Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(834 Reviews)
Rating breakdown 834 reviews
5 Stars
576
4 Stars
135
3 Stars
47
2 Stars
27
1 Star
49
73%of customers recommend this product.
(
102 out of
140)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
5
This is a great tv
on April 22, 2024
Posted by: sdw018
[This review was collected as part of a promotion.] There is nothing to complain about this tv. Love the q symphony feature when paired with Samsung soundbar.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on August 9, 2024
Posted by: Melstorm
[This review was collected as part of a promotion.] Love the way it looks on my wall. It looks like a picture frame just as intended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on August 29, 2024
Posted by: Home629
[This review was collected as part of a promotion.] Awesome great working tv I'm happy and please nnnnnn
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's an amazing tv
on September 21, 2024
Posted by: Filthyone
I have had one of the best TV I ever had and I am 68 years older
Written by a customer while visiting Samsung US
Customer Rating
4
Awsome tv, but...
on November 18, 2024
Posted by: Anthony
[This review was collected as part of a promotion.] I love the tv and It looks amazing. The hdmi ports didn't not work on the one that i had gotten. I was understanding that it could happen, but when It came to deal with warranty it was, and has been a nightmare. I'm at 3 weeks now of being jerked around and it has till not been delt with yet. The tv is great but the service is trash and nothing but a head ache
Value
4
Response from Samsung USBy Samsung Advisor, November 18, 2024
Hi Anthony,
Thank you for taking the time to share your concerns with us. We truly understand how frustrating this can be, and we want you to know that we have escalated your case. Our dedicated service teams are currently investigating your interactions to ensure we provide you with the support you need.
At Samsung, we genuinely care about providing you with the best possible product experience, quality, and value. Your feedback is incredibly important to us, and we will be sharing it with our product and customer care teams to help us improve.
While we work through your case, please don’t hesitate to reach out to us directly if you’d like to. Just have your ticket number ready and call 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also connect with our Live Chat agents by clicking on the ‘Support’ link on our website. We’re here for you, and we want to ensure your concerns are addressed.
~ Samsung Advisor
Thank you for taking the time to share your concerns with us. We truly understand how frustrating this can be, and we want you to know that we have escalated your case. Our dedicated service teams are currently investigating your interactions to ensure we provide you with the support you need.
At Samsung, we genuinely care about providing you with the best possible product experience, quality, and value. Your feedback is incredibly important to us, and we will be sharing it with our product and customer care teams to help us improve.
While we work through your case, please don’t hesitate to reach out to us directly if you’d like to. Just have your ticket number ready and call 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also connect with our Live Chat agents by clicking on the ‘Support’ link on our website. We’re here for you, and we want to ensure your concerns are addressed.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Great idea, mediocre TV and frame
on December 7, 2024
Posted by: sergeyS
Great idea poor execution. Bought it for portrait mode art. Reasons I do not like it:
* cheap looking tv with bulky power block. Frame did not help with looks. It is just cheap plastic.
* very narrow viewing angle. Poor image quality.
* art is paid. In addition there are no choices for portrait mode.
* software is laggy and extremely slow (3-6 seconds to process an action)
* very difficult to manage own art. It is like this is done on purpose
* cheap looking tv with bulky power block. Frame did not help with looks. It is just cheap plastic.
* very narrow viewing angle. Poor image quality.
* art is paid. In addition there are no choices for portrait mode.
* software is laggy and extremely slow (3-6 seconds to process an action)
* very difficult to manage own art. It is like this is done on purpose
I just had it for one day and already frustrated with the software. It is going back.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, December 9, 2024
sergeyS,
We appreciate your feedback on the design, as well as the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the design, as well as the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
FRAME TV ONE STAR
on February 5, 2025
Posted by: Vern
Frame TV isn't all what I expected i mean just a regular TV wirh different frames to switch out an poor sound from the speakers it sounds like the volume is coming out of a can
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 5, 2025
Hi,
Thank you for purchasing Samsung's Frame TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's Frame TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q600C) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Annoying that screen savers don’t work
on February 5, 2025
Posted by: Angela
Tv is great but i find it really annoying that if i get screen savers off etsy they need to be manually resized or the will have the fake looking matting Samsung provides. My old frame tv didn’t do this. Please fix it Samsung.
Also when going to new places in the interface it is extremely slow. You just sit there staring at a blank screen for 10+ seconds. In this day and age seems like they could fix that.
Also when going to new places in the interface it is extremely slow. You just sit there staring at a blank screen for 10+ seconds. In this day and age seems like they could fix that.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, February 6, 2025
Hi Angela,
We appreciate your feedback, and for optimal features and performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback, and for optimal features and performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US