Customer reviews from Dupray
Dupray - Neat Plus Multi-Purpose Steam Cleaner for Floors, Upholstery, and Grout with 17-Piece Accessory Kit - Gray
Average customer rating
4.7
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
56
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
3
92%of customers recommend this product.
(
48 out of
52)
Customer Reviews for Dupray - Neat Plus Multi-Purpose Steam Cleaner for Floors, Upholstery, and Grout with 17-Piece Accessory Kit - Gray
Customer Rating
5
Perfect
on October 18, 2024
Posted by: Eric
Gender:Male
Parfait, vraiment très efficace, facile d'utilisation et puissant,
Les différents ustensiles sont indispensable et utiles
Pouvoir recharger l'eau sans attendre est pratique.
Les différents ustensiles sont indispensable et utiles
Pouvoir recharger l'eau sans attendre est pratique.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
Easy to use and fill
on October 24, 2024
Posted by: acrig
from Atlanta, GA
Gender:Female
Very easy to use and get started. The tank holds more than I thought. The ability to add water "on the fly" is excellent. I had a more expensive steam cleaner that suddenly stopped working. This is a much simpler version that I hope will last much longer.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
Exceeded expectations!
on November 2, 2024
Posted by: MrsClean
from NJ
Gender:Female
I’ve been using this a couple of months. I’ve used other steam cleaners. This one has all the features and fixes I did not like about the other ones. Lightweight, steam trigger lock, easy fill, does not need refill often (lasts long), steam ready fast, tools do everything, cleans great, easy to do walls and ceiling, amazing on grout, removed grease from stove and vent fan, no chemicals,rolls easily. Only thing I’m missing is something on the unit to hold the hose and end onboard the unit.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
Great Features
on November 6, 2024
Posted by: JeffreyUT
from Utah
Gender:Male
I love this product, so easy to use, so versatile for all my household needs, love keeping everything clean and sterile, so many attachments to do everything you want, machine works great. Heats up quickly. Dupray for the win!
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
My go-to cleaning product! 10/10!
on May 29, 2025
Posted by: Ruby
Gender:Female
This product has become my go-to for all of my cleaning jobs around the home, and i've even used it outside for garden and patio furniture! I've managed to clean almost everything in my home without having to use any chemicals which is great as i'm sensitive to a lot of chemicals and fragrances, and it's so much healthier for my pets too :) I love the fact that it heats up so quickly so I can just grab it and use it whenever I need to - highly recommend for anyone looking for an effective cleaning product that is also good for your environment!
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
3
I like it
on September 18, 2025
Posted by: stef
from miami
Gender:Female
I really love this product—it’s excellent for steaming and cleaning. However, I’ve run into two issues that I hope can be addressed.
First, the cord is not retractable, which makes it difficult to move around in larger spaces and inconvenient to store. Wrapping it underneath is not very practical, and it doesn't stay in place.
Second, the hose is already coming apart from the main square unit, and I purchased this less than a year ago. Considering the price, I was expecting greater durability for a household item of this quality.
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
1
The only "Plus" is the price - the rest is a minus
on August 23, 2024
Posted by: HiItsMe
from Laguna beach, California
Gender:Male
I purchased this as what I thought would be an upgrade from the original Neat, which I purchased 3 years ago and needed to replace because the hose started to fray at its connection to the steamer. What’s important to me about a steamer is the amount, pressure and heat of the steam. And I liked all those things about the original Neat. It had a lot of pressure, a lot of steam, and the steam was very hot - which equates to a “dry-er” steam, because it evaporates so fast, resulting in things getting better sanitized without getting soaked. I knew what the specs were for those qualities on the original Neat, but couldn’t find them for the Neat Plus. Assuming they would be the same as the original Neat would prove to be a big mistake. The only information I could find on the difference between the two was that the 6’ hose on the Neat Plus was shorter than the original Neat (10’), the Neat Plus had a much shorter initial heat up time and that you can refill the Neat Plus while using it.
I didn’t mind so much, stopping and waiting 10 minutes for the original Neat to heat back up after refills, but I also knew that being able to refill while in use was a nice feature of only much, MUCH more expensive steam cleaners. So all other things being equal, except for the shorter hose, I went for the Neat Plus thinking I was getting a good deal, paying only 25% more for such a premium added feature.
But all other things definitely were NOT equal between the two models. It’s true that the Neat Plus will start steaming after only a couple of minutes, but if you let up off the trigger and stop using it for a couple of minutes, when you go to pull the trigger again, you have to wait - almost a minute - for the steam to come back up to full power. To make matters worse, if you kept the trigger pulled for prolonged periods of time the output would peter out. The steamer couldn't keep up with prolonged demand. Sadly ironic, as the signature feature of this model is that you never have to stop for refills. And a huge pain. With the original Neat, once it initially heated up, as long as you kept the power turned on, as soon as you’d pull its trigger you’d immediately get the full power of its steam - every time you pulled the trigger, and as long as there was water in the tank it maintained full force no matter how long you kept it pulled.
And it keeps getting worse, as even at full force, I found the amount, pressure and temperature of the steam from the Neat Plus to be wimpy, compared to that of the original Neat.
About that shorter hose on the Neat Plus that I didn’t think would be much of a sacrifice? Yeah, it most definitely is. Having to lug that little cube around behind you is a real pain, and even an outright limitation on what you can reach in high places, that the 10’ hose on the original Neat avoids.
In fact, about the only thing I can find that's the same between the two models is the very, VERY high price of the necessary consumables for the steam cleaners, that you can only purchase from Dupray. If you want poorer performance that’s harder to use and costs 25% more, and can wait only 2 minutes instead of 10 to get it, then the Neat Plus is for you.
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
1
WORST PRODUCT IVE EVER BOUGHT
on May 23, 2025
Posted by: Kelsey
Gender:Female
I bought this a month ago and was extremely disappointed in the product. I have it a month to see if it would grow on me but I continue to be disappointed. DO NOT WASTE YOUR MONEY! Leaves a TON of water behind so you have to wipe it all up after AND still doesn’t remove the mess. So not only do I have to clean up the water I then have to go back with a spray bottle & clean it the good old fashion way anyway. The cord doesn’t wrap up nicely. The water doesn’t come out hot right away despite the green ready light indicator & it shoots out everywhere at first. Makes more of a mess than the original mess
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray