Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
Love my Art Display
on June 5, 2025
Posted by: Kktexas
[This review was collected as part of a promotion.] What I most appreciate is the art display. The streaming works great, the picture is great. My only negative is that my first Frame tv only lasted 3 years. I’m hopeful that this one lasts longer than 3 years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful Photos vs Black Screen
on June 5, 2025
Posted by: NoBlack
[This review was collected as part of a promotion.] We love the Frame TV....it's fun to catch the changing photos and review whether we love, like, or don't like a photo and why. We use Utube TV and Netflix. Am sure we will add more as time goes on. The sound, color, etc are excellent. We upgraded from a smaller TV and I did not want a huge black screen in the room. It's perfect.
Value
3
Response from Samsung USBy Samsung Specialist, June 5, 2025
Hi,
Thanks for taking a moment to review Samsung’s Frame TV. If you’re experiencing specific issues which caused you to give this a negative 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for taking a moment to review Samsung’s Frame TV. If you’re experiencing specific issues which caused you to give this a negative 3-star rating, please know Samsung Customer Support is here to help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love the art feature!
on June 5, 2025
Posted by: Loveknickknacks
[This review was collected as part of a promotion.] This is our main tv and it looks and sounds great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful
on June 20, 2025
Posted by: Zee2009
[This review was collected as part of a promotion.] Looks great on wall. Only complain is that the sound goes out and you have restart it.
Value
4
Response from Samsung USBy Samsung Specialist, June 20, 2025
Hi Zee2009,
Thank you for your review. If you're not hearing sound from your Frame TV, please try the following:
• Check your volume and mute settings, and confirm external speakers are powered on.
• If using HDMI ARC/eARC, make sure you’re using a certified HDMI cable and go to: Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto. Also enable Anynet+ (HDMI-CEC) under External Device Manager.
• For Optical, be sure the external audio device is on before connecting, and set Sound Output = Optical.
• For Bluetooth, try unpairing and reconnecting: Settings > Sound > Sound Output > Bluetooth Speaker List
• For Wi-Fi speakers, use: Sound Output > Wi-Fi Speaker Surround Setup and make sure both devices are on the same network.
You can also try running a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test
If your issue continues, we’re happy to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Advisor
Thank you for your review. If you're not hearing sound from your Frame TV, please try the following:
• Check your volume and mute settings, and confirm external speakers are powered on.
• If using HDMI ARC/eARC, make sure you’re using a certified HDMI cable and go to: Settings > All Settings > Sound > Expert Settings > HDMI eARC Mode = Auto. Also enable Anynet+ (HDMI-CEC) under External Device Manager.
• For Optical, be sure the external audio device is on before connecting, and set Sound Output = Optical.
• For Bluetooth, try unpairing and reconnecting: Settings > Sound > Sound Output > Bluetooth Speaker List
• For Wi-Fi speakers, use: Sound Output > Wi-Fi Speaker Surround Setup and make sure both devices are on the same network.
You can also try running a Sound Test: Settings > Support > Device Care > Self Diagnosis > Sound Test
If your issue continues, we’re happy to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking the ‘Support’ link at Samsung.com.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great center piece to a room
on June 20, 2025
Posted by: SamsungTVowner
[This review was collected as part of a promotion.] Beautiful tv, love the anti glare screen. Best television I've owned. Would buy another!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful
on June 20, 2025
Posted by: Best2Have
[This review was collected as part of a promotion.] Absolutely Gorgeous! We love it. Every time we have anyone over they are blown away with our TV features and instantly fall in love!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love them so much we have Three!
on June 20, 2025
Posted by: JohnnyBGolfn
[This review was collected as part of a promotion.] The picture is great for sports and movies. We also like having art and photos on the screen when not in use.
We have a 65” in our family room, a 55” in the master bedroom, and a 55” in the living room of our second home. We love them!
We have a 65” in our family room, a 55” in the master bedroom, and a 55” in the living room of our second home. We love them!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as my previous Frames
on June 22, 2025
Posted by: chobbg
[This review was collected as part of a promotion.] I expected this Frame to be an improved experience or at least the same as my older models. My main issue is that when "turn off" my directv, the TV turns off completely and does not go into art mode (like my units from 2 years prior). Then whenever I go to turn on the tv, it often takes multiple attempts. It's strange, but in further research, this is a common compliant. But as far is picture and sound, the TV does a good job and no complaints there.
Value
3
Response from Samsung USBy Samsung Specialist, June 23, 2025
chobbg,
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US