Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Matrix 2-in-1 Robot Vacuum/Mop with Sonic Mopping RV2410WD - Black
Average customer rating
4.3
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
22
4 Stars
10
3 Stars
6
2 Stars
1
1 Star
1
0%of customers recommend this product.
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0 out of
2)
Customer Reviews for Shark - Refurbished Excellent - Matrix 2-in-1 Robot Vacuum/Mop with Sonic Mopping RV2410WD - Black
Customer Rating
4
Good for the price
on June 12, 2024
Posted by: jennyw167
I've been using the Shark ION Robot R72 for a few months now, and it's been a great addition to my cleaning routine. As someone with a busy schedule, this robot vacuum has been a real time-saver. It does a good job navigating around my furniture and getting into tight spaces, which is impressive.
The suction power is strong enough to pick up most debris, including pet hair, which is a big plus for me as a cat owner. I appreciate the convenience of scheduling cleanings and the overall ease of use. The dustbin is also easy to empty, and the filters are straightforward to clean.
However, it's not perfect. Occasionally, it gets stuck on thicker rugs or tangled in cords, and I need to rescue it. Additionally, while it does a decent job on hard floors and low-pile carpets, it struggles a bit with high-pile rugs.
Overall, the Shark ION Robot R72 is a solid performer for everyday cleaning, and I would recommend it to anyone looking for an affordable, reliable robot vacuum. It definitely makes keeping the house clean much easier.
The suction power is strong enough to pick up most debris, including pet hair, which is a big plus for me as a cat owner. I appreciate the convenience of scheduling cleanings and the overall ease of use. The dustbin is also easy to empty, and the filters are straightforward to clean.
However, it's not perfect. Occasionally, it gets stuck on thicker rugs or tangled in cords, and I need to rescue it. Additionally, while it does a decent job on hard floors and low-pile carpets, it struggles a bit with high-pile rugs.
Overall, the Shark ION Robot R72 is a solid performer for everyday cleaning, and I would recommend it to anyone looking for an affordable, reliable robot vacuum. It definitely makes keeping the house clean much easier.
Written by a customer while visiting influenster.com
Customer Rating
5
Cleaning
on August 14, 2025
Posted by: ahaitsamber_9239
Best robot ever bought noise level is amazing and perfect very quiet and defiance is amazing and the battery life is out of this world and cleaning to
Written by a customer while visiting influenster.com
Customer Rating
3
Ok vacuum
on October 5, 2025
Posted by: sometimescelly_9050
Great vacuum if you have tile or vinyl flooring. If you have carpet, it does a good job, but will eat up the battery. Plus you have to clean it more often. It's definitely not great if you have animals that shed.
Response from influenster.comBy SharkNinja, October 7, 2025
Hi there, \nThank you for your honest review! We're glad to hear the vacuum works well on tile and vinyl flooring. We understand that carpeted areas and pet hair can place extra demands on battery life and maintenance. Your feedback is incredibly helpful as we continue to improve our products to better meet the needs of pet owners and homes with mixed flooring. \n\nWarm regards,\nShark Clean US
Written by a customer while visiting influenster.com
Customer Rating
5
Such A Time Saver!
on February 6, 2026
Posted by: Tabitha B
I have lots of 4 legged friends and use to vacuum almost everyday. I'm so glad we got this and now I have 1 more thing not to worry about. You can set up times and rooms you want clean so you can just set it up and forget about it!
Written by a customer while visiting influenster.com
Customer Rating
2
looking for a better one
on February 19, 2026
Posted by: JennyP
high hopes for this one but i bumped into everything and didn’t have a good enough sensor to stop if there were any plugs/wires in the way. it also didn’t hold a charge
Response from influenster.comBy SharkNinja, February 20, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re sorry to hear that your experience didn’t match your expectations. Bumping into obstacles, issues with detecting cords or wires, and trouble holding a charge can certainly make cleaning more frustrating than it should be, and we understand how disappointing that must have felt. We’d like invite you to visit our support page via the link below for troubleshooting. Our team is here to support every step of the way.
https://support.sharkninja.com/global-search/RV720
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re sorry to hear that your experience didn’t match your expectations. Bumping into obstacles, issues with detecting cords or wires, and trouble holding a charge can certainly make cleaning more frustrating than it should be, and we understand how disappointing that must have felt. We’d like invite you to visit our support page via the link below for troubleshooting. Our team is here to support every step of the way.
https://support.sharkninja.com/global-search/RV720
Kind regards,
Shark Clean
Written by a customer while visiting influenster.com
Customer Rating
5
Great
on February 28, 2026
Posted by: ShailaH
It cleans great! The battery life is long and I don’t have to worry about cleaning. It cleans by itself. I think it’s worth splurging on especially when you’re busy and cannot clean.
Written by a customer while visiting influenster.com
Customer Rating
4
Great for small places
on March 2, 2026
Posted by: RonaldJ
decent for the price. No big bells and whistles honestly but for someone who wants a skmple
Vacuum to clean up automatically it works great. Even has an app and Alexa cleaning.
Vacuum to clean up automatically it works great. Even has an app and Alexa cleaning.
Written by a customer while visiting influenster.com
Customer Rating
5
An efficient, quiet, and smart robot vacuum that m
on March 24, 2026
Posted by: MidelmisM
The Shark ION Robot has been a lifesaver for keeping my floors clean. I am very impressed with how quiet it is; the noise (ruido) level is minimal, so it doesn't disturb my daily activities. The sensors (sensores) work great at navigating around furniture and avoiding obstacles. I also love the different cleaning modes (modos) that allow for a more personalized clean. The battery duration (duración) is excellent, providing enough time to cover large areas, and it returns to its charging (carga) dock perfectly every time. Highly recommended for a hands-free clean!"
Written by a customer while visiting influenster.com