Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
2
Not reliable picture, has a mind of its own!
on September 20, 2025
Posted by: Notwothit1
[This review was collected as part of a promotion.] Had it professionally installed! Has not worked since!!
Value
2
Response from Samsung USBy Samsung Specialist, September 22, 2025
Notwothit1, Thanks for sharing your experience with your TV. To help us better understand the issues you’re experiencing and provide troubleshooting assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
The Perfect TV
on December 4, 2024
Posted by: bleeman
[This review was collected as part of a promotion.] This is my first Frame TV and I love it! The art aspect is a nice feature but what I really love is that it is so unobtrusive. With the slim mount wall hangers and the extremely thin wire coming from the back of the TV to it's separate Input/Power/Control "box" it literally looks like it's nothing more than a painting hanging on the wall.
I have it mounted above my desk in the office. It allows me to view it while at my desk or from my recliner across the room. It has a very robust set of features that I make use of all the time. I use it as an additional monitor on my iMac via the AirPlay option, when I want to jump into a quick game I'll use the integrated Xbox Game Pass interface for cloud gaming. I also use it as a monitor for my physical Xbox. Last but not least I use it as a TV and a Streaming Device.
One of the nicest features I love is the separate "box" they refer to as the "One box". It is a rectangular unit that's approximately 12 inches long, 3 inches high and 4 inches deep. I have it sitting on a bookcase down and to the left of the TV. It has inputs for Ethernet, 4 HDMI ports, power and the connector to the TV itself. That connection is a long thin (about the thickness of pencil lead) clear cable that provides access to all the inputs, power, etc for the TV. It makes the TV look like there is almost nothing connected to it.
If you are looking for a multi-use TV/Streaming/Gaming device you can't go wrong with one of the Frame TV's.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Terrific, innovative product design.love it!
on December 24, 2024
Posted by: Pauldigi
from Boston, MA
Such an innovative product. Great options for art, love the ability to customize matting and change outside frame. Have mine mounted on the wall. During the day our room is quite bright and both the TV and movie streams shine through well. It’s easy to adjust screen brightness more if needed. The screen resolution and colors are excellent. I have an old Sonos soundbar connected by optical audio. I can’t change volume of my Sonos speakers connected to the TV via soundbar with the Samsung remote. It’s not that I haven’t tried with Samsung settings to deal with this. It’s that the old soundbar doesn’t use HDMI’s. I’m told that the latest Sonos soundbar will fix this. Have ordered it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the picture mode when you turn it off!
on February 6, 2025
Posted by: JAKD
This. Thing. Rocks. The picture frame mode is awesome, also the fact that it is a matte screen is amazing. will never buy a reflective screen again
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor sound
on February 20, 2025
Posted by: Christy
The picture is fine but the sound is muffled and hard to understand on some stations. All of my other televisions have better sound. I use closed captions on this tv.
Response from Samsung USBy Samsung Specialist, February 20, 2025
Christy,
Thank you for purchasing Samsung's Frame TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's Frame TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV but settings interface could be better
on March 3, 2025
Posted by: JT614
The Frame TV is as advertised. It looks beautiful on the wall and the picture is really great. The reason it doesn’t get 5 stars is the interface and submenus. They are not intuitive and it is difficult to find what you are looking for. For example, it took me three days to find the right setting for HDMI connection audio. I was getting video but no audio. On line help was unable to solve it. I finally found buried deep in the settings the menu to change to PCM audio so it would sync.
Written by a customer while visiting Samsung US
Customer Rating
2
features not as expected
on March 5, 2025
Posted by: karebabe
from florida
I previously had a 43 inch frame tv and loved it. However the new technology on the newer models was so much better I thought. I really loved the ability to put my own photos on the tv. But the 55 inch does not allow me to get the aspect ratio correct for viewing. I am very disappointed in this part of the tv. The tv itself is great.
Response from Samsung USBy Samsung Specialist, March 5, 2025
karebabe,
I’m sorry to hear you’re not fully satisfied with Samsung’s Frame TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear you’re not fully satisfied with Samsung’s Frame TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful but bad connectivity
on March 5, 2025
Posted by: MegT
from Chicago Il
I bought this tv because my previous one died and while I wanted a tv in that room I really liked how this tv looked like art.
While it doesn’t really look like art often it can if you choose the right pictures and of course the right frame. It’s expensive but beautiful.
My biggest complaint is the connectivity. The flat tv then obviously has a cord and a large black box that connects to WiFi. Until this tv I’ve never had internet connectivity issues especially since the rougher is less than ten feet away. EVERY TIME I turn the tv on from the resting picture, the internet connection is lost and I have to unplug the tv and restart it. Extremely frustrating and I wish the black box was smaller, it’s extremely large and difficult to hide. All the pictures selling this product don’t show the cord or the box and that is deceiving.
All in all if you have the money and like the look it’s worth it but if you really watch tv often the connectivity issues may not make it worth your efforts.
While it doesn’t really look like art often it can if you choose the right pictures and of course the right frame. It’s expensive but beautiful.
My biggest complaint is the connectivity. The flat tv then obviously has a cord and a large black box that connects to WiFi. Until this tv I’ve never had internet connectivity issues especially since the rougher is less than ten feet away. EVERY TIME I turn the tv on from the resting picture, the internet connection is lost and I have to unplug the tv and restart it. Extremely frustrating and I wish the black box was smaller, it’s extremely large and difficult to hide. All the pictures selling this product don’t show the cord or the box and that is deceiving.
All in all if you have the money and like the look it’s worth it but if you really watch tv often the connectivity issues may not make it worth your efforts.
I would recommend this to a friend!
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, March 5, 2025
MegT,
Thank you for sharing your experience with Wi-Fi connectivity on your TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience with Wi-Fi connectivity on your TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US