Customer reviews from aosom.com
Outsunny - 10' x 13' Aluminum Patio Pergola with Retractable Pergola Canopy, Backyard Shade Shelter for Porch - Brown
Average customer rating
4.3
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
17
4 Stars
8
3 Stars
5
2 Stars
1
1 Star
0
Customer Reviews for Outsunny - 10' x 13' Aluminum Patio Pergola with Retractable Pergola Canopy, Backyard Shade Shelter for Porch - Brown
Customer Rating
5
Why the hate
on April 18, 2019
Posted by: Ian K.
(Purchased and assembled early April in WI)I want to preface my review by stating I assembled this completely solo, and not the 3 person minimum as stated on the product, so take what you will out of this review. I consider myself to be "relatively handy" at DIY, but I am not a professional.1. The product arrived in a giant, heavy box but all the pieces were accounted for and nothing was broken, damaged, etc. One of my "S" bars (the top beam pieces of the pergola) was a bit scuffed. That was it.2. The instructions straight up suck. The whole assembly is only about 8 steps when it should have been about 20 or more. They try and jam 3-4 steps into 1 step and only provide photos. There are no written instructions, and the photos are not always obvious on what it's trying to show. This resulted in a lot of disassembly and re-assembly on my part to correct my errors. You need to look at every little detail in those photos to make sure your screw holes are facing the correct way, which is represented with a very tiny dot on the images.3. I assembled as much as I could indoors on carpet/linoleum flooring as it was raining outside at the time. All beams, legs, etc were done indoors until the weather cleared up.4. Once the weather cleared up, I assembled what I would consider the worst part (considering I was alone) which was attaching the legs together with the beams to get it standing. The process itself isn't terrible, but it was extremely difficult alone.5. Once the legs are standing on their own, the rest of the assembly is pretty simple and self explanatory.6. Attaching the canopy rail isn't terrible, but again, a pain solo. The canopy material is that of umbrella type material. Mine did not tear during assembly and appeared strong.The hands down most frustrating part of this assembly was trying to do everything alone, and that's no fault of the product. The unclear photo instructions is their fault, though.In the end, the pergola is very stable and looks very nice. My backyard neighbors commented immediately after I finished to say it looked really good. I'm sure they enjoyed watching me struggle.I absolutely recommend using a quality screwdriver and not the junk provided with this. Seeing the photos of the "bending" legs tells me that they did not tighten the screws properly. I used a ratchet screwdriver, and fully tightening the screws corrects this easily.I also did not have any issues of the beams or pieces "bending like tin cans" as another reviewer described. All pieces felt tough and sturdy, good metal material, and I dropped pieces several times onto a cement patio with no scuffing or bending.None of my screws stripped during assembly. I had no issues with holes not aligning. I again point this to user/assembler error. If they don't line up, you did something wrong.In the end, this pergola really makes my backyard look more appealing and inviting, and I look forward to being able to enjoy the summer under it.
Written by a customer while visiting aosom.com
Customer Rating
5
bent posts and wrong part
on May 28, 2019
Posted by: carpentervickie
we received this with box not damaged so the dented poles were not done in transit. We carefully followed instructions matching parts to letters. The top fron bar sags in the middle and no way to correct or precent it. some of the screw holes were oversize enough that screws would not tighten. We have built many pieces of furniture and gazebos prior to this so are mot novices. This was the lowest quality of anything we have ever put together
Written by a customer while visiting aosom.com
Customer Rating
3
Lucky we're good at DIY fixes
on August 7, 2020
Posted by: SprottKristy
Overall we do like this gazebo and are happy we purchased it. It's attractive and the fact that we can pull the canopy to be open when we're not using it is exactly what we needed for a lightweight gazebo in our windy spot. The downside is that the legs bend where the two vertical pieces fit together. Some of the holes were stripped, but I'm not sure that made much of a difference because all of the legs have the same issue. We've pretty much solved that by putting angle brackets all around those joints, spray painting them brown to match the frame. The other issue was that one of the flaps that the horizontal bars go through to hold up the canopy was skipped when they were sewing them, so there was no way to hold that section of the canopy up. I sewed that myself so that's worked out fine. We didn't try to return the item for any of these reasons and instead just opted to fix them ourselves, so I don't know how that process might have gone.
Written by a customer while visiting aosom.com
Customer Rating
3
Lucky we're good at DIY fixes
on August 6, 2020
Posted by: Sprott K.
Overall we do like this gazebo and are happy we purchased it. It's attractive and the fact that we can pull the canopy to be open when we're not using it is exactly what we needed for a lightweight gazebo in our windy spot. The downside is that the legs bend where the two vertical pieces fit together. Some of the holes were stripped, but I'm not sure that made much of a difference because all of the legs have the same issue. We've pretty much solved that by putting angle brackets all around those joints, spray painting them brown to match the frame. The other issue was that one of the flaps that the horizontal bars go through to hold up the canopy was skipped when they were sewing them, so there was no way to hold that section of the canopy up. I sewed that myself so that's worked out fine. We didn't try to return the item for any of these reasons and instead just opted to fix them ourselves, so I don't know how that process might have gone.
Written by a customer while visiting aosom.com
Customer Rating
3
Great shade
on May 23, 2021
Posted by: Anonymous
This is a really nice shade that does not take up a lot of room. The metal is flimsy and the legs and cross post bow really easily. Took the canvas off. For the winter and it made it through the New England winter. I wish the metal it was made from was sturdier, then I would give a 10.
Written by a customer while visiting aosom.com
Customer Rating
2
Very bad instructions
on August 2, 2021
Posted by: Anonymous
The instructions were poor with just pictures, not all the parts were labeled and some parts of the instructions were not accurate or understandable.
The product itself was bent in places and needed to be fixed and in other places the screws would not go in,needing to then be duck taped.
The footing and legs are flimsy and will need to be secured.
The product itself was bent in places and needed to be fixed and in other places the screws would not go in,needing to then be duck taped.
The footing and legs are flimsy and will need to be secured.
Written by a customer while visiting aosom.com
Customer Rating
3
Canopy tears easily.
on September 23, 2021
Posted by: Anonymous
we have only had the pergola a little over 2 months and the canopy material is showing signs of separation. Definitely needs a heavier material. The frame seems more than strong enough and at the same time light weight and portable.
Written by a customer while visiting aosom.com