Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(834 Reviews)
Rating breakdown 834 reviews
5 Stars
576
4 Stars
135
3 Stars
47
2 Stars
27
1 Star
49
73%of customers recommend this product.
(
102 out of
140)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
Samsung Never Disappoints
on March 5, 2026
Posted by: Happy Customer
from Cleveland, Ohio
[This review was collected as part of a promotion.] Ideal for bright, sunny, rooms. "Art Mode” turns television into a vibrant, beautiful 75” art display. Mounts flush to wall.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Frame looks incredible
on November 18, 2024
Posted by: LovnLife
[This review was collected as part of a promotion.] We love the way The Frame looks on the wall. Mounted above the fireplace, with a custom frame, it looks like a piece of art. It has a great picture and with the Samsung low profile soundbar it’s makes a great pair.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really love it
on November 28, 2025
Posted by: Fdotguido
[This review was collected as part of a promotion.] This has been the best TV we have ever had. Everyone who comes into our house is amazed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like it's a piece of art!
on August 20, 2024
Posted by: Codyj401
[This review was collected as part of a promotion.] The TV is phenomenal like any other samsung TV but this TV is also beautiful. I have 2 1 50" and 65" and people walk into my house and with the right picture and matted look it can do has tricked people to think the TV was an actual portrait.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible service from Samsung Frame team
on June 20, 2025
Posted by: Donotlikeframe
[This review was collected as part of a promotion.] I have been waiting for an answer from the Samsung Frame team for over 3 months and still have NO resolution on how to get the frame service.
This experience have ruined my love for Samsung products.
I have a business that works with interior design, residential and commercial, and will make sure my clients do not purchase your product.
Value
1
Response from Samsung USBy Samsung Specialist, June 23, 2025
Hi,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
glitches, and blasts with unwanted content
on July 8, 2025
Posted by: New Home
from Manhattan
I’ve had the 85” for a month now and it locks up terribly and won’t switch between apps. Worse, Samsung TV auto plays with no way to remove it from blasting me with content I don’t want to see, and when it locks up, it stays blaring for a while before i finally usually unplug the TV entirely. Disappointed :( I’ve also tried to chat gpt and google and call to get a solution to remove samsung tv and nothing has worked. The tv override appears to be lovely but it’s so glitchy and the unwanted content is so aggressive that I have avoided using it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, July 8, 2025
Hi New Home,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
While your TV may currently default to Samsung’s TV Plus app, please know you can choose what your TV does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
While your TV may currently default to Samsung’s TV Plus app, please know you can choose what your TV does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Dont buy
on December 28, 2025
Posted by: Tank
from New york
After using for 6 months the TV screen went crazy
While watching a game the screen went nuts and lines came across the screen and it is permanent
While watching a game the screen went nuts and lines came across the screen and it is permanent
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, December 29, 2025
Hi,
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Frame Trouble
on January 3, 2025
Posted by: Gaowner
[This review was collected as part of a promotion.] Had the 65” The Frame for 2 weeks and the volume increases and decreases on its own. Not good. Always have to have remote in your hand to turn volume up or down.
Value
1
Response from Samsung USBy Samsung Specialist, January 6, 2025
Gaowner,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US