Love my new JBL 720bt
on February 20, 2024
Posted by: G Unit
from NH
[This review was collected as part of a promotion.] I really like these headphones. They are comfortable and lightweight and lend themselves to long listening sessions with the long battery life. Connecting the bluetooth with my iPhone was simple and hassle free.
I'm no audiophile just an old guy who likes music. So I don't have all the technical jargon, these headphones just sound great. I let my grandson borrow them and I'm having a hard time getting them back now, he loves them and never uses his AirPods anymore.
I'm no audiophile just an old guy who likes music. So I don't have all the technical jargon, these headphones just sound great. I let my grandson borrow them and I'm having a hard time getting them back now, he loves them and never uses his AirPods anymore.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Good Headphones with Great Battery Life
on February 23, 2024
Posted by: prince316
from Columbus, Ohio
[This review was collected as part of a promotion.] The JBL Tune 720 BT is a very good wireless earphone that delivers very good sound quality and comfort. The headphone build quality was good with a sleek and foldable design. The foldable design makes it very easy to store in the backpack.
Fit:
The headphones sit tightly in place, creating an acoustic seal that reduces background noise and prevents your music from leaking out.
The headphones sit tightly in place, creating an acoustic seal that reduces background noise and prevents your music from leaking out.
Features:
1. The headphones have a good bass.
2. The microphone does a decent job of canceling the background noise.
3. The battery life is top-notch and is as advertised.
4. The voice assistant works very well and is easy to use.
5. Fast charging is very reliable and makes it a big plus for this headset.
1. The headphones have a good bass.
2. The microphone does a decent job of canceling the background noise.
3. The battery life is top-notch and is as advertised.
4. The voice assistant works very well and is easy to use.
5. Fast charging is very reliable and makes it a big plus for this headset.
Cons:
1. Vocal music is lacking.
2. ANC is decent but not exceptional.
3. Some users might find the fit uncomfortable during extended use as my wife.
1. Vocal music is lacking.
2. ANC is decent but not exceptional.
3. Some users might find the fit uncomfortable during extended use as my wife.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
There is no warranty for plastic, it doesn't even
on April 16, 2025
Posted by: Beglec
from Bulgaria
Hello, I bought this item 7-8 months ago. They were used for no more than 2 months and the plastic broke where it connects to the headphone. The warranty does not cover such damage. Be careful when buying JBL headphones.
Response from jbl.comBy Customer Support, April 19, 2025
Thank you for bringing this to our attention. We'd like to work with you directly to address the issue with your headphones. If needed we'd like to get more information to check your options. Please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
720 headset
on January 27, 2024
Posted by: Harley boy
from Fort Worth Texas
[This review was collected as part of a promotion.] The headsets are comfortable and well made. They are easy to set up with the JBL app and the equalizer is an awesome feature. The charge lasts for days and sound is clear and the bass is an amazing for a headset. Very pleased with this.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
A Terrific JBL Product
on January 28, 2024
Posted by: RockyKarthik
from Cincinnati, OH
[This review was collected as part of a promotion.] As usual JBL produced another terrific product like they always do.
- The best part of these headphones is the battery backup. I literally was able to use them for 76 hours after a full charge.
- Connectivity is quick and easy, thanks to the latest Bluetooth 5.3 technology.
- As usual the Pure Bass Sound is amazing and Thumping
- Answering calls, disconnecting calls is very easy with just a tap. Alexa can make it even more easier to answer calls, without even tapping.
- The App helps in customizing my music to however I want. I am a Bass person, I like my music with higher Bass.
- The only missing piece in it is the Noise Cancelling feature. Which is the reason for my 4 stars. With ANC this would’ve been my go to headphones for all my needs. Especially while traveling. But, do not worry you can set the modes to Ambient Aware or Ambient Sound Control off, that works similar to Noice Cancelling but not same as ANC.
- The best part of these headphones is the battery backup. I literally was able to use them for 76 hours after a full charge.
- Connectivity is quick and easy, thanks to the latest Bluetooth 5.3 technology.
- As usual the Pure Bass Sound is amazing and Thumping
- Answering calls, disconnecting calls is very easy with just a tap. Alexa can make it even more easier to answer calls, without even tapping.
- The App helps in customizing my music to however I want. I am a Bass person, I like my music with higher Bass.
- The only missing piece in it is the Noise Cancelling feature. Which is the reason for my 4 stars. With ANC this would’ve been my go to headphones for all my needs. Especially while traveling. But, do not worry you can set the modes to Ambient Aware or Ambient Sound Control off, that works similar to Noice Cancelling but not same as ANC.
I would recommend this to a friend!
Written by a customer while visiting jbl.com