Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
45
4 Stars
14
3 Stars
6
2 Stars
7
1 Star
6
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
3
Nice, but volume is to low
on June 22, 2024
Posted by: Mickey7
It was easy to connect to phone, tv, but the volume was disappointing too low. I have tried to increase volume through the app, but that's the best I can do.
Response from jbl.comBy Customer Support, Customer Support, June 23, 2024
Thanks for your feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Tune 720BT. First, check the balance control on your source device by going to the "Accessibility" settings and on your music player app, commonly found in the playback or EQ settings. Next, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. The last is reset, turn the headphones on then press and hold "Volume +" and "Volume -" for more than five seconds. The headphones will turn off, and reboot to factory default. You may need to 'forget' the headphones in the Bluetooth settings on your phone/tablet to pair them again. If the issue remains, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Very comfortable
on July 15, 2024
Posted by: Vhuscher
from Iowa
Have used these multiple times and love them. Comfortable and easy to use.
Written by a customer while visiting jbl.com
Customer Rating
5
game-changer
on September 13, 2024
Posted by: ArtSteve
When the phone jack for my over-priced headphones broke off inside my laptop at a crucial point in composing music, and the agjustable head strap on the cheap headphone with USB cord broke soon after purchase, I decided bluetooth would be the way to go.
I quickly found my JBL TUNE 720BT at a good price point. I should have Should have done this first. Thet are on my head sometimes literally all day. No cords to break, fast battery charge which has a long life seamless trustworthy performance. I'm free of sound issues on any of the platforms i am using.
I quickly found my JBL TUNE 720BT at a good price point. I should have Should have done this first. Thet are on my head sometimes literally all day. No cords to break, fast battery charge which has a long life seamless trustworthy performance. I'm free of sound issues on any of the platforms i am using.
Written by a customer while visiting jbl.com
Customer Rating
2
Sound Quality diminishing
on January 5, 2025
Posted by: Yankho
from Lilongwe, MW
The sound quality has significantly reduced after doing a software upgrade on the JBL app. They no longer sound as loud and clear as before
Response from jbl.comBy Customer Support, January 7, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 720BT. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Headphones
on January 15, 2025
Posted by: Martman
Very comfortable and excellent sound. The bass is great! I've had JBL products for decades and they've never let me down.
Written by a customer while visiting jbl.com
Customer Rating
1
on January 31, 2025
Posted by: Triage
Won't turn on from brand new from the box. Garbage
Response from jbl.comBy Customer Support, February 2, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Tune 720BT. First, while the unit is not plugged into a power source, power cycle by pressing and holding the power button for 30 seconds to see if the unit will unlock. Next, if the unit does not have a charge, try charging it for 2 hours. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Good bass sound my setting is club music
on April 15, 2025
Posted by: Gracie Mae Mae
from Wilmington Delaware
I bought these a few weeks ago, very pleased, good sound, good bass and comfortable. I didn't but total noise cancelling. I also bought a hard case for them both in Blue 💙 great sale and I couldn't be more happy with my purchase
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound not a great fit
on April 20, 2025
Posted by: guineamom
The audio was spectacular but ultimately had to return as they weren’t comfortable. A little too snug and just didn’t fit right, could be my head but I had my husband try them on as well and he agreed. Still love other JBL products this one just wasn’t for me.
Response from jbl.comBy Customer Support, April 21, 2025
Thanks for the feedback on our JBL Tune 720BT. We're always looking for ways to improve. We'll make sure to pass this along to our development team.
Written by a customer while visiting jbl.com