Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
46
4 Stars
14
3 Stars
6
2 Stars
7
1 Star
6
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
5
Great fit and sound quality
on February 19, 2024
Posted by: Jvh72780
from Savannah GA
[This review was collected as part of a promotion.] These have great sound and fit my large head perfectly but are also comfortable on my daughters head. I use these to listen to music, podcasts, and teams meeting for work. Although maybe not specifically designed for meetings they work great and everyone says they can hear me perfectly.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
My favorite affordable headphones
on June 16, 2024
Posted by: sugasuga
from Atlanta, Ga
I've had mine for around 6 months as a cheaper replacement for my old pair of headphones and I love them. The battery life is insane and they really only need to be charged for ten minutes if you're in a rush. The sound quality is great and they're durable. 10/10 would recommend especially if you're on a budget!! (they're also comfortable to wear for extended amounts of time)
Written by a customer while visiting jbl.com
Customer Rating
3
Nice, but volume is to low
on June 22, 2024
Posted by: Mickey7
It was easy to connect to phone, tv, but the volume was disappointing too low. I have tried to increase volume through the app, but that's the best I can do.
Response from jbl.comBy Customer Support, Customer Support, June 23, 2024
Thanks for your feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Tune 720BT. First, check the balance control on your source device by going to the "Accessibility" settings and on your music player app, commonly found in the playback or EQ settings. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. The last is reset, turn the headphones on then press and hold "Volume +" and "Volume -" for more than five seconds. The headphones will turn off, and reboot to factory default. You may need to 'forget' the headphones in the Bluetooth settings on your phone/tablet to pair them again. If the issue remains, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Very comfortable
on July 15, 2024
Posted by: Vhuscher
from Iowa
Have used these multiple times and love them. Comfortable and easy to use.
Written by a customer while visiting jbl.com
Customer Rating
5
game-changer
on September 13, 2024
Posted by: ArtSteve
When the phone jack for my over-priced headphones broke off inside my laptop at a crucial point in composing music, and the agjustable head strap on the cheap headphone with USB cord broke soon after purchase, I decided bluetooth would be the way to go.
I quickly found my JBL TUNE 720BT at a good price point. I should have Should have done this first. Thet are on my head sometimes literally all day. No cords to break, fast battery charge which has a long life seamless trustworthy performance. I'm free of sound issues on any of the platforms i am using.
I quickly found my JBL TUNE 720BT at a good price point. I should have Should have done this first. Thet are on my head sometimes literally all day. No cords to break, fast battery charge which has a long life seamless trustworthy performance. I'm free of sound issues on any of the platforms i am using.
Written by a customer while visiting jbl.com
Customer Rating
2
Sound Quality diminishing
on January 5, 2025
Posted by: Yankho
from Lilongwe, MW
The sound quality has significantly reduced after doing a software upgrade on the JBL app. They no longer sound as loud and clear as before
Response from jbl.comBy Customer Support, January 7, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 720BT. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Headphones
on January 15, 2025
Posted by: Martman
Very comfortable and excellent sound. The bass is great! I've had JBL products for decades and they've never let me down.
Written by a customer while visiting jbl.com
Customer Rating
1
on January 31, 2025
Posted by: Triage
Won't turn on from brand new from the box. Garbage
Response from jbl.comBy Customer Support, February 2, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune 720BT. First, while the unit is not plugged into a power source, power cycle by pressing and holding the power button for 30 seconds to see if the unit will unlock. Next, if the unit does not have a charge, try charging it for 2 hours. If the issue remains, please contact us.
Written by a customer while visiting jbl.com