Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
48
4 Stars
15
3 Stars
6
2 Stars
7
1 Star
6
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
5
on October 6, 2025
Posted by: Juggalo
from Illinoi
So I got a pair and they are good
Really good quality and very comfortable and have a clean look
Really good quality and very comfortable and have a clean look
Written by a customer while visiting jbl.com
Customer Rating
1
on October 4, 2025
Posted by: Tommy157
Broke after minimal use, had to go back to my other pair of headphones, jbl 500bt, they last a long time
Response from jbl.comBy Customer Support, October 5, 2025
We appreciate your feedback. We're always looking for ways to improve. We would like to work with you directly to address your concerns. Please contact our customer support team through our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product
on September 29, 2025
Posted by: Wallyj
from Yonkers NY
I love JBL Products, I had the Live460NC and it served its purpose, got me this over the ear headphones and is very comfortable to wear, audio quality is impeccable as always. I highly recommend it.
Written by a customer while visiting jbl.com
Customer Rating
5
Beautiful
on August 17, 2025
Posted by: Yes1982
from Buffalo
I love them sound is beautiful and easy to connect. Buy these!!!
Thanks JBL
Written by a customer while visiting jbl.com
Customer Rating
3
Uncomfortable
on August 9, 2025
Posted by: Druark
Sound is good for the price, but very uncomfortable on my ears. After 20 minutes I have to take them off.
Response from jbl.comBy Customer Support, August 10, 2025
Thanks for sharing your feedback on our JBL Tune 720BT. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect fit
on July 28, 2025
Posted by: Gentleman380
from PA
Light weight and very easy to set up. App is helpful for customization. Fit is adjustable to most any size. Sound is true with bass being deep. Good value and easy to order.
Written by a customer while visiting jbl.com
Customer Rating
2
not exceptional noise cancelling
on July 13, 2025
Posted by: stella2000
have had the headphones for about two weeks now. not entirely sure that the noise cancelling is quite what I was hoping for. I was expecting better. other than that, a decent set of headphones, I do like the ability to control the settings for different types of music via the app.
Would I buy these again, probably not. noise cancelling was what i was really looking for
Would I buy these again, probably not. noise cancelling was what i was really looking for
Response from jbl.comBy Customer Support, July 14, 2025
We appreciate your feedback. The noise cancelling would filter out every day environment noise. The feature on our headphone isn't suited for extreme sound environments or professional settings that need noise cancelling.
Written by a customer while visiting jbl.com
Customer Rating
1
Extremely disappointed
on July 8, 2025
Posted by: TimMgf
from Johannesburg
I am completely astonished at how bad the sound is over wire, the fact that it is also impossible to EQ over wire is so disappointing, the headphones also lose their “tightness” overhead in just a few months, I’ve had mine for about a year and the cushion on the head band is also starting to open up as it’s just glued and not stitched in place.
Response from jbl.comBy Customer Support, July 8, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com