Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - Foodi 10-in-1 Smart XL Air Fry Oven, Countertop Convection Oven with Dehydrate & Reheat Capability - Stainless Silver
Average customer rating
4.2
(227 Reviews)
Rating breakdown 227 reviews
5 Stars
148
4 Stars
29
3 Stars
19
2 Stars
11
1 Star
20
82%of customers recommend this product.
(
145 out of
177)
Customer Reviews for Ninja - Refurbished Excellent - Foodi 10-in-1 Smart XL Air Fry Oven, Countertop Convection Oven with Dehydrate & Reheat Capability - Stainless Silver
Customer Rating
4
Heats up at lightning speed
on December 17, 2022
Posted by: zooplace
Absolutely love this oven. Only giving it 4 stars because it is missing 2 helpful features. It is missing a "Keep Warm" function and no beeper to let you know when it is heated to temp or when your food is done.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Looks promising but poor performance & unreliable
on December 26, 2022
Posted by: Dave
from Cincinnati
Gender:Male
Bought this unit a little over a year ago and, like clockwork, it failed shortly after the warranty expired. We bought it for the great design, XL capacity, and versatility, but it does not keep accurate temperature and everything takes about 2x the recommended time. Failing in such a short time was the last straw. We had a basic Oster air fryer toaster oven prior to this Ninja, and we had much better results overall (and it was reliable). Very disappointed given all of the marketing hype around this product - looks nice but stay away!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Stopped working after a year
on June 23, 2023
Posted by: Suepyt
Gender:Female
We were loving this over, using it every day. Out of the blue, it stopped letting us change temperature, or cooking time. There's nothing in the troubleshooting guide to help address this. So now it's useless to us (unless someone has a suggestion)
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Decent job for a large convection oven.
on June 27, 2023
Posted by: Greggkm
from Springfield MO
Gender:Male
Kinda pricey. Don't pay attention to the preheat. Its not real its just a timed function when oven should be at temp. Just add few more mins to come to temp. I used my first XL pro 2-3 times a day for 3 years. Then the rear element back behind the fan shield burnt out. Bet ya didnt know that element existed. I could still do toast cause the infrared tubes in the cavity still worked but no longer could bake or airfry. I gave in and bought another. There is no fix or parts for these ovens. Easy to learn to cook it it. Just go by some recipes online. Or your regular oven recipes and use a separate thermometer to check for doneness temp for meat and bread. By their casserole dish or find a small stainless steel lasagna pan onine to bake in. I use that on whole chicken as well to keep juices in the pan. I don't use the grated pan in their shallow sheet pan. Lastly try to keep it wiped down. Grease will gradually coat the inside and its almost impossible to get it off. Don't know why they can't do enamel on some oven cavity parts. Might as well save your money and not waste it on the extra warrant service. Warranty extension you buy is too expensive and you should just save and buy a new xl oven as I did.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Only worked for 1.5 years
on September 5, 2023
Posted by: ddm8796
from Charlotte NC
Gender:Male
Worked for about a year and a half then stopped heating all the way. We loved it at first and used it regularly but now it can't even cook a pizza. Disappointed is an understatement.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don’t buy
on December 14, 2021
Posted by: Heather
from Stephens city, vA
Gender:Female
Nothing but problems…. I called in to Ninja and that was an even bigger headache… so I’m returning it
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
3
I’m torn…oven works well, clean-up is a horror
on May 28, 2022
Posted by: Terry L
from El Cajon, California
Gender:Female
I’ve loved using this oven in the garage during our 90 degree days in San Diego area, but when it comes to cleaning this oven, what a disaster. I’ve worked on it two days now (on and off) and still haven’t gotten the back panel by the fan clean. My hands are like leather for trying to get it clean. I’m diligent about cleaning things down after using (I’m a clean fanatic) but this has been a total challenge. What in the world did they use to make that back panel because it’s NOT user friendly by any means.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Very disappointing
on July 10, 2021
Posted by: martinitime
from Claremore, Ok
Gender:Male
Very disappointed with this oven. Not worth the money I paid for it at all. It will never hit the set temperature and certainly will never hit 450 degrees. I have an oven thermometer inside and it never comes close to the temp it's set to. Don't buy this oven, it's not worth the money. Did I mention it's very loud.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com