Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix 2-in-1 Robot Vacuum/Mop with Sonic Mopping RV2410WD - Black
Average customer rating
4.3
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
19
4 Stars
9
3 Stars
6
2 Stars
0
1 Star
1
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for Shark - Refurbished Excellent - Matrix 2-in-1 Robot Vacuum/Mop with Sonic Mopping RV2410WD - Black
Customer Rating
4
Good for the price
on June 12, 2024
Posted by: jennyw167
I've been using the Shark ION Robot R72 for a few months now, and it's been a great addition to my cleaning routine. As someone with a busy schedule, this robot vacuum has been a real time-saver. It does a good job navigating around my furniture and getting into tight spaces, which is impressive.
The suction power is strong enough to pick up most debris, including pet hair, which is a big plus for me as a cat owner. I appreciate the convenience of scheduling cleanings and the overall ease of use. The dustbin is also easy to empty, and the filters are straightforward to clean.
However, it's not perfect. Occasionally, it gets stuck on thicker rugs or tangled in cords, and I need to rescue it. Additionally, while it does a decent job on hard floors and low-pile carpets, it struggles a bit with high-pile rugs.
Overall, the Shark ION Robot R72 is a solid performer for everyday cleaning, and I would recommend it to anyone looking for an affordable, reliable robot vacuum. It definitely makes keeping the house clean much easier.
The suction power is strong enough to pick up most debris, including pet hair, which is a big plus for me as a cat owner. I appreciate the convenience of scheduling cleanings and the overall ease of use. The dustbin is also easy to empty, and the filters are straightforward to clean.
However, it's not perfect. Occasionally, it gets stuck on thicker rugs or tangled in cords, and I need to rescue it. Additionally, while it does a decent job on hard floors and low-pile carpets, it struggles a bit with high-pile rugs.
Overall, the Shark ION Robot R72 is a solid performer for everyday cleaning, and I would recommend it to anyone looking for an affordable, reliable robot vacuum. It definitely makes keeping the house clean much easier.
Written by a customer while visiting influenster.com
Customer Rating
5
Cleaning
on August 14, 2025
Posted by: ahaitsamber_9239
Best robot ever bought noise level is amazing and perfect very quiet and defiance is amazing and the battery life is out of this world and cleaning to
Written by a customer while visiting influenster.com
Customer Rating
3
Ok vacuum
on October 5, 2025
Posted by: sometimescelly_9050
Great vacuum if you have tile or vinyl flooring. If you have carpet, it does a good job, but will eat up the battery. Plus you have to clean it more often. It's definitely not great if you have animals that shed.
Response from influenster.comBy SharkNinja, October 7, 2025
Hi there, \nThank you for your honest review! We're glad to hear the vacuum works well on tile and vinyl flooring. We understand that carpeted areas and pet hair can place extra demands on battery life and maintenance. Your feedback is incredibly helpful as we continue to improve our products to better meet the needs of pet owners and homes with mixed flooring. \n\nWarm regards,\nShark Clean US
Written by a customer while visiting influenster.com