Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
1
Expensive and cheap
on September 5, 2025
Posted by: Grumpy
[This review was collected as part of a promotion.] We have the tv in our bedroom so we stream a little bit more we watch local news. This tv didn’t last 3 months
The process of the warranty is very complicated
The process of the warranty is very complicated
Value
1
Response from Samsung USBy Samsung Specialist, September 5, 2025
Grumpy, It’s unfortunate to hear of your experience with Samsung’s Frame TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautifully displays artwork or photos
on February 21, 2025
Posted by: Denise
from Wisconsin
The Samsung Frame TV looks really good on the wall. We hung it in our bedroom, so we did not want the TV to look like it is in a "media" room. It hangs like a picture of the wall. It beautifully displays artwork or a photo.
The downside is that it does not display photos in a slideshow very well. The photos are not full screen, and they are cumbersome to add. However, for displaying an individual photo as a piece of art on the wall, it is great . . . you can crop the photo if you want and can select how the picture crops/fits to the screen. The TV is just not great for slideshows.
Also, the TV works well with Alexa (except for turning the TV on- Alexa tells me that that action is not supported). Alexa will, however, turn off the TV and do searches, etc. I am happy with the Samsung Frame TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This is America
on February 20, 2025
Posted by: Jaylow
from Denver,CO
The frames that go around the tv cost as much as the tv itself….ridiculous. No picture frame is worth 600 plus dollars. The art work is subscription based, instead of being able buy one piece….the quality of the art actually looking like a picture/matte finish is not anything to rave about . Everyone who has come over knows it’s a tv displaying art…Extract max profits is what this tv is. Would not recommend. Buy a cheaper tv, display your own art on the tv, get crafty and build a frame for it.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 20, 2025
Jaylow,
Thank you for sharing your thoughts on The Frame TV and Art Mode - we'll be sure to pass this feedback along to our internal teams.
If there's anything we can do to improve your experience, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on The Frame TV and Art Mode - we'll be sure to pass this feedback along to our internal teams.
If there's anything we can do to improve your experience, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Sleek and minimalist.
on April 22, 2024
Posted by: mlreed
[This review was collected as part of a promotion.] I got The Frame so my tv didn’t stick out like a big black blob in the middle of our open concept home. It looks great, blends in, and I did the art subscription so I can swap for each season etc. The only thing I can think of improving is some of the apps tend to be buggy. I use our old fire stick for the few that work better outside the Samsung home page. And maybe having additional bezel/frame options. But I am so pleased with how it looks and the picture quality is excellent.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
In love I'm so blessed to provide feedback
on October 30, 2024
Posted by: Ahayah
[This review was collected as part of a promotion.] For streaming gaming movies, sports activities. Family game night view nice t v beautiful interactive in smart
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Performance
on May 5, 2025
Posted by: Sher
from Eagle, ID
Worst TV we’ve ever owned. For the price we paid, it continues to breakdown. We’ve had several calls, and now waiting on Samsung warranty tech to contact us.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, May 5, 2025
Sher,
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing the details of your issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
do not understand
on May 20, 2025
Posted by: none
Difficult to navigate to current live news programs. Constant promoting signing up for cable is annoying. You Tube prior broadcasts can be accessed but not through You Tube TV. Remote control is substantially deficient from a Sony remote. Sony picture and sound quality are great. Samsung picture is ok and sound quality is not. None of the foregoing is due to other equipment or installation. Deficiencies of Samsung 85" compared to Sony 85". Having experienced both, in future I would go back to Sony only.
Response from Samsung USBy Samsung Specialist, May 20, 2025
Hi,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Slow to start. Slow to react. Hard to maneuver
on July 20, 2025
Posted by: Jonsey
[This review was collected as part of a promotion.] I just bought two frames plus a 75 inch regular Samsung.
I will never buy another Samsung.
I am ready to throw all three in the trash.
I want EASY::::: and they have wasted my family’s time!
I am ready to throw all three in the trash.
I want EASY::::: and they have wasted my family’s time!
Value
1
Response from Samsung USBy Samsung Specialist, July 21, 2025
Jonsey,
We appreciate your review of Samsung’s Frame TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your review of Samsung’s Frame TV. So we can understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US