Customer reviews from jbl.com
JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Average customer rating
4.1
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
45
4 Stars
14
3 Stars
6
2 Stars
7
1 Star
6
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Tune 720BT - Wireless Over-Ear Headphones Pure Bass Sound - Purple
Customer Rating
3
Very comfortable. JBL has the best no pain cushion
on March 13, 2026
Posted by: Jocey
I like how comfortable it is and the flexibility is amazing with long lasting battery. The only down side is the quality of sound. Which is normal but comparing it to the other headsets, this one is almost sound proof but the sound only comes up with a bit high volume. I don't mind it for working out but I wish the volume can be a little higher for sound proof or the cushion to prevent outside noises. Though I cannot say the quality but it is a refurbished item.
Response from jbl.comBy Customer Support, March 13, 2026
Thank you for your feedback! We are pleased to hear that you are enjoying the comfort, flexibility, and battery life. We appreciate your observations regarding the sound quality and volume levels, particularly in relation to the soundproof design and the fact that it is a refurbished unit. Your comments will be valuable as we continue to improve our products.
Written by a customer while visiting jbl.com
Customer Rating
5
FIXED
on March 22, 2026
Posted by: gizzy
from fl
These headphones are great. I had an issue and they fixed it promptly. Thank you JBL. I've been buying your product since 1979. I was 17. My first set of home speakers and I still have them. I can't say enough good things. Thank you.
Written by a customer while visiting jbl.com
Customer Rating
4
on March 29, 2026
Posted by: Polinaaa23789
I brought this a month ago, it’s not bad overall good the only thing is they aren’t the best at noise cancellation and that’s the main reason I brought the headphones. Audio plays well and sound is pretty good!
Written by a customer while visiting jbl.com
Customer Rating
5
Highly recommended
on April 3, 2026
Posted by: McMc
Excellent head phones that har great noise reduction and came up on the list for not having carcinogens on the earphone parts that touch the face! Great sound and absolutely worth it
Written by a customer while visiting jbl.com
Customer Rating
1
Foam Cushion coming undone
on April 5, 2026
Posted by: NDT Tech
from Monson, Ma
Have had these headphones for a number of months when the Left cushion wrap came loose from the bottom. Cheap assembly. Not happy
Response from jbl.comBy Customer Support, April 7, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
TLDR: happy, but some issues
on April 17, 2026
Posted by: Absoleil
I've been using JBL brand headphones for years now, and decided to get my own pair for personal use some time ago. They connect to devices surprisingly well, and stay connected for a long time even when I walk away. The audio stays relatively clear even with distance as well. One issue I noticed was how easily the ear pieces come apart, but since you can snap them back on, it's not a massive issue. I'm just glad they don't break as easily as I thought they would. I listen to music as I work, and the headphones WILL NOT stay on my head as I move around, which is a pretty big issue because I do lots of work and want my darn headphones to stay on even if I'm moving my head, but I'm happy with how comfortable they are anyway. You'll have to have them around your neck with the volume turned up high, which is a relatively non-obtrusive and comfortable way to wear them! The battery lasts a while, too, and the audio stays clear as the battery decreases until 20-10% charge. At that charge, it stutters at times or disconnects. All and all, I'm happy with this product and if it lasts a long time, I think that the money I spent on it will have been worth it.
Written by a customer while visiting jbl.com