Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
1
You can do better
on March 5, 2025
Posted by: David
from Jacksonville, FL
This is my second Frame TV. The first one lasted less than 3 years before the panel went bad. The cost of repair was almost as much as a new TV, so i got a new TV.
The latest software updates to the Frame have made functionality that worked before stop working.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, March 5, 2025
Hi David,
We appreciate your review. So we can better understand the issues you’re experiencing and provide you with assistance specific to these functions you've mentioned, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your review. So we can better understand the issues you’re experiencing and provide you with assistance specific to these functions you've mentioned, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it
on July 10, 2025
Posted by: Dana
from FL
Hung this TV a year ago. Minimal use and no exposure to adverse environmental conditions. It's never been the smoothest functioning TV....glitchy at times (screen freezing...unresponsive to remote, etc). Then about 4 months ago, the entire right half of the screen lost color balance. Today, the remote stopped working despite charging overnight. Theoretically it's a cool tv...but not good quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Samsung Specialist, July 9, 2025
Hi Dana,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
SAVE YOUR $$$$
on September 12, 2025
Posted by: Frame frustrations
Save your MONEY…this product is low quality. It performs so slow in every aspect. Imagine the (buffer) color wheel on a Mac book that never ends and that’s the Samsung Frame. The gimmick of the “frame” itself with art projection is minimal quality and average at best. I suggest looking at an LG for much faster reaction times, much better picture, more features (outside of the frame feature) at a much lower price point.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, September 12, 2025
Hello, We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
I hope these tips help. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
I love this!
on July 25, 2024
Posted by: Pierre
[This review was collected as part of a promotion.] My tv can now finally proudly be the focal point of my living room!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Truly looks like Artwork!
on November 18, 2024
Posted by: farhan032
[This review was collected as part of a promotion.] We have a odd living room layout which gives us limited option for mounting TV on the wall without looking ugly. Hence we decided to go with the frame TV and it truly looks like artwork and we've had so many guest fooled ! They either compliment us on either such a nice painting we have in our living room or remark on the fact that we don't have a TV in our living room. Their faces are a sight to see when we actually turn the TV on !
Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on March 5, 2025
Posted by: Aims
from California
I am so sad that I bought this TV. The sound quality is ridiculously bad. And the software to change channels or anything else is ridiculously slow, and there is a lag. This TV was not market ready and it’s a joke that I paid this much money for it
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, March 5, 2025
Aims,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q- and S-Series Soundbars (such as the HW-S800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV the Frame
on April 22, 2024
Posted by: JRSsiouxcityiowa
[This review was collected as part of a promotion.] 43 inch 2024 model. The art looks great. The interface is simple and effective. Sound is good. Easy to wall mount. Great value
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is fantastic
on April 24, 2024
Posted by: MissJane
[This review was collected as part of a promotion.] I LOVE my new Samsung frame TV. The picture is so clear. I love changing the art that becomes my sleep screen. I love hearing my guests say, “I can’t believe you don’t have a TV in your living room”!! This is one of the best purchases I have ever made. Period.
Value
5
Written by a customer while visiting Samsung US