Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - 72oz. Frozen Drink & Slushie Machine FS300 - Artic Blue|Gray
Average customer rating
4.7
(1,974 Reviews)
Rating breakdown 1,974 reviews
5 Stars
1,700
4 Stars
140
3 Stars
48
2 Stars
22
1 Star
64
94%of customers recommend this product.
(
895 out of
949)
Customer Reviews for Ninja - Refurbished Excellent - 72oz. Frozen Drink & Slushie Machine FS300 - Artic Blue|Gray
Customer Rating
3
Machine quality
on December 11, 2024
Posted by: Tamara
Gender:Female
I like the machine, but Im not a fan of how the parts are made . The plastic pieces are very delicate and easy to break if not careful. It takes a bit longer to make a drink.
Response from sharkninja.comBy Ninja Kitchen, January 10, 2025
Hello Tamara,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
waste of money.
on December 28, 2024
Posted by: joe14
waste of money. just makes drinks cold. no ice or shush at all. i would return it if i could but got if for christmas gift.
Response from sharkninja.comBy SharkNinja, January 28, 2025
Hello,
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your SLUSHI is performing; we’d like to make sure it’s working as it should.
Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Thank you for taking the time to provide your feedback.
Something doesn’t seem quite right about how your SLUSHI is performing; we’d like to make sure it’s working as it should.
Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
The Best Slushi Ever
on February 8, 2025
Posted by: MsEDG372
from Baton Rouge, Louisiana
Gender:Female
The best decision I made in buying one, I use it everyday!
Written by a customer while visiting sharkninja.com
Customer Rating
1
MOLD! Do not purchase until the mold issue is cor
on March 28, 2025
Posted by: Sarah
from Muncie IN
Gender:Female
MOLD!!! The canister will develop a mold after a time that is unreachable to remove. I love the slushes this produces, but I can’t feed my friends & family dangerous mold along with the tasty treat. This is a serious design flaw that needs corrected. Liability should be a concern with the company.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 8, 2025
Hello Sarah,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your SLUSHI. We will absolutely share your feedback with the relevant teams internally.
Please reach out to our team by phone at 1-800-365-0135, we'd be happy to assist you further with this.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your SLUSHI. We will absolutely share your feedback with the relevant teams internally.
Please reach out to our team by phone at 1-800-365-0135, we'd be happy to assist you further with this.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Dissappointed
on September 28, 2025
Posted by: BillyBoy
I was very disappointed in how it comes out in small dropping chunks and not a continuous smoothie most of the time.
Response from sharkninja.comBy SharkNinja, September 30, 2025
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your smoothies aren’t coming out as expected. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Somewhat Disappointed
on October 12, 2025
Posted by: Kev’s Opinion
Gender:Male
I don’t think this was worth the price and it was short of my expectations.
Cons:
- I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz.
- I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz.
- The machine has temperature issues. The preset settings temperatures for frappes and slushies are not correct or consistent. I have to lower the temperature to make sure it freezes properly. For example, every time I select slushy it doesn’t freeze unless I lower the temperature way lower than the preset default temperature.
- Not a great machine for Frappuccinos. If you’re using milk in your Frappuccino recipe, then the machine will basically ruin the texture by making the drink frothy. I haven’t tried using a recipe with a powdered Frappuccino mixture yet so I can’t comment on it but it may work if you use it.
Pro’s:
- Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour.
- Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour.
- Design of function is simple and sleek.
- Easy to clean however if you use milk in the recipe it’s harder to get clean so wash it immediately.
In summary, I wish I did not buy this product because of the capacity of only 64 oz. If it were 128 oz capacity I think it would be worth it. I think just using my Ninja blender which has the same capacity of 64 oz would have sufficed for my needs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi Kev,
Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency.
We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option.
Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve.
Warm regards,
Ninja Kitchen US
Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency.
We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option.
Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfectly Blended Frozen Treats in Seconds
on October 16, 2025
Posted by: Adami1
This machine is a game-changer for summer. It effortlessly creates incredibly smooth, slushy-style frozen drinks with zero icy chunks. I was impressed with its speed https://calgaryprayertimes.com/importance-of-mosques-in-islam/ it delivered a perfect, frosty Slurpee-like consistency in under 60 seconds. Cleanup is also surprisingly simple. It's as fun to use as it is to drink from.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Birthday Gift!!!
on October 19, 2025
Posted by: Markie928
from Abilene, TX
Gender:Female
Hubby purchased this for my birthday and once I set it up, I have been blending and slushy-ing every weekend! Love it so much. But there are some things that I would like to even improve upon or have better explained. Like, the alcohol to mixture ratio. There are some confusing instructions with that and the prefix instructions.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com