Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
1
Not worth it
on March 5, 2025
Posted by: Andy
Honestly just not worth it. TV is very laggy and not well designed from a navigation standpoint. Subtle note that’s more specific to me but there in no NBA app for NBA League Pass. Maybe that’s a Samsung thing? Not sure but now have to screenplay from phone to watch which is annoying. But just in general it’s a slow TV and not worth the trade off of having a “cool” tv that puts up art (that you have to also buy a subscription to in order to truly control the art displayed) when you’re not using it. Would much rather have just gotten a more operable TV. Samsung usually has good products…just not The Frame
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, March 5, 2025
Andy,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great concept, execution is clunky
on March 5, 2025
Posted by: TVango25
We've had this for a week and overall are happy with the tv. Picture is great, concept of tv with a frame displaying art is brilliant, but execution is absolutely not intuitive. Smart Things app is not real smart, and without YouTube tutorials would be beyond challenging, particularly for the over 40 crowd. But having a Van Gogh displayed over the fireplace is worth the effort and considerable expense.
Written by a customer while visiting Samsung US
Customer Rating
3
Hard to figure out how this TV works
on March 5, 2025
Posted by: notsosmart
from holland, Michigan
I bought this about a month ago and I still don't understand how to work it. I'd like to get my local stations, but can't find them.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, March 6, 2025
Hi notsosmart,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download The Frame TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select The Frame TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung has fallen
on July 5, 2025
Posted by: Disappointed
[This review was collected as part of a promotion.] To be honest I am disappointed been a fan of Samsung TV for years since the military. The service has been garbage -1star the. The actual TV works good I bought the 65inch and the 85inch frame TV. Been having trouble with the 85inch and the service has been horrible needles to say I am returning both TV. My neighbors bought Hisense frame tv and they love it I’ll probably switch to them.
Value
2
Response from Samsung USBy Samsung Specialist, July 7, 2025
Hi Disappointed,
Thank you for your review. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist
Thank you for your review. If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and to work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
It’s just okay…
on October 21, 2025
Posted by: ShopSomeplaceElse
[This review was collected as part of a promotion.] TV was excellent at the start but just a year and a half later, it now goes black for a few seconds while watching something on it and continues to do this constantly. So far my only solution Is unplug power to it for a half hour and plug back in. Ridiculous!!! Spend so much and quality is garbage!
Value
3
Response from Samsung USBy Samsung Specialist, October 21, 2025
Hi,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Would not recommend
on November 20, 2025
Posted by: Vickyj
[This review was collected as part of a promotion.] Samsung Frame TV isn’t performing the way it should. From the start, I’ve had several recurring issues that make me believe the unit may be defective. The volume output is unusually low, the screen flickers at random, and the WiFi disconnects frequently. The TV will also go completely black without warning.
On top of that, the audio and picture regularly fall out of sync. I’ve tried restarting the TV, but the issue continues, which makes it hard to use for even basic viewing. The picture quality itself also appears dull and flat compared to what I expected.
I invested a lot into this TV and chose it over other options because I genuinely wanted the Samsung Frame experience. At this point, though, the repeated issues have left me feeling like something is wrong with this particular tv i got.
Value
1
Response from Samsung USBy Samsung Specialist, November 21, 2025
Vickyj,
Thank you for your feedback on the lip sync issues you're experiencing with your TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Thank you for your feedback on the lip sync issues you're experiencing with your TV. This may be related to the content source, but if you're noticing the audio delay across all sources or channels, especially when using an external speaker setup (soundbar, receiver, etc.), there are a few settings that may help:
1. Adjust Digital Audio Delay. You can manually increase the audio delay to better match the video: Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
2. Enable Audio Pass-Through. Samsung TVs include an audio pass-through option, which sends the audio signal directly to your connected soundbar or receiver without additional processing by the TV. This can reduce delay when using external audio devices: Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
3. Check for Firmware Updates. Ensure your TV is running the latest software, which may include performance improvements related to sound or sync: Home > left directional key > Settings > Support > Software Update > Update Now
If the issue continues after these steps, please contact Samsung Support for additional troubleshooting or assistance. We’re here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
LAGGY LAGGY LAGGY - Looks cool though
on May 2, 2024
Posted by: k_chad
from Utah
Yes, the art part is cool. However, the software running this is total junk. No idea why Samsung doesn't fix it. After using for a time period it becomes SUPER LAGGY. On YouTube for instance, you move left/right/up/down to videos and the TV doesn't show the motion. This happens on all apps regularly. I then need to unplug power on the TV box, plug back in, and it works for a short while before happening again. Another item bad is game center. It's pointless; they just need to let you pin a gaming device to the homescreen like any other device.
Overall, neat, but would never recommend this to anyone at all.
Overall, neat, but would never recommend this to anyone at all.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, May 3, 2024
k_chad,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Frame TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product!
on April 24, 2024
Posted by: Pablojp
[This review was collected as part of a promotion.] I use it mostly as decoration in my office taht can switch to TV when I want to watch a game.
I love it!
I love it!
Value
5
Written by a customer while visiting Samsung US