Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - 72oz. Frozen Drink & Slushie Machine FS300 - Artic Blue|Gray
Average customer rating
4.7
(1,974 Reviews)
Rating breakdown 1,974 reviews
5 Stars
1,700
4 Stars
140
3 Stars
48
2 Stars
22
1 Star
64
94%of customers recommend this product.
(
895 out of
949)
Customer Reviews for Ninja - Refurbished Excellent - 72oz. Frozen Drink & Slushie Machine FS300 - Artic Blue|Gray
Customer Rating
1
Poor investment- good luck
on August 30, 2024
Posted by: Maria386
from Brodheadsville PA
Gender:Female
I purchased this item a few weeks ago and it can be temperamental. If the sugar content or heavy cream is off- or if the machine isn’t set at a specific setting, the product will not turn to slush. Also, it tends to leak and hard to clean. Now I’m having trouble with an oily substance leaking. Not worth the money!
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, September 20, 2024
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not worth the hassle
on September 18, 2024
Posted by: ApexTN
from Tennessee
Gender:Male
simple to use, but going by directions on making a frappe, the liquid doesn’t freeze and only the cylinder freezes. So leaves you with a huge mess to clean up. Do not recommend and don’t waste your money
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, September 24, 2024
Hello Joshua,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on November 3, 2024
Posted by: aaron
from Penn valley ca
Gender:Male
Not impressed. can't make sugar free drinks.
Even the consistency of drinks with sugar aren't with the right consistency as other machines.
After drink is slightly slushy, it will not dispense with a good flow.
With good conscience I DO NOT recommend this product. I will be returning mine.
Even the consistency of drinks with sugar aren't with the right consistency as other machines.
After drink is slightly slushy, it will not dispense with a good flow.
With good conscience I DO NOT recommend this product. I will be returning mine.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 7, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your SLUSHi output. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your SLUSHi output. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Be Aware
on May 10, 2025
Posted by: Unhappy Customer
from MI
Gender:Male
I bought this item 6 months ago. There is a serious design flaw in the machine that allows mold to grow in a section along the edge of the tank that is completely inaccessible for cleaning. This poses both hygiene concerns and operational challenges. Despite multiple attempts to address this issue directly with the Ninja, they have refused to provide support, including declining to offer a replacement unit or even sell us a replacement part. We find this lack of accountability unacceptable, especially given the potential health risks and the importance of proper sanitation in food and beverage equipment. Buy at your own risk. Do a search and you will find this is a wide spread problem with all the units they sell and they refuse to do anything about it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 13, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having molding trouble
with your Ninja. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having molding trouble
with your Ninja. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Never buy this product
on March 1, 2025
Posted by: Aline
from Orange Park FL
Gender:Female
Bought this just a couple months ago got mold in the seal. Ninja will not stand by their warranty. Would never buy another product again.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 11, 2025
Hello Aline,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having molding troubles with the your SLUSHi. We will absolutely share your feedback regarding the warranty policies with the
relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having molding troubles with the your SLUSHi. We will absolutely share your feedback regarding the warranty policies with the
relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Defect not Corrected
on August 11, 2025
Posted by: Disappointed
We love this machine but we cannot use it anymore. There is a lip on the end of the vessel that holds the slushy ingredients that cannot be cleaned. I soak it every time I use it in warm to hot water with dawn overnight and does not clean. Do not have dish washer or water pick to clean it. I have four other NINJA PRODUCTS and use all the time and I am very happy with. Ninja will not replace vessel and it is still under warranty. I feel this is a defect causing bacteria and mold to get into the slushy. If it gets into the rim when using it can also get out when using.
Response from sharkninja.comBy SharkNinja, August 12, 2025
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with cleaning your Ninja SLUSHi. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with cleaning your Ninja SLUSHi. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Slushi Machine
on July 21, 2024
Posted by: Greg S.
I have always wanted a slushee machine for both alcoholic and non-alcoholic drinks. I m the type of person that combs through as many reviews as possible before buying something but when this went on sale, it was an immediate buy for me. The Slushi machine has been great for both alcoholic and non-alcoholic drinks. I own a very powerful blender as well as a high-end frozen margarita maker. Both make great drinks but with the Slushi, my drinks aren’t diluted due to using ice and this is a game changer. . I couldn’t be happier with this purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Non-functional
on December 29, 2024
Posted by: MHPes
I’ve tried to make a spike slushie and 2 times to make a rose’ slushie and was never successful
Response from sharkninja.comBy SharkNinja, February 20, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your having issues forming a SLUSHi with your product. We can see that the situation has been resolved. If you need any further assistance, Please phone at 1-800-365-0135, we'd be happy to assist.
Thank you for taking the time to leave a review.
We're so sorry to hear that your having issues forming a SLUSHi with your product. We can see that the situation has been resolved. If you need any further assistance, Please phone at 1-800-365-0135, we'd be happy to assist.
Written by a customer while visiting sharkninja.com