Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - 72oz. Frozen Drink & Slushie Machine FS300 - Artic Blue|Gray
Average customer rating
4.7
(2,053 Reviews)
Rating breakdown 2,053 reviews
5 Stars
1,764
4 Stars
143
3 Stars
50
2 Stars
25
1 Star
71
94%of customers recommend this product.
(
924 out of
984)
Customer Reviews for Ninja - Refurbished Excellent - 72oz. Frozen Drink & Slushie Machine FS300 - Artic Blue|Gray
Customer Rating
3
Somewhat Disappointed
on October 12, 2025
Posted by: Kev’s Opinion
Gender:Male
I don’t think this was worth the price and it was short of my expectations.
Cons:
- I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz.
- I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz.
- The machine has temperature issues. The preset settings temperatures for frappes and slushies are not correct or consistent. I have to lower the temperature to make sure it freezes properly. For example, every time I select slushy it doesn’t freeze unless I lower the temperature way lower than the preset default temperature.
- Not a great machine for Frappuccinos. If you’re using milk in your Frappuccino recipe, then the machine will basically ruin the texture by making the drink frothy. I haven’t tried using a recipe with a powdered Frappuccino mixture yet so I can’t comment on it but it may work if you use it.
Pro’s:
- Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour.
- Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour.
- Design of function is simple and sleek.
- Easy to clean however if you use milk in the recipe it’s harder to get clean so wash it immediately.
In summary, I wish I did not buy this product because of the capacity of only 64 oz. If it were 128 oz capacity I think it would be worth it. I think just using my Ninja blender which has the same capacity of 64 oz would have sufficed for my needs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi Kev,
Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency.
We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option.
Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve.
Warm regards,
Ninja Kitchen US
Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency.
We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option.
Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Yummy slushi
on October 5, 2025
Posted by: Coldwater
from Ny
Gender:Male
Make a cola slushi it is so good but not so good with peach sanappal
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great easy to clean amazing
on October 2, 2025
Posted by: Gili
Gender:Female
Easy to use easy to clean nothing complicated about this item it is amazing great product the sushi’s were amazing we had them with dinner just beautiful great price
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Dissappointed
on September 28, 2025
Posted by: BillyBoy
I was very disappointed in how it comes out in small dropping chunks and not a continuous smoothie most of the time.
Response from sharkninja.comBy SharkNinja, September 30, 2025
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your smoothies aren’t coming out as expected. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent
on September 27, 2025
Posted by: Bandit4200
from Florida
Gender:Male
Very happy with this product, excellent, slushy slushy slushy all day everyday from wine to soda
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
It works if you add sugar or sugar additive
on September 27, 2025
Posted by: TAG14
I bought this a few weeks ago. I had no idea it needed at least 16 oz or sugar substitute if using sugar reduced substances. Even if I wanted to return, Ninja doesn’t cover return costs or provide local return for this very heavy item.
Response from sharkninja.comBy SharkNinja, September 30, 2025
Hi TAG14, Thank you for taking the time to leave a review. We are sorry to hear about the confusion regarding sugar substitute requirements and the return process. We understand how frustrating this can be, especially with a heavy item. We do offer prepaid return labels, and our team would be happy to assist you. Please contact us at 1-800-365-0135. Hours of Operation: Monday to Friday 9am – 9pm EST | Saturday 9am – 6pm EST
For helpful product usage tips and FAQs, please visit: https://support.ninjakitchen.com/hc/en-us/articles/14631723787420-FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-FAQs
Kind regards, Ninja Kitchen US
For helpful product usage tips and FAQs, please visit: https://support.ninjakitchen.com/hc/en-us/articles/14631723787420-FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-FAQs
Kind regards, Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
2
on September 26, 2025
Posted by: Agent 007
This product will not work effectively if you have a large gathering at your function. It takes too long to make a batch of margaritas. I bought and tried it out before having company. I returned it the next day.
Response from sharkninja.comBy SharkNinja, September 27, 2025
Hi there, Thank you for your feedback. We're sorry to hear the product didn’t meet your expectations for your event. We understand how disappointing that can be and truly appreciate you taking the time to share your experience. If you have any questions or would like to learn more about other models that might be better suited for your needs, our Customer Service team is here to help at 1 800 365 0135
Monday to Friday 9am to 9pm EST
Saturday 9am to 6pm EST
Kind regards, Ninja Kitchen
Monday to Friday 9am to 9pm EST
Saturday 9am to 6pm EST
Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on September 25, 2025
Posted by: KP Ninja
I love my ninja! It does everything I need it to do. It’s the best Mother’s Day present I ever received.
Written by a customer while visiting sharkninja.com