Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
The Frame looks incredible
on November 18, 2024
Posted by: LovnLife
[This review was collected as part of a promotion.] We love the way The Frame looks on the wall. Mounted above the fireplace, with a custom frame, it looks like a piece of art. It has a great picture and with the Samsung low profile soundbar it’s makes a great pair.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really love it
on November 28, 2025
Posted by: Fdotguido
[This review was collected as part of a promotion.] This has been the best TV we have ever had. Everyone who comes into our house is amazed
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like it's a piece of art!
on August 20, 2024
Posted by: Codyj401
[This review was collected as part of a promotion.] The TV is phenomenal like any other samsung TV but this TV is also beautiful. I have 2 1 50" and 65" and people walk into my house and with the right picture and matted look it can do has tricked people to think the TV was an actual portrait.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Classy Low-key excellent features
on May 30, 2025
Posted by: Twistedwitt79
[This review was collected as part of a promotion.] I use my Samsung TV when I'm not using my Samsung phone it works great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible service from Samsung Frame team
on June 20, 2025
Posted by: Donotlikeframe
[This review was collected as part of a promotion.] I have been waiting for an answer from the Samsung Frame team for over 3 months and still have NO resolution on how to get the frame service.
This experience have ruined my love for Samsung products.
I have a business that works with interior design, residential and commercial, and will make sure my clients do not purchase your product.
Value
1
Response from Samsung USBy Samsung Specialist, June 23, 2025
Hi,
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
glitches, and blasts with unwanted content
on July 8, 2025
Posted by: New Home
from Manhattan
I’ve had the 85” for a month now and it locks up terribly and won’t switch between apps. Worse, Samsung TV auto plays with no way to remove it from blasting me with content I don’t want to see, and when it locks up, it stays blaring for a while before i finally usually unplug the TV entirely. Disappointed :( I’ve also tried to chat gpt and google and call to get a solution to remove samsung tv and nothing has worked. The tv override appears to be lovely but it’s so glitchy and the unwanted content is so aggressive that I have avoided using it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, July 8, 2025
Hi New Home,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
While your TV may currently default to Samsung’s TV Plus app, please know you can choose what your TV does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
While your TV may currently default to Samsung’s TV Plus app, please know you can choose what your TV does when you turn it on by going to Menu > Settings > All Settings > General & Privacy > Start Screen Option
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Frame Trouble
on January 3, 2025
Posted by: Gaowner
[This review was collected as part of a promotion.] Had the 65” The Frame for 2 weeks and the volume increases and decreases on its own. Not good. Always have to have remote in your hand to turn volume up or down.
Value
1
Response from Samsung USBy Samsung Specialist, January 6, 2025
Gaowner,
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with volume fluctuations. Please try the following which may help resolve this:
1. Turn off the Sound Sensor switch by using the button at the bottom of the TV, beneath the Samsung logo. With the TV on, you can push the button to the left to turn the sound sensor on or to the right to turn it off.
2. Try disabling some of the TV's intelligent functions, as these will automatically analyze and adjust your sound which may cause your volume to fluctuate. Go to Settings > All Settings > General & Privacy > Intelligent Mode Settings and select Intelligent Mode to turn off all the functions or select each option to turn it off.
3. Please also make sure your TV’s firmware is updated. You can check this by going to: Menu > Settings > Support > Software Update.
I hope these tips help. If you need further assistance, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
The Best TV!
on February 21, 2025
Posted by: Gojira_25
from Good Hope, Ga
I love my Frame. Great picture. Very easy setup and mouth g was a little tricky only because I was used to the old mount. However I really love the way this turned out. The screen has no glare which is great. I have an older Frame and I wish that had no glare and the updated software would be great. I love the new software on the new frame and using all the features that comes with. The art work is awesome looks better than ever. It was easy to add my own pictures as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US