Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
4
Nice anti glare TV
on May 5, 2025
Posted by: Bingewatcher
[This review was collected as part of a promotion.] We have lots of windows with direct sun most of the day and this TV has the best antiglare screen we could find.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Remote is awful
on May 5, 2025
Posted by: jacky
The TV and art work are great the remote is terrible and directions for the remote are impossible to understand
Response from Samsung USBy Samsung Specialist, May 5, 2025
jacky,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
BEAUTIFUL!!!
on May 5, 2025
Posted by: Moe1
We love our 85" Frame TV. It is the first and only TV we have ever had in our living room and we have been in this house for 48 years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent viewing in a bright room
on May 5, 2025
Posted by: BikeriderJ
[This review was collected as part of a promotion.] We needed a tv for a very bright room and the Frame checked every box. The matte screen is great and allows for daytime viewing without closing blinds or curtains. Streaming content and my PS5 also looks great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Picture
on May 5, 2025
Posted by: FLGurleyGirl
[This review was collected as part of a promotion.] So VERY happy with my TV purchase. I’ve had it for six months now and am just excited about it today. Beautiful picture and a MUST if you’re an art lover.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my frame!
on May 6, 2025
Posted by: Newslover
[This review was collected as part of a promotion.] We mainly use it for home viewing. I also share screens from our phones and other devices to the TV as well. I find a clarity to be incredible and it has plenty of apps that I can use as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Motion detection doesn’t work
on May 6, 2025
Posted by: Lemur
from Denver co
Great tv but the motion detection turn on / off feature for art mode has never worked. This feature was the reason I chose the frame over some other cheaper brands so it’s a bummer it doesn’t work properly. It seems like the only solution is to have a third party repair service come and fix it. They can only come on weekdays and have a full day time window which is pretty inconvenient. There really shouldn’t be any issues with a tv this expensive right out of the box but it seems like this is a pretty common problem with the frame.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, May 7, 2025
Lemur,
We appreciate you sharing the details of your motion sensor issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the details of your motion sensor issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Has 4 hdmi inputs 4k AI Art mode hdr and more
on May 6, 2025
Posted by: RecycleBaller
[This review was collected as part of a promotion.] I use it for work it's got a customizable bezel, AI energy mode, Knox security mode, no1 global since 2006, anti reflection, the frame is awesome 100
Value
5
Written by a customer while visiting Samsung US