Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - Foodi 10-in-1 Smart XL Air Fry Oven, Countertop Convection Oven with Dehydrate & Reheat Capability - Stainless Silver
Average customer rating
4.2
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
148
4 Stars
29
3 Stars
19
2 Stars
11
1 Star
20
82%of customers recommend this product.
(
145 out of
177)
Customer Reviews for Ninja - Refurbished Excellent - Foodi 10-in-1 Smart XL Air Fry Oven, Countertop Convection Oven with Dehydrate & Reheat Capability - Stainless Silver
Customer Rating
3
Good while it lasted
on February 4, 2024
Posted by: Donna
Love it, but after a year and a half the fan stopped working.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 27, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your oven. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your oven. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not what I thought it would be.
on January 25, 2024
Posted by: Dragontamer
from Sparks, NV
Gender:Female
I received this product 13 days ago. I was so.excited to start using my new oven. After using for 13 days I find it is not as I thought it would be. It is not a time saver or helpful. It takes 6+ minuets to toast one piece of toast and it has to be turned over to toast the other side. Also it took 35 minuets to cook three boneless, skinless chicken breast. That’s the same amount of time it would take in my oven. It takes up a LOT of room on my counter top which I don't have a lot of. I will be returning it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 26, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Ninja® Foodi® Smart XL Pro Air Oven. We will absolutely share your feedback with the relevant teams for consideration of future products. We hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Ninja® Foodi® Smart XL Pro Air Oven. We will absolutely share your feedback with the relevant teams for consideration of future products. We hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
!!DANGEROUS!!
on January 20, 2024
Posted by: Dthib81
This unit gets DANGEROUSLY hot on the outside! You will get BURNED!
If someone doesn't know you just used this oven and they touch it, THEY WILL GET BURNED! The only said that does not get DANGEROUSLY HOT is the back. If you forget you just used it and touch it, you WILL GET BURNED!
When you grab the handle to open the door when you are done cooking and your fingers touch the door, YOU WILL GET BURNED! I've already BEEN BURNED!
If someone doesn't know you just used this oven and they touch it, THEY WILL GET BURNED! The only said that does not get DANGEROUSLY HOT is the back. If you forget you just used it and touch it, you WILL GET BURNED!
When you grab the handle to open the door when you are done cooking and your fingers touch the door, YOU WILL GET BURNED! I've already BEEN BURNED!
DO NOT GET THIS IF YOU HAVE SMALL CHILDREN!!
I have no doubt that there will be a recall on this model. Or lawsuits.
Response from sharkninja.comBy SharkNinja, March 21, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja® Foodi® Smart XL Pro Air Oven. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja® Foodi® Smart XL Pro Air Oven. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on December 5, 2023
Posted by: Ninja Smart oven xl
from Vermont
Gender:Female
The Ninja Smart XL oven is the best oven ever. I had a Ninja before and I used it until it was tired. I bought a different brand and it just couldn't compete with the Ninja, so I bought a new one. I love my Ninja!! I won't ever buy a different brand.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poor quality
on November 2, 2023
Posted by: Cher
from ontario canada
Gender:Female
I bought this oven June 1, 2022 and the left of the handle has detached from the oven door. It is only 17 months old and it only has a warranty for 1 year.
Written by a customer while visiting sharkninja.com
Customer Rating
1
The second one died too!
on October 22, 2023
Posted by: CHELL6477
from Herndon, Virginia
Gender:Female
I first received this ninja air fryer almost 2 years ago but within the first year of use I had to have it replaced so they sent me a second one the second unit is now needing to be replaced what I have come to realize is that this air fryer cannot hold up to Everyday Use. I have had 2 of the same exact air fryers and they both stopped working in the exact same manner. It is unfortunate but I will no longer continue to use the ninja air fryer I will find another brand that will not die out from everyday use.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Great oven, but...
on October 9, 2023
Posted by: 1110Bunny
from Vashon Wa
Gender:Female
Love this oven. We don't have a conventional oven anymore, we only have this. It cooks great. Good size. Would buy this again except for the fact it is impossible to clean. It is disgusting. We have pretty much given up. Now saving for a new oven after 2 years. So wasteful. So disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great if you have destructive dogs!
on October 4, 2023
Posted by: Example: bob27
from Arizona
Gender:Male
We have this oven and HIGHLY recommend it to anyone with big dogs that like to break into the kitchen. One of our bloodhounds likes to break into the kitchen and take any loose items off the countertop. Recently she has taken our Air Oven off the counter as well. This thing and been ripped off the counter about 5 times and still works. Sure there are quite a few dents in the housing, but the glass is intact and still heats up our food as needed. This is the best countertop oven we have bought.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com