Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - 72oz. Frozen Drink & Slushie Machine FS300 - Artic Blue|Gray
Average customer rating
4.7
(2,013 Reviews)
Rating breakdown 2,013 reviews
5 Stars
1,727
4 Stars
142
3 Stars
49
2 Stars
25
1 Star
70
94%of customers recommend this product.
(
914 out of
973)
Customer Reviews for Ninja - Refurbished Excellent - 72oz. Frozen Drink & Slushie Machine FS300 - Artic Blue|Gray
Customer Rating
2
Okay
on April 24, 2026
Posted by: Marvelkid
A very good idea and it is good for ice, but any kind of alcoholic slushie is a guessing game on whether it will slush up or not even when following the recipes. Often times, having to add additional water, etc. making the process tedious.
Response from sharkninja.comBy SharkNinja, April 24, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re glad to hear you’re enjoying the machine for ice, but we understand how frustrating it can be when alcoholic slushies don’t turn out as expected. We know that can make the experience feel more complicated than it should be, and we appreciate you sharing that honest feedback. Alcohol content, sugar levels, and liquid ratios can all impact how well a mixture slushes, so for helpful guidance, tips, and recipe ideas, we recommend visiting our website via the link below. You’ll find additional resources there that may help improve consistency and make the process easier and more enjoyable.
You'd also find step-by-step guidance to troubleshoot and resolve the problem, if needed.
https://support.sharkninja.com/global-search/fs300
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re glad to hear you’re enjoying the machine for ice, but we understand how frustrating it can be when alcoholic slushies don’t turn out as expected. We know that can make the experience feel more complicated than it should be, and we appreciate you sharing that honest feedback. Alcohol content, sugar levels, and liquid ratios can all impact how well a mixture slushes, so for helpful guidance, tips, and recipe ideas, we recommend visiting our website via the link below. You’ll find additional resources there that may help improve consistency and make the process easier and more enjoyable.
You'd also find step-by-step guidance to troubleshoot and resolve the problem, if needed.
https://support.sharkninja.com/global-search/fs300
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Questionable longevity
on April 25, 2026
Posted by: Jade0122
Gender:Female
I have owned this product for two years but have used it fewer than 15 times. Despite this minimal use, the unit failed to power on when I attempted to use it a few days ago. While I appreciate the discount offered during my call, I am disappointed that the product failed so quickly outside of the one-year warranty period.
I genuinely enjoyed this product, but I am hesitant to purchase a replacement given the lack of longevity with my current machine.
I genuinely enjoyed this product, but I am hesitant to purchase a replacement given the lack of longevity with my current machine.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 29, 2026
Hi Jade,
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we’re really sorry. We completely understand how disappointing it is for a product to stop working after such limited use. We do appreciate you sharing your honest feedback regarding the warranty period and your concerns about longevity. While we’re glad our team was able to offer a discount, we understand that it doesn’t fully make up for the inconvenience or rebuild confidence right away. Thank you again for letting us know how you feel. We genuinely appreciate your support and hope to earn back your trust in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we’re really sorry. We completely understand how disappointing it is for a product to stop working after such limited use. We do appreciate you sharing your honest feedback regarding the warranty period and your concerns about longevity. While we’re glad our team was able to offer a discount, we understand that it doesn’t fully make up for the inconvenience or rebuild confidence right away. Thank you again for letting us know how you feel. We genuinely appreciate your support and hope to earn back your trust in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on May 2, 2026
Posted by: bshk
I am very happy with the machine and guide given with it!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on May 3, 2026
Posted by: Leona 11
from Florissant mo
Gender:Female
[This review was collected as part of a promotion.] Love it thank you. Have not tryout as of May 32026
Written by a customer while visiting sharkninja.com
Customer Rating
1
Brand new machine and the motor stalls everytime!
on May 9, 2026
Posted by: Ashly16
from Washington
Gender:Female
Have tried 7 times using simple hawaiian punch and motor stalls every time. This machine is brand new out of the box.
Response from sharkninja.comBy Sharkninja, May 12, 2026
Hi Ashly,
We regret hearing about your experience. That’s definitely not the kind of performance you should be seeing, especially with a brand‑new unit. It’s frustrating to run into repeated stalling, even after multiple attempts. We’d recommend taking a look at our self-help troubleshooting guide here:
https://support.sharkninja.com/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca
If the issue continues after going through the guide, please follow the directions provided at the end so we can review your case further and assist with next steps.
Kind Regards,
Ninja Kitchen
We regret hearing about your experience. That’s definitely not the kind of performance you should be seeing, especially with a brand‑new unit. It’s frustrating to run into repeated stalling, even after multiple attempts. We’d recommend taking a look at our self-help troubleshooting guide here:
https://support.sharkninja.com/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca
If the issue continues after going through the guide, please follow the directions provided at the end so we can review your case further and assist with next steps.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com