Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
48
4 Stars
15
3 Stars
6
2 Stars
7
1 Star
6
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
5
FIXED
on March 22, 2026
Posted by: gizzy
from fl
These headphones are great. I had an issue and they fixed it promptly. Thank you JBL. I've been buying your product since 1979. I was 17. My first set of home speakers and I still have them. I can't say enough good things. Thank you.
Written by a customer while visiting jbl.com
Customer Rating
3
Very comfortable. JBL has the best no pain cushion
on March 13, 2026
Posted by: Jocey
I like how comfortable it is and the flexibility is amazing with long lasting battery. The only down side is the quality of sound. Which is normal but comparing it to the other headsets, this one is almost sound proof but the sound only comes up with a bit high volume. I don't mind it for working out but I wish the volume can be a little higher for sound proof or the cushion to prevent outside noises. Though I cannot say the quality but it is a refurbished item.
Response from jbl.comBy Customer Support, March 13, 2026
Thank you for your feedback! We are pleased to hear that you are enjoying the comfort, flexibility, and battery life. We appreciate your observations regarding the sound quality and volume levels, particularly in relation to the soundproof design and the fact that it is a refurbished unit. Your comments will be valuable as we continue to improve our products.
Written by a customer while visiting jbl.com
Customer Rating
4
Great gift!
on February 25, 2026
Posted by: Dreaming
from California
I bought these for my husband. He really enjoys using it.
Written by a customer while visiting jbl.com
Customer Rating
3
Average Headset
on February 20, 2026
Posted by: Music Music
My expectations were not met in terms of sound quality and crisp clarity
Response from jbl.comBy Customer Support, February 20, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
2
only for calls and music
on January 31, 2026
Posted by: bob427
long battery and great for calls, but doesnt mic does not work for pc voice chat
Response from jbl.comBy Customer Support, February 1, 2026
Thanks for sharing your feedback on our JBL Tune 720BT. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
10/10 Headphones! I definitely recommend JBL.
on January 15, 2026
Posted by: Kaiden King
from Akron Ohio
I’m genuinely impressed with the JBL Tune 720BT. I bought them for myself on December 25th, 2025, and they’ve been fantastic from day one. I fully charged them on December 29th, 2025, and they didn’t die until January 15th, 2026 — and that’s with me using them on and off almost every single day. The battery life is unbelievable.
The bass hits beautifully, the overall sound quality is rich and clear, and for my first pair of higher‑end headphones, these absolutely exceeded my expectations. I couldn’t be happier with them.
Written by a customer while visiting jbl.com
Customer Rating
1
help i’ve been scammed
on January 13, 2026
Posted by: mjdagoatfrfr
Asked for these for Christmas and i got em and boy do i regret it. if i could give this 0 stars i would. took em out the box and hooked em up just to realize that they don’t even work properly. songs are unrecognizable when paired with my chromebook and sound only come out one ear when paired with my phone. if they gonna sell headphones with half the sound they should advertise as so and charge half the price…do not waste your time on these crappy headphones. i should of called the cops on JBL for scamming me cause that’s basically what this company is doing to people. jbl you should be ashamed of yourselves, get it together
Response from jbl.comBy Customer Support, January 13, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Happy Grandma
on January 12, 2026
Posted by: beckys91
from Greenville Texas
I bought these for my grandson, he wanted the 670, they were out of stock so I bought these 720. He loves them.
Written by a customer while visiting jbl.com