Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
48
4 Stars
16
3 Stars
7
2 Stars
7
1 Star
7
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
1
Sounds awful; dials random contacts in phone
on August 18, 2026
Posted by: Kiwieternal
Worst headphones I’ve ever owned; even compared with ones from the dollar store. Sound is awful even with customizable EQ and now they suddenly start calling random contacts in my phone. It’s too bad. Vintage JBL made amazing quality hi-fidelity audiophile worthy thing. Now it’s just same cheap useless products as the competition. :(
Response from jbl.comBy Customer Support, August 18, 2026
We're here to help with your JBL Tune 720BT. Please contact our customer support team directly and provide more details about the issues you are experiencing with the headphones to assist you further with your concern. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
3
No MIc on Switch
on August 12, 2026
Posted by: Lilzzie
from Evansville, Indiana
This customer did not provide a text review.
Written by a customer while visiting jbl.com
Customer Rating
4
Look a little weird but perform well
on August 7, 2026
Posted by: Kezi
Bought one pair 2ish years ago and they eventually broke to where they won’t stay on my head (but still played music). I recently repurchased them because they work well for the price. Fairly noise canceling, and when not broken stay on my head even when exercising. Connects fairly easily to all my devices. My one qualm is that the side pieces stick out a good two fingers from my head above my ear so I end up with a head that looks pretty square. My hair also gets tangled in the adjustable length part, so something to keep in mind if you have longer hair, but not a deal breaker for me. I can also comfortably wear dangle earrings with this pair which is another win. Overall good product.
Written by a customer while visiting jbl.com
Customer Rating
4
Good
on July 6, 2026
Posted by: Yerr47
Good and last long time without charge. Bass wasn’t as good as i thought but still good.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL always impresses!!
on July 4, 2026
Posted by: JBL Forever Fan
Great sound quality, excellent noise cancellation. My husband is thrilled with these, he can’t hear me at all with them on 😂
Written by a customer while visiting jbl.com
Customer Rating
5
on June 30, 2026
Posted by: Xxxmetty
Very helpful with a warranty claim and
Super easy. Great sound with Headphones
Super easy. Great sound with Headphones
Written by a customer while visiting jbl.com
Customer Rating
5
Comfortable and Durable
on May 5, 2026
Posted by: Lidby5
Got this as a gift for Christmas, still works amazing and I regularly use it on calls and to listen to music when I'm bored or working. It fits very comfortably on my ears and I've never had a problem with them fuzzing out or breaking in any way. I'd recommend this to many people
Written by a customer while visiting jbl.com
Customer Rating
4
TLDR: happy, but some issues
on April 17, 2026
Posted by: Absoleil
I've been using JBL brand headphones for years now, and decided to get my own pair for personal use some time ago. They connect to devices surprisingly well, and stay connected for a long time even when I walk away. The audio stays relatively clear even with distance as well. One issue I noticed was how easily the ear pieces come apart, but since you can snap them back on, it's not a massive issue. I'm just glad they don't break as easily as I thought they would. I listen to music as I work, and the headphones WILL NOT stay on my head as I move around, which is a pretty big issue because I do lots of work and want my darn headphones to stay on even if I'm moving my head, but I'm happy with how comfortable they are anyway. You'll have to have them around your neck with the volume turned up high, which is a relatively non-obtrusive and comfortable way to wear them! The battery lasts a while, too, and the audio stays clear as the battery decreases until 20-10% charge. At that charge, it stutters at times or disconnects. All and all, I'm happy with this product and if it lasts a long time, I think that the money I spent on it will have been worth it.
Written by a customer while visiting jbl.com