Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
48
4 Stars
16
3 Stars
7
2 Stars
7
1 Star
7
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
5
10/10 Headphones! I definitely recommend JBL.
on January 15, 2026
Posted by: Kaiden King
from Akron Ohio
I’m genuinely impressed with the JBL Tune 720BT. I bought them for myself on December 25th, 2025, and they’ve been fantastic from day one. I fully charged them on December 29th, 2025, and they didn’t die until January 15th, 2026 — and that’s with me using them on and off almost every single day. The battery life is unbelievable.
The bass hits beautifully, the overall sound quality is rich and clear, and for my first pair of higher‑end headphones, these absolutely exceeded my expectations. I couldn’t be happier with them.
Written by a customer while visiting jbl.com
Customer Rating
1
help i’ve been scammed
on January 13, 2026
Posted by: mjdagoatfrfr
Asked for these for Christmas and i got em and boy do i regret it. if i could give this 0 stars i would. took em out the box and hooked em up just to realize that they don’t even work properly. songs are unrecognizable when paired with my chromebook and sound only come out one ear when paired with my phone. if they gonna sell headphones with half the sound they should advertise as so and charge half the price…do not waste your time on these crappy headphones. i should of called the cops on JBL for scamming me cause that’s basically what this company is doing to people. jbl you should be ashamed of yourselves, get it together
Response from jbl.comBy Customer Support, January 13, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Happy Grandma
on January 12, 2026
Posted by: beckys91
from Greenville Texas
I bought these for my grandson, he wanted the 670, they were out of stock so I bought these 720. He loves them.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing headphones, amazing battery.
on January 11, 2026
Posted by: Kdutch
I have tinnitus and decided to switch from earbuds to these over ear headphones. I’ve only ever owned Apple but I have a JBL speaker and love it so I went with JBL. It’s dramatic to say my life is changed by these but …. They’re amazing. Absolutely amazing. I have worn them for TWO weeks, several hours a day and the battery still has charge. In fact, I downloaded the app to check the charge because every time I put them on I keep expecting to hear a “low battery” alert. 60%. They have 60% charge after two weeks of daily use. In an age where we’re charging everything daily this is utterly shocking. And amazing. Props to JBL.
Written by a customer while visiting jbl.com
Customer Rating
5
5 stars
on December 27, 2025
Posted by: Chase OKC
from OKC
This was a Christmas gift for my wife. She loves them. I might have to order me a pair.
Written by a customer while visiting jbl.com
Customer Rating
5
Satisfied customer
on December 27, 2025
Posted by: Bubby69
I am extremely happy with these headphones. I have had them for several weeks now and yesterday was the first time I had to charge them. Granted I don't use them all day long. I do use them daily and am very satisfied.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product
on December 25, 2025
Posted by: The Mom
Daughter received this as a gift for Christmas she loves them so far
Written by a customer while visiting jbl.com
Customer Rating
5
Just I love it
on December 25, 2025
Posted by: Jeannsan
from Utah
Amazing 😻 My husband is so happy with his present
Written by a customer while visiting jbl.com