Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - Foodi 10-in-1 Smart XL Air Fry Oven, Countertop Convection Oven with Dehydrate & Reheat Capability - Stainless Silver
Average customer rating
4.2
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
148
4 Stars
29
3 Stars
19
2 Stars
11
1 Star
20
82%of customers recommend this product.
(
145 out of
177)
Customer Reviews for Ninja - Refurbished Excellent - Foodi 10-in-1 Smart XL Air Fry Oven, Countertop Convection Oven with Dehydrate & Reheat Capability - Stainless Silver
Customer Rating
4
Excellent product, but cleaning is challenging.
on October 2, 2023
Posted by: RobT
Gender:Male
I bought this after my standard range/oven stopped heating above 410°, though the XL Pro Air Oven was originally bought as a stopgap I’ve not bothered replacing my “normal” oven as the Ninja works better than any oven I’ve ever used! …however it is extremely difficult to clean, indeed I can’t fathom how anyone is able to keep there’s looking new. I’ve tried many different cleaning methods from simple water and towel all the way to harsh chemicals and abrasive pads and have never been able to get it as clean as I can get a traditional oven. I wish Ninja would have made the interior of the oven with welded seams or somehow would have eliminated the gaps in the metal that make it so you can’t go crazy with liquid cleaners. By far the hardest area to clean is the back area directly in front of the fan, the areas to either side of the fan on the back panel are also a real pain to clean. If they had made it more cleanable, and thereby more presentable (instead of embarrassing), I would give it 5 stars
I cook all my steaks, chops, chicken, and fish in this oven, both fresh and frozen, and it does an excellent job! It works so well and easily my Ninja Foodi Grill barely gets used anymore then than for air frying French fries and hash browns. The XL Oven is also great for cakes, pastries, rolls, and biscuits. Overall I love my Ninja XL Pro Air Oven, other than the difficulties cleaning it. ..one more thing, the booklet that comes with it should focus more on temps, times, and settings for various foods instead of recipes. I’ve never used a single recipe of theirs and have had to scour google to find other users recommend settings.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Amazing appliance, but super hard to clean
on September 16, 2023
Posted by: Rhi-Rhi2013
from Oregon
Gender:Female
I have owned the older version of this for 3ish years now and I still absolutely love it! I never use my oven and rarely my microwave lol this thing does everything you need it to, and then more! The only reason for not giving 5 stars is the cleaning issue… it is a HUGE hassle to clean, I have found that the ‘scourdaddy’ and some dawn dish soap works really well but it’s still really hard to clean 🥺 I have also used JOLT for the hard to get off spots a few times.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
HORRIBLE TO CLEAN
on September 14, 2023
Posted by: Joet
VERY DIFFICULT too clean. Ends up smoking and making the food taste awful and after scrubbing with strong cleaners necessary to use, had to cook for a long time to get the cleaning smells out. I spent too much time scrubbing the hard to reach inside with unsatisfactory results. i AM LOOKING FOR SOMETHING ELSE. Cannot put the accessories in the dishwasher and the inside looks terrible. It cooks pizza fine and is good for reheats and sandwiches. I have never put a chunk of meat inside due to the dreaded cleaning issues.
This website will not allow me to send a picture :(
This website will not allow me to send a picture :(
Written by a customer while visiting sharkninja.com
Customer Rating
5
Fantastic appliance, I never use my range oven!
on September 11, 2023
Posted by: Rosaleensf
from Sacramento, CA
Gender:Female
I am no longer using my range oven! Everything I make in my Ninja Foodi Smart XL Pro comes out beautifully! I especially love the Air Roast setting, but have tried them all. I would love if Ninja decided to make an induction burner. I use one now, I also love my Ninja air fryer/pressure cooker. Between the 3 I never use my range anymore. We live in a hot part of California, now my kitchen countertop appliances produce nearly zero heat and we stay cool. Also saving money cooking this way!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Only worked for 1.5 years
on September 5, 2023
Posted by: ddm8796
from Charlotte NC
Gender:Male
Worked for about a year and a half then stopped heating all the way. We loved it at first and used it regularly but now it can't even cook a pizza. Disappointed is an understatement.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Has anyone else had this problem?
on August 24, 2023
Posted by: ebzoo
from Concord, CA
Gender:Female
I use my Smart XL Pro every day and as others have reported it is a bear to clean. But that is not my main beef with this oven.
About 6 months ago all of the white lettering on the handle wiped off. Not all at once but slowly, if I touched the lettering while pushing a button it would smudge off. It is completely gone now and I have to use the oven by memory!
I only clean the oven with water and soap as directed by Ninja. (and that is probably why everyone complains how hard it is to clean) I understand it is only a cosmetic flaw but for the price I would think it would be more durable.
About 6 months ago all of the white lettering on the handle wiped off. Not all at once but slowly, if I touched the lettering while pushing a button it would smudge off. It is completely gone now and I have to use the oven by memory!
I only clean the oven with water and soap as directed by Ninja. (and that is probably why everyone complains how hard it is to clean) I understand it is only a cosmetic flaw but for the price I would think it would be more durable.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on July 31, 2023
Posted by: Brandie
from Homosassa, FL
Gender:Female
I have had this air oven just over a year. I use it more than any other appliance in my kitchen. I clean it thoroughly after each use. It is so rusted and corroded and looks disgusting. For the price I paid this never should've happened.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Rust
on July 26, 2023
Posted by: Donut54
from Spring texas
Gender:Female
I love the ninja products almost everything I have is ninja so I don’t have a oven and it’s just me here. My husband passed away and I use my oven ninja oven and it started rusting inside and I couldn’t get it clean or anything so now I’m not using it now without oven so therefore, maybe diet the ninja people can fix that problem. Thank you very much for your time.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com