Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
48
4 Stars
15
3 Stars
6
2 Stars
7
1 Star
6
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
4
Good
on July 6, 2026
Posted by: Yerr47
Good and last long time without charge. Bass wasn’t as good as i thought but still good.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL always impresses!!
on July 4, 2026
Posted by: JBL Forever Fan
Great sound quality, excellent noise cancellation. My husband is thrilled with these, he can’t hear me at all with them on 😂
Written by a customer while visiting jbl.com
Customer Rating
5
on June 30, 2026
Posted by: Xxxmetty
Very helpful with a warranty claim and
Super easy. Great sound with Headphones
Super easy. Great sound with Headphones
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable and Durable
on May 5, 2026
Posted by: Lidby5
Got this as a gift for Christmas, still works amazing and I regularly use it on calls and to listen to music when I'm bored or working. It fits very comfortably on my ears and I've never had a problem with them fuzzing out or breaking in any way. I'd recommend this to many people
Written by a customer while visiting jbl.com
Customer Rating
4
TLDR: happy, but some issues
on April 17, 2026
Posted by: Absoleil
I've been using JBL brand headphones for years now, and decided to get my own pair for personal use some time ago. They connect to devices surprisingly well, and stay connected for a long time even when I walk away. The audio stays relatively clear even with distance as well. One issue I noticed was how easily the ear pieces come apart, but since you can snap them back on, it's not a massive issue. I'm just glad they don't break as easily as I thought they would. I listen to music as I work, and the headphones WILL NOT stay on my head as I move around, which is a pretty big issue because I do lots of work and want my darn headphones to stay on even if I'm moving my head, but I'm happy with how comfortable they are anyway. You'll have to have them around your neck with the volume turned up high, which is a relatively non-obtrusive and comfortable way to wear them! The battery lasts a while, too, and the audio stays clear as the battery decreases until 20-10% charge. At that charge, it stutters at times or disconnects. All and all, I'm happy with this product and if it lasts a long time, I think that the money I spent on it will have been worth it.
Written by a customer while visiting jbl.com
Customer Rating
1
Foam Cushion coming undone
on April 5, 2026
Posted by: NDT Tech
from Monson, Ma
Have had these headphones for a number of months when the Left cushion wrap came loose from the bottom. Cheap assembly. Not happy
Response from jbl.comBy Customer Support, April 7, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Highly recommended
on April 3, 2026
Posted by: McMc
Excellent head phones that har great noise reduction and came up on the list for not having carcinogens on the earphone parts that touch the face! Great sound and absolutely worth it
Written by a customer while visiting jbl.com
Customer Rating
4
on March 29, 2026
Posted by: Polinaaa23789
I brought this a month ago, it’s not bad overall good the only thing is they aren’t the best at noise cancellation and that’s the main reason I brought the headphones. Audio plays well and sound is pretty good!
Written by a customer while visiting jbl.com