Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
3
Removed features
on February 5, 2025
Posted by: Merwyn
from New Jersey
I love the TV but HATE the software update that removed the user’s ability to create their own mats for their uploaded pictures. What is the point of having a frame tv if you can’t display your own pictures. Whoever approved this update should be written up.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, February 6, 2025
Hi Merwyn,
We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV
on February 5, 2025
Posted by: Stretch
I like it a lot. Picture is good but I think the sound quality could be better. I might consider a sound bar in the future. Overall I’m very pleased.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV & Artwork
on February 5, 2025
Posted by: scottm
Great picture and stylish frame that looks great in family room.
Written by a customer while visiting Samsung US
Customer Rating
4
Quality picture
on February 5, 2025
Posted by: Nedf
Christmas present from our children. Generally happy so far
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung fanatic!
on February 5, 2025
Posted by: Vendetta
from Arkansas
It's a great tv came with everything you need to set it up. I believe the remote is rechargeable with a type C charger. I like the sleek design and the thinness of it. When it goes into rest mode it puts on scenic images or a faded dot pattern that flashes gently. Volume and speakers are great, nice crisp clean sound and even in low volumes. I like the features of xbox app so I can stream games, all though their a bit laggy I still get enjoyment from the free games. Im able to control the TV with my ps5 controller too! I think that's by far the best feature samsung has incorporated into their TVs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV, Love the Mate Finish
on February 5, 2025
Posted by: Buck101
from Omaha, Nebraska
My son and wife bought me this tv while I was gone on a business trip. Came home and didn’t even notice the tv until they mention something about wires and this tv blew me away. My son installed it on the the wall and yep not a wire in sight. I’ve played with the different pictures for the couple months free and thinking about it I’d continue to set them up but not at the price identified.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Second broken TV. Seems fragile
on February 6, 2025
Posted by: DruM
from San Antonio, TX
This is my second frame TV in a row that had something wrong with it. We are still waiting for them to fix the one we currently have. Since we bought the first tv it has been almost 2 months without a working TV.
I can’t give an accurate review on the actual product other than assembly was easy and it looks beautiful. But the customer service has been slow and it’s such a process.
I can’t give an accurate review on the actual product other than assembly was easy and it looks beautiful. But the customer service has been slow and it’s such a process.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, February 7, 2025
DruM,
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Need a upgrade for mat Colors
on February 9, 2025
Posted by: Anonymous
from Warrington, PA
I am very happy that I can have 2500 pictures and photographs to hang on my walls. However, I am very disappointed in the Mat colors. they don’t seem to be true colors that can emphasize the beauty of the pictures. Such as the so-called red turns out to be a purpleish pink. Or the green that could have a couple shades such as a dark grass green or a sage green. The colors at the end of the choices are garish. True Jewel tones might be a better fit.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US