Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(834 Reviews)
Rating breakdown 834 reviews
5 Stars
576
4 Stars
135
3 Stars
47
2 Stars
27
1 Star
49
73%of customers recommend this product.
(
102 out of
140)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
1
Terrible decision
on December 20, 2025
Posted by: Domingo
[This review was collected as part of a promotion.] Very bad quality, the screen is black and nobody can fix it. Terrible quality and the guarantee doesn’t work. I have been calling and finally someone came but for nothing because they didn’t fix it.
Value
1
Response from Samsung USBy Samsung Specialist, December 22, 2025
Domingo,
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Mixed Review
on January 7, 2026
Posted by: Frances
from Southport NC 28461
Basically I like the TV and having a larger screen. I also like being able to save photos to use as my screensavers. Things that could be improved: sometimes there’s a blue discoloration on skin and it would help if there was a user manual available to use for troubleshooting.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Powers Off on its Own
on January 28, 2026
Posted by: JHolley22
from Little Elm, TX
This unit powers off on its own. The automatic software update update functionality does not work. Twice on with service, but unfortunately no resolution. Purchased in Sept. 2025. But at your own risk.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, January 29, 2026
JHolley22,
I’m sorry to hear your Frame TV is turning itself off. Please try the following, which may resolve this:
1. Navigate to the Art Home Screen, as Art Mode settings can only be accessed from here. If art is currently displayed on the screen, press Return on the remote to go to the Home screen or navigate to Art Mode from wherever you are on the TV.
2. Scroll all the way down to Art Mode Options, then highlight Night Mode. Press Enter on the remote to switch Night Mode from On to Off.
3. Extend the Sleep After time. This feature will turn off Art Mode after a set amount of time if no motion is detected around the TV. Sleep After is also located under Art Mode Options and can be set from 5 minutes to 4 hours. Select the Sleep After icon to select the desired time.
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now.
I hope this helps. If your TV continues to turn off by itself, please reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
I’m sorry to hear your Frame TV is turning itself off. Please try the following, which may resolve this:
1. Navigate to the Art Home Screen, as Art Mode settings can only be accessed from here. If art is currently displayed on the screen, press Return on the remote to go to the Home screen or navigate to Art Mode from wherever you are on the TV.
2. Scroll all the way down to Art Mode Options, then highlight Night Mode. Press Enter on the remote to switch Night Mode from On to Off.
3. Extend the Sleep After time. This feature will turn off Art Mode after a set amount of time if no motion is detected around the TV. Sleep After is also located under Art Mode Options and can be set from 5 minutes to 4 hours. Select the Sleep After icon to select the desired time.
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now.
I hope this helps. If your TV continues to turn off by itself, please reach us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great display, but starting to brown in spots.
on February 3, 2026
Posted by: Kyle
from Fayetteville, AR, USA
[This review was collected as part of a promotion.] I really enjoy this TV but it is starting to brown in some spots which is troubling. Everything else works great.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV!
on February 9, 2026
Posted by: Dale
from Atlanta, GA
[This review was collected as part of a promotion.] My wife loves the look of the frame flat-mounted on the wall and cant stop telling her friends about awesome the TV displays artwork when not in use. The Frame does an excellent job of reading the room lighting and making the necessary adjustments to brightness to retain its spectacular colors. With its matte finish, you never have to worry about reflections obscurring the image.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible wifi
on February 10, 2026
Posted by: Overpriced
WiFi is terrible. Do not buy. Terrible product, cannot recommend less.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
One connect box is faulty
on February 20, 2026
Posted by: nothappy22
from New York, NY
[This review was collected as part of a promotion.] After one year the TV no longer turns on. There appears to be an issue with the one connect box. Its 3 weeks out of the one year warranty, So woul have to pay for a service call and a new one connect box
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
GET THE EXTENDED WARRANTY
on February 21, 2026
Posted by: Charlotte
from Baltimore, Maryland
[This review was collected as part of a promotion.] My TV decided that it was done with this world...just three months after the 1-year warranty was up. The TV started receiving false signals and turning off and on again on its own. A call to Samsung support revealed that for the cost to get someone in to fix it, I would be better off just getting a new one. TL;DR: get the extended warranty if you choose to buy this TV.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US