Customer reviews from Dupray
Dupray - Neat Plus Steam Cleaner - Gray
Average customer rating
4.7
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
55
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
3
92%of customers recommend this product.
(
47 out of
51)
Customer Reviews for Dupray - Neat Plus Steam Cleaner - Gray
Customer Rating
1
The only "Plus" is the price - the rest is a minus
on August 23, 2024
Posted by: HiItsMe
from Laguna beach, California
Gender:Male
I purchased this as what I thought would be an upgrade from the original Neat, which I purchased 3 years ago and needed to replace because the hose started to fray at its connection to the steamer. What’s important to me about a steamer is the amount, pressure and heat of the steam. And I liked all those things about the original Neat. It had a lot of pressure, a lot of steam, and the steam was very hot - which equates to a “dry-er” steam, because it evaporates so fast, resulting in things getting better sanitized without getting soaked. I knew what the specs were for those qualities on the original Neat, but couldn’t find them for the Neat Plus. Assuming they would be the same as the original Neat would prove to be a big mistake. The only information I could find on the difference between the two was that the 6’ hose on the Neat Plus was shorter than the original Neat (10’), the Neat Plus had a much shorter initial heat up time and that you can refill the Neat Plus while using it.
I didn’t mind so much, stopping and waiting 10 minutes for the original Neat to heat back up after refills, but I also knew that being able to refill while in use was a nice feature of only much, MUCH more expensive steam cleaners. So all other things being equal, except for the shorter hose, I went for the Neat Plus thinking I was getting a good deal, paying only 25% more for such a premium added feature.
But all other things definitely were NOT equal between the two models. It’s true that the Neat Plus will start steaming after only a couple of minutes, but if you let up off the trigger and stop using it for a couple of minutes, when you go to pull the trigger again, you have to wait - almost a minute - for the steam to come back up to full power. To make matters worse, if you kept the trigger pulled for prolonged periods of time the output would peter out. The steamer couldn't keep up with prolonged demand. Sadly ironic, as the signature feature of this model is that you never have to stop for refills. And a huge pain. With the original Neat, once it initially heated up, as long as you kept the power turned on, as soon as you’d pull its trigger you’d immediately get the full power of its steam - every time you pulled the trigger, and as long as there was water in the tank it maintained full force no matter how long you kept it pulled.
And it keeps getting worse, as even at full force, I found the amount, pressure and temperature of the steam from the Neat Plus to be wimpy, compared to that of the original Neat.
About that shorter hose on the Neat Plus that I didn’t think would be much of a sacrifice? Yeah, it most definitely is. Having to lug that little cube around behind you is a real pain, and even an outright limitation on what you can reach in high places, that the 10’ hose on the original Neat avoids.
In fact, about the only thing I can find that's the same between the two models is the very, VERY high price of the necessary consumables for the steam cleaners, that you can only purchase from Dupray. If you want poorer performance that’s harder to use and costs 25% more, and can wait only 2 minutes instead of 10 to get it, then the Neat Plus is for you.
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
1
WORST PRODUCT IVE EVER BOUGHT
on May 23, 2025
Posted by: Kelsey
Gender:Female
I bought this a month ago and was extremely disappointed in the product. I have it a month to see if it would grow on me but I continue to be disappointed. DO NOT WASTE YOUR MONEY! Leaves a TON of water behind so you have to wipe it all up after AND still doesn’t remove the mess. So not only do I have to clean up the water I then have to go back with a spray bottle & clean it the good old fashion way anyway. The cord doesn’t wrap up nicely. The water doesn’t come out hot right away despite the green ready light indicator & it shoots out everywhere at first. Makes more of a mess than the original mess
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
1
Sucks - Max Temp 130F
on May 4, 2025
Posted by: BobM
I’ll be returning this if I can. It’s max temp. is 130F, so would work fine as a facial steamer and nothing more. Very disappointed. Also, there is so much water expelled when starting up - it’s definitely not even close to hitting the temps. it claims it can.
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
5
Love this Neat thing!
on May 30, 2024
Posted by: Bones
Gender:Male
Gets grime out fast, kills germs (yay!), and super easy to use. No more chemicals for me!
Written by a customer while visiting Dupray
Customer Rating
5
Definitely recommend
on November 24, 2024
Posted by: Poppy
Gender:Female
I just bought this to steam clean my kitchen and it removed spots on my floor that I thought were permanent. I also tried it on the area rug in my kitchen and it got out all the little stains in my carpet.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
The best machine!
on June 19, 2024
Posted by: the best!
This is the best machine I’ve ever used! I have the neat steamer and it works amazing. It gets rid of so many hard marks I can’t get off with normal cleaning products. When I moved last year the machine saved my life on time, money, and materials. It has all sorts of different tools to help you clean the appliances or surfaces you need without scratching or damaging them! I upgraded to the neat PLUS and it’s even better. It’s refillable and heats up quickly. No getting on your hands and knees, no smell of cleaning products and no need for gloves to protect yourself. A 10/10 product that I’ll continue to recommend to EVERYONE!!!
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
4
L'appareil moins efficace joints de céramique
on January 27, 2025
Posted by: Paule
Gender:Female
j'ai acheté cet appareil il ya près de 2 mois. Dans l'ensemble je suis satisfaite. Je déplore qu'il n'y ait pas de mécanisme pour tirer l'appareil sauf par le tuyau.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
Excellent product
on October 18, 2024
Posted by: Nadine
from Nova Scotia
Gender:Female
I love my Dupray! My only complaint is the grout does not clean as I expected according to the videos and what is said about the product!
I would recommend this to a friend!
Written by a customer while visiting Dupray