Customer reviews from Dupray
Dupray - Neat Plus Multi-Purpose Steam Cleaner for Floors, Upholstery, and Grout with 17-Piece Accessory Kit - Gray
Average customer rating
4.6
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
58
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
4
91%of customers recommend this product.
(
50 out of
55)
Customer Reviews for Dupray - Neat Plus Multi-Purpose Steam Cleaner for Floors, Upholstery, and Grout with 17-Piece Accessory Kit - Gray
Customer Rating
5
Total Game Changer for Dog Owners!
on June 25, 2026
Posted by: CherieH
from Florida
Gender:Female
If you have giant breeds, you know the struggle: drool + dirt + hair = a floor that looks like literal cement. We have 2 Cane Corsos and I have tried everything—bucket mops, scrubbing pads, and those overpriced "all-in-one" mops that just bleed your wallet dry on chemical refills. Nothing worked without agonizing elbow grease.
Enter the Dupray Neat Plus. Wow. Just wow!
The steam literally vaporizes stubborn drool and stickiness off our tile floors like magic. Plus, being able to refill it on the fly without waiting for a reheat is a massive time-saver. I’ve already used the attachments to tackle our sliding glass doors, fridge, stove, toilets and grout. Mopping (cleaning) went from my absolute worst chore to something I actually look forward to.
If I had to be super picky, I’d love for the mop head to angle just a little bit better. But honestly? This machine is still a powerhouse. I love this thing—and it makes loving my droolly pups a whole lot easier! Buy it. You won't regret it.
I would recommend this to a friend!
Response from DuprayBy Dupray, July 7, 2026
Thank you so much for your fantastic review! We're thrilled to hear your Neat Plus has made cleaning up after your Cane Corsos so much easier.
It's great to know you're enjoying the refill-anytime feature and getting plenty of use from the accessories throughout your home. We also appreciate your feedback about the mop head angle,we'll be sure to share it with our team.
Thanks again for choosing Dupray, and give your pups a pat from us!
It's great to know you're enjoying the refill-anytime feature and getting plenty of use from the accessories throughout your home. We also appreciate your feedback about the mop head angle,we'll be sure to share it with our team.
Thanks again for choosing Dupray, and give your pups a pat from us!
Written by a customer while visiting Dupray
Customer Rating
1
DO NOT BUY!!! Doesn't work after 3 uses
on June 9, 2026
Posted by: crystal12345
from Canada
Gender:Female
DO NOT BUY!!!! Not sure if my unit is defective or not however I've only used the machine 3 times and went to use it for a 4th time worked fine at first but after a couple mins of use I stopped spraying and after this the unit would not spray again. Insanely expensive unit for it to only have worked 3 times.
No, I would not recommend this to a friend.
Response from DuprayBy Dupray, June 17, 2026
We're sorry to hear about your experience. Have you verified if there is enough water inside the water tank? A low water level can affect performance.
If the issue persists after refilling and checking the tank, please contact our Customer Service team so we can troubleshoot further and assist you. We're here to help and would be happy to look into this with you.
If the issue persists after refilling and checking the tank, please contact our Customer Service team so we can troubleshoot further and assist you. We're here to help and would be happy to look into this with you.
Written by a customer while visiting Dupray
Customer Rating
5
Best Cleaning Product
on May 20, 2026
Posted by: damian88
This is one of the best purchases I've made. It's incredible value for what you get, and people who say it's "too expensive" don't know what they're talking about. I have strong sensitivities to any fragrances and harsh cleaners, so having this steamer that literally uses 0 chemicals is the best investment ever, not only for health but cost as well. It's extremely effective at what it does, and as long as you use the right attachments for the material and surface, it will leave it brand new, and better than any toxic liquids can achieve.
I would recommend this to a friend!
Response from DuprayBy Dupray, May 24, 2026
Thank you so much for your thoughtful review! We’re thrilled to hear how much value you’re getting from your steamer and that it has made such a positive difference for your home and health.
Being able to clean effectively without chemicals is especially important for those with sensitivities, creating a safer and healthier cleaning experience.
Thank you again for your support and for sharing your experience with others! #happycleaning
Being able to clean effectively without chemicals is especially important for those with sensitivities, creating a safer and healthier cleaning experience.
Thank you again for your support and for sharing your experience with others! #happycleaning
Written by a customer while visiting Dupray
Customer Rating
5
Great Purchase!
on March 17, 2026
Posted by: MIMI
from Michigan
Gender:Female
I’ve had this for a few weeks and have put it to the test! Most notably, I cleaned the bottom of our very old shower that has been stained since we moved into our house. No product has touched it. With some solid elbow grease and this steamer, the stain is gone and it’s nothing short of a miracle. I’ve used this in my bathroom, car, on carpet, upholstery, you name it. Solid product and so easy to use. Nothing but good to say.
I would recommend this to a friend!
Response from DuprayBy Dupray, March 25, 2026
Thank you so much for your amazing review!
We’re thrilled to hear that your steamer helped tackle such a tough, long-standing shower stain.That’s exactly the kind of result we love to hear about.
We truly appreciate your support and are so glad the product has been delivering the results you were hoping for. #happycleaning
We’re thrilled to hear that your steamer helped tackle such a tough, long-standing shower stain.That’s exactly the kind of result we love to hear about.
We truly appreciate your support and are so glad the product has been delivering the results you were hoping for. #happycleaning
Written by a customer while visiting Dupray
Customer Rating
3
I like it
on September 18, 2025
Posted by: stef
from miami
Gender:Female
I really love this product—it’s excellent for steaming and cleaning. However, I’ve run into two issues that I hope can be addressed.
First, the cord is not retractable, which makes it difficult to move around in larger spaces and inconvenient to store. Wrapping it underneath is not very practical, and it doesn't stay in place.
Second, the hose is already coming apart from the main square unit, and I purchased this less than a year ago. Considering the price, I was expecting greater durability for a household item of this quality.
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
5
Great steamer with rapid start
on July 22, 2025
Posted by: jsones
from Ottawa
Gender:Male
I love my new steam cleaner from Dupray. My older steamer used to take 10 minutes to get ready, I love with this model it's ready in a minute and I can keep adding water, definitely a game changer . I use it more often for this reason.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
Great all rounder.
on June 21, 2025
Posted by: AndyB
from Gloucestershire
Gender:Male
We use two of these machines in our business.
Perfect for cleaning and cooking problem insect eggs larvae and adult stages of the life cycles.
Dust mite and stains sorted in mattresses and all other soft furnishings.👍
Perfect for cleaning and cooking problem insect eggs larvae and adult stages of the life cycles.
Dust mite and stains sorted in mattresses and all other soft furnishings.👍
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
Absolutely love the Neat Plus™ Steamer
on June 1, 2025
Posted by: Tram
Gender:Female
It’s been such a game changer for cleaning my apartment. I love that it’s completely chemical-free. Feels safer and so much cleaner overall. Plus, it actually makes cleaning fun (never thought I’d say that).
It heats up fast, gets into all the tricky spots. 10/10 recommend!
It heats up fast, gets into all the tricky spots. 10/10 recommend!
I would recommend this to a friend!
Written by a customer while visiting Dupray