Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Average customer rating
4.4
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
535
4 Stars
125
3 Stars
45
2 Stars
24
1 Star
43
70%of customers recommend this product.
(
73 out of
105)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class LS03D The Frame Series QLED 4K with Anti-Reflection and Slim Fit Wall Mount Included (2024)
Customer Rating
4
Picture Quality Alwats Top Notch
on December 5, 2025
Posted by: SASmith
[This review was collected as part of a promotion.] The only reasons I purchased and kept my Samsung Frame 55" TV.
1) Samsung TV, are quality TVs.
2) Picture Quality always great clarity.
3.) I have purchased Samsung TVs for the last 16 years with excellent success.
2) Picture Quality always great clarity.
3.) I have purchased Samsung TVs for the last 16 years with excellent success.
My first was purchasewas the Hisense Frame 55" TV it was on sale and less expensive.
I don't regret the Hisense purchase, due to the fact this TV had a better long remote with a back light for night and a beautiful color remote and comfortable to hold.
I don't regret the Hisense purchase, due to the fact this TV had a better long remote with a back light for night and a beautiful color remote and comfortable to hold.
The Hisense accessories were better, no additional cost for the art, and the frame included. Also included a two year warranty.
The Hisense TV picture quality was the deal breaker for me.
I'm spoiled by Samsung picture quality.
The Samsung Frame 55" looks smaller when the frame is attached.
The Frame 65" maybe a better choice for size and looks.
The Samsung art is yummy to look at, I sit with a glass of wine and feel so relaxed and serene just watching my art display.
I love when my TV is turned off, my family room is divine with the art displaying.
The Frame 65" maybe a better choice for size and looks.
The Samsung art is yummy to look at, I sit with a glass of wine and feel so relaxed and serene just watching my art display.
I love when my TV is turned off, my family room is divine with the art displaying.
(Samsung I really feel you should please send me a 65" Frame TV, to include a frame the teak wood and I would be most grateful.
( "You don't have, if you don't ask".)
( "You don't have, if you don't ask".)
The title of my email to write this review "Sharon tell us how you really feel".
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Love TV design, underwhelmed by the picture
on December 5, 2025
Posted by: EdMfromDC
[This review was collected as part of a promotion.] Wow, the TV is as advertised in terms of its design and appearance flat on the wall. However, the color quality and the ease of changing the color is underwhelming. I am kind of surprised actually. Sorry.
Value
3
Response from Samsung USBy Samsung Specialist, December 5, 2025
EdMfromDC,
We appreciate your feedback on the picture quality of Samsung’s Frame TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
We appreciate your feedback on the picture quality of Samsung’s Frame TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible decision
on December 20, 2025
Posted by: Domingo
[This review was collected as part of a promotion.] Very bad quality, the screen is black and nobody can fix it. Terrible quality and the guarantee doesn’t work. I have been calling and finally someone came but for nothing because they didn’t fix it.
Value
1
Response from Samsung USBy Samsung Specialist, December 22, 2025
Domingo,
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for bringing your concerns to our attention. We encourage you to reach out to us again so we can take a closer look, further diagnose the issue, and provide additional support.
At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Mixed Review
on January 7, 2026
Posted by: Frances
from Southport NC 28461
Basically I like the TV and having a larger screen. I also like being able to save photos to use as my screensavers. Things that could be improved: sometimes there’s a blue discoloration on skin and it would help if there was a user manual available to use for troubleshooting.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Looks just like a picture frame!
on August 20, 2024
Posted by: Albert
[This review was collected as part of a promotion.] I love this tv. It was easy to mount, plus not having an ugly tv mount hanging on the wall is a plus. The sound quality from the tv is surprisingly good. Didn't bother getting a soundbar.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Blacklight Bleeding Samsung The Frame
on November 30, 2024
Posted by: Alexander
I purchased the Samsung The Frame one month ago, excited by the great reviews and the promise of a high-quality viewing experience. Unfortunately, my experience has been the opposite. From the very beginning, I noticed visible white spots during dark scenes, which completely ruin the viewing experience, especially in low-light environments.
I’ve tried adjusting the brightness and contrast settings, changing picture modes, and even updating the software, but the issue persists. It’s frustrating to invest in a premium TV and encounter this type of problem, which I honestly would expect in lower-end models, not in one of this price range and supposed quality.
This defect, which seems to be backlight bleeding or clouding, should not be acceptable on a TV in this category. Despite being a new model, I’m seriously considering returning it if no satisfactory solution is offered.
Samsung, I hope you take these complaints seriously and provide a quick and effective resolution. This type of issue should not tarnish the reputation of such a renowned brand. Please deliver the quality you promise.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, December 2, 2024
Alexander,
I’m sorry to hear that troubleshooting your Frame TV has not improved your image quality. We would like the opportunity to investigate this for you so we can provide you with further assistance specific to your usage scenario.
At your earliest convenience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
I’m sorry to hear that troubleshooting your Frame TV has not improved your image quality. We would like the opportunity to investigate this for you so we can provide you with further assistance specific to your usage scenario.
At your earliest convenience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV, one connect box design flaw
on October 20, 2024
Posted by: RecTech
[This review was collected as part of a promotion.] Great tv overall. Video and audio quality is great. Antiglare properties are exceptional, even during the daytime with a lot of natural light or when lights are on in the house, no glare. The art mode and sleek frame design is why we bought the tv. When kids come over, they ask if I have a tv because they actually think it is a picture frame. The wall mount comes with the tv and it's ultra slim, complimenting the frame idea. The motion sensor setting is great too.
My biggest issue is the one connect box fiber optic wire. It is not rated to go behind a wall, so unless you get a raceway or get creative with hiding it behind something, the wire shows. It's real thin and somewhat clear, but obviously is a wire, showcasing that is is not a picture frame, but a tv. I would think with this being the 4th edition of the tv, a behind the wall included rated wire or wireless solution would have been thought of to make it perfect.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and functional
on May 20, 2024
Posted by: Lioncoach22
[This review was collected as part of a promotion.] I love that the tv is “hidden” when not in use with our family photo or a work of art. We can change the space with art in the touch of a button.
The tv quality is on point. We almost replaced the tv a few weeks ago but I didn’t want to give up the perks of this treasure.
The tv quality is on point. We almost replaced the tv a few weeks ago but I didn’t want to give up the perks of this treasure.
Value
5
Written by a customer while visiting Samsung US