Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(834 Reviews)
Rating breakdown 834 reviews
5 Stars
576
4 Stars
135
3 Stars
47
2 Stars
27
1 Star
49
73%of customers recommend this product.
(
102 out of
140)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
3
Screen A+, User Interface F, Remote Control F
on July 6, 2025
Posted by: WHYISTHISSOHARD
[This review was collected as part of a promotion.] The screen is beautiful. Set-up is hard and not intuitive. Trying to add pictures is hard. Navigating from art to TV is hard. The remote is tiny, making it hard to use. More or less the opposite of using a TV with a ROKU. Roku = EASY, Samsung = HARD.
Value
3
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hi,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Massive piece of junk
on August 13, 2025
Posted by: SamsungFrameBlows
This product is a laughable piece of junk. One of the worst products of any kind that I’ve ever purchased and easily the worst TV - and that includes super cheap value brands like Dynex, Insignia, TCL, etc.
This overpriced garbage didn’t work as advertised from day 1. UI is terrible. “Art mode” is always maxed out in brightness, no matter how many times we adjusted it, so nobody will be fooled into thinking this is anything other than a terrible TV. Constantly glitches or because unresponsive to remote inputs. Eventually we had to just hook up an external Roku but even that became useless when the volume stopped working on the remote. Samsung support is completely useless - their first suggestion is to download an update on your PC and then install it via thumb drive…ridiculous in 2025. Regardless, it didn’t work. Then with regards to the volume button, their support recommended that I “try pushing the volume button up to increase the volume.” Can’t wait to take a sledgehammer to this thing once my new TV arrives.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, August 13, 2025
Hello,
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
It’s unfortunate to hear you’re experiencing issues with your Frame TV. Please give us the opportunity to gather additional information from you so we can isolate this issue and provide steps towards a resolution. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Wow love it
on October 20, 2025
Posted by: Nater19
[This review was collected as part of a promotion.] I love this tv. I went 85" despite what my wife said. Glad I did.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything we expected
on November 21, 2025
Posted by: Happycustomers
[This review was collected as part of a promotion.] Great picture, perfect as a wall decoration when not being watched.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sound issue
on December 5, 2025
Posted by: NJluvstoshop2
[This review was collected as part of a promotion.] Love everything about my new TV except the sound. The sound goes in and out and up and down. It’s odd when you are watching something the volume is set where you want it and it goes way up without touching it. Thought it was cable at first but it’s not.
Value
3
Response from Samsung USBy Samsung Specialist, December 5, 2025
NJluvstoshop2,
We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your review of Samsung’s Frame TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great features such a Beauty
on December 23, 2025
Posted by: Moniqueframtv
[This review was collected as part of a promotion.] I am enjoying my new frame tv. Everything and more I could image. Great quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It stopped turning on after 1 year 3 months
on February 12, 2026
Posted by: JennyZ
from Denver Co
[This review was collected as part of a promotion.] It was working yesterday in the morning and then last night I tried to turn it on and nothing happened.
Charged the remote this morning, nothing. Either through remote or the power button behind the standby light. I can see a little standby red light, so the TV has power… right... Right? Took it off the wall, unplugged it, held the power button, replugged it in, tried to turn it on… still nothing.
Charged the remote this morning, nothing. Either through remote or the power button behind the standby light. I can see a little standby red light, so the TV has power… right... Right? Took it off the wall, unplugged it, held the power button, replugged it in, tried to turn it on… still nothing.
I am a bit embarrassed to say that I insisted on buying this over my spouse’s objections and now its 2K for brick a year later. We don't have kids, we don't have pets, it's just been hanging on our wall, and all of a sudden won't turn on. I don't know what else to say, but I'm really disappointed in this thing and I'm not sure if I'd ever buy another samsung product after this experience.
Features
3
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features and nice to view as picture art
on February 17, 2026
Posted by: Cmitch
[This review was collected as part of a promotion.] Awesome tv. Will buy again if something happens to mine. Bought mine in 2021 and it's still new and perfect.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US